Reseñas
Minerva
Casey was very rude and unprofessional I feel like I was discriminated against
Response
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<div>I'm sorry you felt like our service was only worth 2 stars. We kept in communication with you multiple times on the move to ensure your budget was met. When working on a budget and a tight time line we don't always get the opportunity to accomplish everything a customer may need done. Our movers are also working as fast and effective as possible for you in these scenarios, too. I even appreciated our post move follow up so I could figure out why you felt we were only 2 stars of value. We are truly sorry that in the end with all the communication and work we put into making your day great, that we fell short of your expectation.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>I'm sorry you felt like our service was only worth 2 stars. We kept in communication with you multiple times on the move to ensure your budget was met. When working on a budget and a tight time line we don't always get the opportunity to accomplish everything a customer may need done. Our movers are also working as fast and effective as possible for you in these scenarios, too. I even appreciated our post move follow up so I could figure out why you felt we were only 2 stars of value. We are truly sorry that in the end with all the communication and work we put into making your day great, that we fell short of your expectation.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Michelle
Overall the moving experience was easy for me! I was ready for them, the men who did all the work were quick hard working and nice courteous people!
Thank you for the easiest move I have ever had!!
Thank you for the easiest move I have ever had!!
Response
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<div>Our teams appreciated customers like you who are ready and prepared for your move day. Some people get very stressed and you made it great. Our guys were there to do the leg work. Enjoy your new location and thanks for letting us help move you forward.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Our teams appreciated customers like you who are ready and prepared for your move day. Some people get very stressed and you made it great. Our guys were there to do the leg work. Enjoy your new location and thanks for letting us help move you forward.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Nancy
I could not have had a better moving experience! It was a pleasure using your company!
Response
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<div>Appreciate the feedback from your move and the 5 star review. You helped to start off our 100% referral rating for the month of March! Thank you for being one of the first for our best month so far in 2018!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Appreciate the feedback from your move and the 5 star review. You helped to start off our 100% referral rating for the month of March! Thank you for being one of the first for our best month so far in 2018!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Kenneth
The moving team you sent were really workable and went about their business in a very professional manner. They both did a great job and Jacob the lead team member was very professional and workable. I would use both of those men again. ThankYou
Response
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<div>I will let Jacob (aka Colorado) know you appreciated the service he and the team provided you. They believe in the value of customer service is more than just moving your items. Thank you for using Two Men and a Truck.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>I will let Jacob (aka Colorado) know you appreciated the service he and the team provided you. They believe in the value of customer service is more than just moving your items. Thank you for using Two Men and a Truck.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Bill
The movers were great. They worked quickly and carefully. We'll never make another move without Two Men and a Truck! Would highly recommend their service.
Response
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<div>Give us a call anytime you need us again and we will be here to provide the same excellent service. You can sometimes request the same team. We would be more than happy to look at that option should the need arise in the future.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Give us a call anytime you need us again and we will be here to provide the same excellent service. You can sometimes request the same team. We would be more than happy to look at that option should the need arise in the future.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Andrew
Crew was great. Was able to setup and confirm the date quickly. Was moving from quite the distance and needed help unloading only. It was cold the day of the move and I wasn't sure how long it would take them. The team of 3 showed up and knocked it out in just short of an hour. No complaints from them. They were joking and talking every time they came into the apartment.
Office staff was nice. Had a little hiccup with the time frame and having to change it due to delays from snow storm, but it was taken care of.
Thank you!
Office staff was nice. Had a little hiccup with the time frame and having to change it due to delays from snow storm, but it was taken care of.
Thank you!
Response
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<div>We are glad to have everything come together for your moving needs. Our crews tend to make every job more friendly and fun even when the weather isn't co-operating with your day. Thanks again for letting us help you move forward.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We are glad to have everything come together for your moving needs. Our crews tend to make every job more friendly and fun even when the weather isn't co-operating with your day. Thanks again for letting us help you move forward.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Russell
I have never hired movers, but have been involved in corporate office moves. Honestly, your company name, always made me thing your company was more of a mom and pop operation. After using your services, I have a completely different opinion / understanding of your company. Everyone I worked with met or exceeded my expectations. Through my experiences with corporate moves, movers have typically been grumpy / unapproachable people. Eric, Ben and Jacob were a hoot and made my day / moving experience way more enjoyable. I don't want to forget the work Casey did, in the office. He did additional followups, at my request, that were very appreciated. I typically don't do surveys. If i was given more that 800 characters, i would have been able to provide more details about my experience/people
Response
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<div>We appreciated this review so much that we posted it on our facebook page! Now if only we could get a review like this on our google, too. We have so many great reviews with our 96% referral rating, and out of all of them this is the best I have ever read. Thank you so much for taking the time and all the characters to write this for us.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We appreciated this review so much that we posted it on our facebook page! Now if only we could get a review like this on our google, too. We have so many great reviews with our 96% referral rating, and out of all of them this is the best I have ever read. Thank you so much for taking the time and all the characters to write this for us.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Gwen
Mac and Victor were a great team!! They moved quickly and carefully we were done with our entire move in about half the time!
Response
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<div>Thanks and I will let that team know how well they delivered on move day for you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thanks and I will let that team know how well they delivered on move day for you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Renee
The moving team was fantastic! Everyone very professional, very fast. They beat the estimated time easily, saving us money. The movers were great with our stuff, patient since we hadn't gotten packed as much as we would have liked, and overall we were super happy with our experience!
Response
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<div>Our staff is highly trained using the Two Men and a Truck system. It starts by collecting the information and figuring our your personalized moving plan, then using our professionally trained employees who know the value of speed and efficiency to make your move great. Thanks for letting us move with you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Our staff is highly trained using the Two Men and a Truck system. It starts by collecting the information and figuring our your personalized moving plan, then using our professionally trained employees who know the value of speed and efficiency to make your move great. Thanks for letting us move with you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Sue
Do to circumstances beyond both mine and theirs, the team went above and beyond what was required. The office continually stayed in touch and were quite reassuring.
Response
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<div>We always try to go above and beyond when we know you are stressed or worried about your move. By picking up on your ques and tone of voice we find ways to reassure you and then relay those same concerns to our men when we dispatch them out to your job in the morning. We aren't just movers, we are the Movers Who Care!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We always try to go above and beyond when we know you are stressed or worried about your move. By picking up on your ques and tone of voice we find ways to reassure you and then relay those same concerns to our men when we dispatch them out to your job in the morning. We aren't just movers, we are the Movers Who Care!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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