Reseñas

02/04/2020

Calvin

5 out of 5 stars
It was a wonderful experience. The guys did a great job! Everything asked and more!
Response
Wonderful! Thank you for calling TWO MEN AND A TRUCK® to help with your moving needs, Calvin! We appreciate you!
02/04/2020

Ann

5 out of 5 stars
The moving team was excellent. They were polite and very efficient. My daughter had used 2 Men & a Truck previously. We have always been satisfied with the service & cost.
Response
Hi Ann! Thank you for taking the time to share your experience! We're glad we could help out the family, let us know if you need us!
02/04/2020

Gail

3 out of 5 stars
Our move was scheduled for 12-4 and we were told we were the second move. I called at noon to get a status and was told it would be 2. At 2 I called and was told it would be another hour. Every hour I called back and was told another hour. At 5PM, I asked to speak with a manager and finally he (Conte) was able to get someone out at 6PM. Our move team was fantastic. The office team and dispatchers horrific. You need to improve how you schedule (our movers told us we were their 4th move of the day) and set customer expectations on arrival time.
Response
Hi, Gail! Thank you so much for expressing your concerns. We do our very best to get all moves dispatched in a timely manner, and you are right that things got sent our later than we had hoped. Second dispatch moves do not have an exact arrival time, and if we did not communicate that properly, we are thankful to know about it. We will use this as a training opportunity. Thank you. Glad to hear your move crew did a great job helping you with your move, and again we apologize for any error or miscommunication on our part about your dispatch time.
02/04/2020

Hanna

4 out of 5 stars
Booking the service was very simple and very thorough. The movers did a great job. but we were told 12:30 at first, at 2:14 I called to find out when they going to show up since no call letting me know they were running this late. I was then told they be there by 4 pm...still not call so I called in again and they said the guys be on the way any minute.. We got a call at 5:45 saying the truck was on its way...six hours behind schedule and no concern to follow up on the customer. I had to keep calling. the mover were excellent and the lady who booked it was great as well. But the dispatcher was horrible.
Response
Hi, Hanna! Thank you for sharing your experience with us and expressing your concerns. We apologize for the inconvenience this caused and we will look further into this account. If you have more specific questions or concerns, please reach out. We will definitely be using this example as a way to work on our processes and improve any inconsistencies in our dispatch procedure. Thank you so much for letting us know.
02/04/2020

Grace

5 out of 5 stars
Our movers were awesome! They moved our whole apartment into our new house in less than 3 hours!
Response
Yay! Great to hear this, Grace! Thank you for calling us to help you move and enjoy that new house!
02/04/2020

Sadie

5 out of 5 stars
I was incredibly impressed and happy with the service I received at Two Men and a Truck. My movers Troy and Eric were so kind, respectful, and hardworking - they moved everything so much quicker than I was expecting! They made the days much less stressful, and I greatly appreciate all their help with my interstate move. I will definitely be recommending Two Men and a Truck to others!
Response
Hi Sadie! Thank you so much for such the sweet review! We will pass this along to your great crew. Enjoy the new space!
02/03/2020

Misty

5 out of 5 stars
2 different days and different help each time. Kip and Dillon was great. Also, David and Ryan was great. We had a lot of laughs while working. Definately use again. The office team was great to make arrangements with. Great company to work with. The employees definately are some of the hardest workers I have seen in 35 years of my working. They should be well rewarded. Thank you.
Response
Double the crews, double the fun! You had a wonderful group of guys helping you move - hardworking and they enjoy to have fun! We will pass these kind words along to the team. Thank you for taking the time to share your experience, Misty! We appreciate it!
02/03/2020

Pennie

5 out of 5 stars
Fantastic service and care would and will recommend to anyone I know that is moving.
Thank you and keep up the great work!!
Response
Hi Pennie! Thank you for your kind review and the recommendation. We always love helping you move! Enjoy your day!
01/31/2020

Karon

5 out of 5 stars
The team that helped with our move was excellent. The two young men were prompt, courteous and most helpful.
Response
Hi Karon! Thank you for sharing your experience with us. We will pass this nice message along to your crew!
01/31/2020

Greg

5 out of 5 stars
The three guys that moved our files were fantastic. It was a touch job and they did the work efficiently and with a positive attitude. We'd hire them again anytime!
Response
This is great to hear! Thank you, Greg! We are always happy to help you move - call us anytime you need us!