Reseñas
Cindy
Worst franchise ever. Communication terrible. Damages ignored!
Response
We're sorry to hear about your experience. We understand how frustrating it is when communication falls short and concerns about damages are not addressed to your satisfaction. This is not the level of service we aim to provide.
Joshua
This is my second time using two men and a truck and the service had always been very professional and smooth throughout the entire process
Response
Thank you for choosing us again! We’re so glad to hear that your experiences have been consistently professional and smooth—that’s exactly what we aim for every time. We truly appreciate your trust and look forward to helping you again whenever you need us!
Susan
The only advice I have is to make sure that your movers have all the tools they need when it comes to breaking down furniture , not everyone has tools around that are useful for those tasks. Otherwise, I was very satisfied with the service. The guys were great friendly stayed on task and were receptive for everything I asked..
Response
Thank you for the thoughtful feedback! We’re glad to hear you were very satisfied with the service and that the team was friendly, focused, and responsive to your requests—that means a lot to us.
We also appreciate your suggestion about ensuring movers have all the necessary tools for disassembling furniture. That’s valuable input, and we’ll be sure to share it with our team as we’re always looking for ways to improve. Thanks again for choosing us!
We also appreciate your suggestion about ensuring movers have all the necessary tools for disassembling furniture. That’s valuable input, and we’ll be sure to share it with our team as we’re always looking for ways to improve. Thanks again for choosing us!
Wallace
Loved my experience with TWO MEN AND A TRUCK. From the booking online to making my payment the experience was great!! The movers Quin and Ramon were very professional and courteous and helpful. I would certainly recommend TWO MEN AND A TRUCK to any looking for someone to move them.Wallace
Response
Thank you so much for sharing your experience, Wallace! We’re thrilled to hear everything went smoothly from booking to payment and that Quin and Ramon provided such professional, courteous, and helpful service. We’ll be sure to pass along your kind words to them—they’ll really appreciate it.
Thank you for your recommendation and for choosing TWO MEN AND A TRUCK. We’re here whenever you need us again!
Thank you for your recommendation and for choosing TWO MEN AND A TRUCK. We’re here whenever you need us again!
Keniel
The services were used on a Saturday and the movers wrapped a set of shelves and didnt deliver it, so I had to wait till Tuesday (a whole 3 days after my delievery) to get them.
Reasons I was given for such a late delivery were: "The delivery address is an hour and a half away from HQ" and "Tuesday we have a moving service near you, we'll deliver it then."
Reasons I was given for such a late delivery were: "The delivery address is an hour and a half away from HQ" and "Tuesday we have a moving service near you, we'll deliver it then."
Response
We understand your frustration and sincerely apologize for the inconvenience caused. The shelves should have been delivered with the rest of your items, and we regret that this was missed during your move.
While the distance from our headquarters and scheduling constraints contributed to the delay, we recognize that this does not change the impact it had on you. We should have communicated more clearly and made better arrangements to get the missing item to you sooner.
We appreciate your patience and will be reviewing this internally to prevent similar situations in the future. Thank you for bringing this to our attention.
While the distance from our headquarters and scheduling constraints contributed to the delay, we recognize that this does not change the impact it had on you. We should have communicated more clearly and made better arrangements to get the missing item to you sooner.
We appreciate your patience and will be reviewing this internally to prevent similar situations in the future. Thank you for bringing this to our attention.
Charles
The team of 4 young men in Albany ALL DAY LONG and two trips did a FANTASTIC job. We have used Two Men several times and will use them again!
Response
Thank you so much for the kind words! We’re thrilled to hear the Albany team delivered such a fantastic experience, especially with a full day and multiple trips. We truly appreciate your continued trust in us and look forward to helping you again in the future!
Katherine
The young men that came to my home were very professional and ever so careful with my property. Greatly appreciate their hard work! Strongly recommend their services!
Response
Thank you so much for your kind words! We're glad to hear that our team made a great impression and treated your home with care and professionalism. We truly appreciate your recommendation and look forward to helping you again in the future!
Marilyn
Great young men !! Did a great job. Would highly recommend them to anyone .
Response
Thank you, Marilyn, we're happy to hear our team did a great hob and made your experience a positive one. We truly appreciate your recommendation.
Beth
Very grateful to have helped fir packing and moving things into storage. The movers were very respectful and patient. I highly recommend using Two Men And A Truck.
Response
Thank you for your kind words and recommendation. We’re happy to hear our movers provided respectful and patient service, and we appreciate you choosing Two Men and a Truck.
Laura
Hi. First of all, my team was an hour and a half late. The 2 younger gentlemen were professional and efficient. The lead gentleman tried to solicit his services as a side business, which I'm sure Two Men and a Truck would not appreciate. 2 items were broken (handle to a cart and door to a book case cabinet) and they didn't move ANY of my mirrors- which I didn't realize until they were gone.
Response
Hi Laura,
Thank you for taking the time to share your feedback. This is not the level of service we aim to provide. However, our General Manager has attempted to reach out to you by phone, voicemail and text with no response. Please reach back out to us @ 229-329-8100 so we can address your concerns directly. Thank you!
Thank you for taking the time to share your feedback. This is not the level of service we aim to provide. However, our General Manager has attempted to reach out to you by phone, voicemail and text with no response. Please reach back out to us @ 229-329-8100 so we can address your concerns directly. Thank you!
