Reseñas
Sidney
I was charged $800 to move a one bedroom apartment less than ten minutes away to the new location. The lead mover behaved wildly inappropriately towards myself and the other mover. I contracted Two Men & a Truck under false pretenses - that I would be taken care of. Instead I feel taken advantage of. The idea is that TWO men would move me, not just ONE of them. The lead guy sat around and barely lifted a finger the whole time - making a short move into a five hour ordeal. "Movers who care" is misleading, and a lie. My husband has attempted to contact the manager multiple times, and has yet to even receive a call back. This has been a horrible experience, and I will tell everyone about it, and make sure no one I know contracts with this company. It's been terrible.
Response
<div class="bv-review-response-container">
<div>Hi Sidney,<br/><br/>Thank you for choosing Two Men and a Truck for your moving services.Our core values are Integrity, Care, Give Back to the Community, Grandma Rule (Golden Rule), Be Your Best and Have Fun, and Inclusion. We ask that all of our employees be a direct reflection of these core values. Unfortunately, our team member failed to conduct himself as such. We sincerely apologize for his performance. We have since addressed the issue with the team, we have been in contact with your husband, and provided resolution for the failure in our service. We take claims of inappropriate behavior serious, as we hold everybody on our team accountable to a high level of service. Thank you for your feedback, as it helps us maintain our quality assurance.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Hi Sidney,<br/><br/>Thank you for choosing Two Men and a Truck for your moving services.Our core values are Integrity, Care, Give Back to the Community, Grandma Rule (Golden Rule), Be Your Best and Have Fun, and Inclusion. We ask that all of our employees be a direct reflection of these core values. Unfortunately, our team member failed to conduct himself as such. We sincerely apologize for his performance. We have since addressed the issue with the team, we have been in contact with your husband, and provided resolution for the failure in our service. We take claims of inappropriate behavior serious, as we hold everybody on our team accountable to a high level of service. Thank you for your feedback, as it helps us maintain our quality assurance.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
John
The whole experience was excellent. Setting up the appointment and communication with the office staff was great. The moving team was exceptional. They made the necessary modifications to the schedule to be able to complete my move in 1 day doing 2 trips. The moving team outstanding. They worked very hard to complete the move. They were personable and a great group of guys to be around. I will recommend the company and the team of movers to everyone I know that is planning a move.
Thank you to all involved
John
Thank you to all involved
John
Kim
Ali, Mike and Brendan were awesome! They showed up on time, handled my belongings carefully and were extremely efficient. The service was absolutely worth the cost!
Vickie
I choose your company because of the ease, friendliness and comparable pricing. But mostly because the ease. Other companies made it too complicated for my needs , having a third party pay for my move. The movers (Augustin & Kalani) we’re friendly, professional and respectful of my belongings. I wrote a great review on Yelp. Also Gizelle and other office staff were knowledgeable and friendly. I will absolutely use your company again and highly recommend.
Nancy
My 2 men arrived on time, took great care of my belongings, and got the move done right.
Rebeca
Our movers were a pleasure to work with and did an excellent job.
Daniel
Top Notch service and completely satisfied. The moving team went above the normal call to make my move easy. They were extraordinary, caring and kind. Very professional and even called me Sir. Did an amazing job and very careful with my items. I was very impressed. They were concerned about my wellbeing as well as moving my things. They expressed their personal attention to satisfy me and keep me happy. My bedroom was too large to go up a narrow stairway and the team made countless efforts to try and figure a way. Wow! Who does that? The office staff were amazing and very courteous. Highly recommend this company to everyone I know thank you for making my move seamless and less painful.
Eugene
Robert and Richard (perhaps) are very professional and nice staffs to help my movement. Thank you so much!
Leslie
The movers were extremely helpful and easy to work with. Excellent service, friendly attitude. Brianna in the office was very accommodating in changing my move date and very responsive getting back to me.
Rhonda
The moving crew was nothing more than hired muscle. They did nothing to prevent damage to my belongings or my property. They dropped many items, damaged my appliances, dropped boxes, damaged floors and walls in both the old and new locations. Moving is stressful enough and these guys made it worse.
