Junto con nuestra misión de Moving People Forward® (hacer que las personas avancen) hacia las nuevas etapas que se les presentan en la vida, nos sentimos orgullos de tener un porcentaje de recomendación del 96%. Lo que significa que la mayoría de nuestros clientes nos recomienda a amigos y familiares para sus futuras mudanzas. Conoce lo que nuestros clientes opinan sobre su experiencia al utilizar TWO MEN AND A TRUCK® para sus mudanzas.
Lamentablemente, dado que nuestros clientes han enviado sus opiniones en Inglés y se muestran en su forma original, no es posible visualizarlas en Español.
Sarah
Moved took 30min. Was charged for 1.5hrs, called office Michael said he will review the truck’s GPS. My ring bell recorded the time of arrival and departure-30mins. Received call 15mins prior to arrival. Call back from company, representative stated they charge travel to my home and return to the office. Both my house and their office located less than 30mins away. Charged for travel time.
Response
Sarah, we are very sorry to hear of your negative experience. This is certainly not the level of service we strive to achieve. Please contact us at (217) 331-6076 so that we can solve this miscommunication, and correct it with our team for customers moving forward.
Kathleen
Tuesday was bitterly cold here in Chicago, Isiah and Gage did not flinch, they did their job and did it well. It was brutally cold and they did not complain at all. Thank you both for making the move go quickly and smoothly despite the brutal cold weather.
Thank you,
Kathleen K.
Thank you,
Kathleen K.
Response
Thanks, Kathleen. Cold, rain, sleet, snow... we've done it all. Thank you for trusting our team and we wish you all the best! Stay warm!
Josh
They did a great job, it was quick and easy they were really nice people! Was a very easy experience.
Response
Thank you so much, Josh! We are glad to hear everything went well with your move. We love what we do and are very happy to help! Thank you for your business, and for choosing Two Men and a Truck!
Nora
Once again an amazing experience with the Office and the onsite Workers. Harvey in the office always assists us with ensuring we have what we need as we do a lot of moves. The onsite staff know what they are doing and even suggest other options when needed. GREAT JOB!!
Response
This is amazing to hear, thank you! Repeat customers who trust us with multiple moves really mean a lot to our team. We’re glad Harvey continues to provide such strong support on the office side and that the onsite crew keeps delivering knowledgeable, solution-focused service out in the field. Experienced movers who can adapt and suggest better options when needed can make a huge difference during complex moves. We truly appreciate your continued support over the years
Jennifer
Jake and his crew were amazing with our move. Really appreciate the care and consideration for timing and overall. Thank you!
Ryan
I had an excellent experience with Two Men and a Truck. The two guys who helped me were extremely helpful, professional, and efficient from start to finish. They handled everything with care, worked quickly, and made the entire moving process stress-free. I truly appreciate how smooth and organized they made everything. I will definitely be using this service again in the future.
Response
Hi Ryan,
Thank you for the 5 star rating. Serving our local area with professional, customer focused moving services is our priority, and we are grateful you trusted our TWO MEN AND A TRUCK® team with your move.
Thank you for the 5 star rating. Serving our local area with professional, customer focused moving services is our priority, and we are grateful you trusted our TWO MEN AND A TRUCK® team with your move.
Margaret
In a crazy world it is wonderful to see a real professional company like this. We can not say anything but positive things about Two Men and a Truck.
Response
This truly means a lot to our team. Thank you. In an industry where trust and professionalism matter so much, hearing feedback like this is incredibly rewarding. We work hard to provide a reliable, respectful, and positive experience from start to finish, so we’re thrilled that it came through in your move. We sincerely appreciate the kind words and support
Randy
NEVER AGAIN WILL I USE TWO MEN AND A TRUCK!!
1) The movers were over an hour late from the scheduled time.
2) If it weren’t for my son-in-law and me assisting the movers the entire 3 hour time slot that was quoted, the final bill would’ve been much more expensive.
3) Their confusing insurance coverage reimbursed us only $30 for a $400 end table that one of the movers broke!
1) The movers were over an hour late from the scheduled time.
2) If it weren’t for my son-in-law and me assisting the movers the entire 3 hour time slot that was quoted, the final bill would’ve been much more expensive.
3) Their confusing insurance coverage reimbursed us only $30 for a $400 end table that one of the movers broke!
Response
We’re very sorry to hear about your experience and appreciate you bringing these concerns to our attention. This is certainly not the level of service we strive to provide.
We apologize for the late arrival and understand how frustrating that can be when you have a scheduled move. Your feedback regarding the timing and the overall experience with the crew is important, and we will be addressing it with our team.
We’re also sorry to hear about the damage to your end table. Our standard valuation coverage is based on weight, which is why the reimbursement amount may not reflect the item’s replacement value. We understand that this can be confusing and frustrating, and we regret the disappointment it caused.
We would appreciate the opportunity to review your move in more detail and see if there is anything further we can do to help. Please feel free to reach out to our office directly so we can discuss this with you. Your feedback helps us improve, and we take concerns like yours seriously.
We apologize for the late arrival and understand how frustrating that can be when you have a scheduled move. Your feedback regarding the timing and the overall experience with the crew is important, and we will be addressing it with our team.
We’re also sorry to hear about the damage to your end table. Our standard valuation coverage is based on weight, which is why the reimbursement amount may not reflect the item’s replacement value. We understand that this can be confusing and frustrating, and we regret the disappointment it caused.
We would appreciate the opportunity to review your move in more detail and see if there is anything further we can do to help. Please feel free to reach out to our office directly so we can discuss this with you. Your feedback helps us improve, and we take concerns like yours seriously.
Ryan
Lamont and his team were professional and very helpful. A great experience overall
Response
You were in great hands with Lamont and his team! Thank you for sharing your awesome experience, Ryan!
Tara
Kenny, Christopher, and Aiden were such a great moving team, and I enjoyed working with them. They were very positive despite some curveballs that were thrown their way. Hard-working young men! I would definitely use two men in a truck again.
