Reseñas
Mike
Moving team was on time and called ahead to keep me posted. Both men were very courteous and accommodating. Pricing was a little higher than expected due to the elevator situation in the apartment building. Office staff was friendly, but explanation of services could have been more complete. Focus should have been on me (the customer) and not sidetracked by other activity in the office. All in all, a good experience. I was satisfied.
Ray
Very satisfied with the moving team and they made an assessment of all items to be moved so that everything would be properly loaded and secured. Additional employees were used for training purposes when unloading and were very careful with all furniture items and navigating through all rooms of the home.
Office staff made calls early in week to confirm and movers called when leaving the shop. Have used this company before and would recommend them.
Office staff made calls early in week to confirm and movers called when leaving the shop. Have used this company before and would recommend them.
Cori
A couple of broken dishes, but other than that, just fine!
Sidney
I was very pleased with my experience with Two Men and a Truck. They were very professional and did a great job and worked hard the entire time.
Carolyn
Office staff follow up poor.
Hard to get a hold of.
Scheduling error.
Crew left with 1/3 of our furniture still in the house. Had to scramble to get someone else to move the balance of our furniture.
Hard to get a hold of.
Scheduling error.
Crew left with 1/3 of our furniture still in the house. Had to scramble to get someone else to move the balance of our furniture.
Response
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<div>Hi Carolyn, thank you for providing your feedback. We're so sorry to hear about the miscommunication. We, unfortunately, didn't receive your email confirming your move. However, we were able to quickly send a crew to help. Our goal is to provide excellent customer service throughout the moving process, however, we missed the mark on your move. Please contact our management team to discuss this further, if you haven't already. Thank you again.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Hi Carolyn, thank you for providing your feedback. We're so sorry to hear about the miscommunication. We, unfortunately, didn't receive your email confirming your move. However, we were able to quickly send a crew to help. Our goal is to provide excellent customer service throughout the moving process, however, we missed the mark on your move. Please contact our management team to discuss this further, if you haven't already. Thank you again.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Bonnie
The young men that came were courteous and positive. They talked and listened to me through out the move, to me that is important. I'm sad I don't have anything else to move. I enjoyed their company.
Sydney
My mother-in-law passed away, so we needed to move her things from an Assisted Living facility quickly. The office staff was sympathetic and scheduled an appointment for the following day, but called back with a same day appointment when one became available. Very much appreciated! The movers quickly moved some things to our home, and drove the other items to a charitable organization. Two Men And A Truck made a tough day much easier. Thank you so much!
Trevor
I had a window of 11:20 and 12:20 for them to show at 1:30 I called to make sure they were still coming. We finally got started on the move at 2:30, they came in wrapped a few pieces in cellophane and most they didn't wrap at all. I had already moved most of the boxes the previous day there was about 30 small boxes left they loaded first. Other than the the small boxes it was furniture 2 bedrooms and 2 family rooms, a studio piano, and washer and dryer, and a couple of light desks. When we got to the destination 4.5 miles away were already 5 hours into the move. We moved everything except a 2 piece sectional into a garage it took less than an hour to unload. There was a lot of damage to the walls and scuffs and scrapes on my furniture, my previous moves were great this was terrible
Lucinda
I felt like John was the hardest and steady worker of the team. I was impressed with him, his attitude and how steadily he kept working. The others were fine but John out shone all the rest of the team.
Amanda
- Whomever scheduled me over the phone didn't ask exactly how much stuff I had so my movers took longer than they thought they needed.
- Because the person on the phone didn't seem to think my anoint of stuff mattered (just the number of rooms) some stuff was left behind that I had to move myself.
- Wasn't told until movers arrived that they couldn't move my swing set.
- Hooked up washer wrong, forgot dryer vent hose.
- Very friendly movers
- Good pricing
- No damage
- Terrible weather, but movers never complained.
- Because the person on the phone didn't seem to think my anoint of stuff mattered (just the number of rooms) some stuff was left behind that I had to move myself.
- Wasn't told until movers arrived that they couldn't move my swing set.
- Hooked up washer wrong, forgot dryer vent hose.
- Very friendly movers
- Good pricing
- No damage
- Terrible weather, but movers never complained.
