Reseñas
Anoop
Bad experience with Sales team - While booking they mentioned $160 per hour. I had mentioned moving a piano. Specialized piano movers use 2 person. TM&T used 3 people. The sales team never mentioned additional charges for 3rd person. Later on the agreement they mentioned $210 per hour.
Moving team was good and handled the move well
Moving team was good and handled the move well
Response
Here’s a corrected, clean version that reflects that clearly and confidently:
Thank you for your feedback. During the booking process, two estimates were provided—one for a two-person crew at $160 per hour and one for a three-person crew at $210 per hour due to the piano move. You chose to proceed with the three-person option, and the agreed-upon rate was confirmed verbally and documented in the emailed pre-move confirmation letter at the time the move was scheduled.
We’re glad to hear the moving team handled the move well and appreciate you recognizing their work.
Thank you for your feedback. During the booking process, two estimates were provided—one for a two-person crew at $160 per hour and one for a three-person crew at $210 per hour due to the piano move. You chose to proceed with the three-person option, and the agreed-upon rate was confirmed verbally and documented in the emailed pre-move confirmation letter at the time the move was scheduled.
We’re glad to hear the moving team handled the move well and appreciate you recognizing their work.
Jerry
Very satisfied with workers. Wade left tool box at our old address
Response
Thank you for the feedback! We’re glad to hear you were satisfied with the crew. We’ve addressed the toolbox left behind and appreciate you bringing it to our attention. Thank you for choosing TWO MEN AND A TRUCK.
Gwen
Everyone we dealt with before and during our move were very professional and friendly. The guys who moved us were great and took the time to make sure everything was wrapped before putting in the truck.
Response
Thank you for the kind feedback! We’re happy to hear our team was professional throughout your move and that the crew took great care wrapping your items. We truly appreciate you choosing Two Men and a Truck!
Jade
Office staff member Jesse was extremely rude and short with me day of move when I had questions and concerns. I left a voicemail with the manager who never responded to me and I think I may have been overcharged for my move and the team didn’t stop the clock during travel time. Altogether not the experience I expected from two men and truck and doesn’t seem to hold true to company values.
Response
Thank you for your feedback. After reviewing your move, we can confirm that billing was completed according to the terms outlined in the pre-move confirmation letter. The hourly clock begins upon the movers’ arrival and ends once unloading and paperwork are complete, with travel time between locations included.
We take concerns seriously and review all feedback internally to ensure our standards are upheld.
We take concerns seriously and review all feedback internally to ensure our standards are upheld.
Anthony
Josh and the moving crew were respectful, patient, and very professional. The move was efficient and completed within expected timeframe.
Response
Thank you for the great feedback! We’re glad to hear that your move was completed efficiently and on time. We appreciate you choosing Two Men and a Truck
Oscar
Eddie and Rudy were amazing, professional, young men who took care with our furniture. They fully wrapped items to be moved and caused no damage in the end. Thank you for a job well done! Highly recommended to anyone.
Response
Thank you for the wonderful review! We’re glad to hear Eddie and Rudy provided professional, careful service and took great care of your furniture. We truly appreciate the recommendation and thank you for choosing Two Men and a Truck.
Yigit
Fast and excellent service! Big thanks to Jerome, Darshon and Shawn.
Response
Thank you for the great review! We’re happy to hear you received fast, excellent service. Jerome, Darshon, and Shawn will appreciate the shoutout—thank you for choosing Two Men and a Truck!
Anna
Mervin was wonderful and his team of Shawn (or Sean?) and Hudson were all professional, courteous, and kind during what was a stressful transition for my loved one. I would use again in a heartbeat.
Response
Thank you so much for sharing this, Anna. We’re glad Mervin and his team—Shawn and Hudson—helped make a stressful transition easier with their professionalism and care. Your trust means a great deal to us, and we’d be happy to help again anytime!
Mark
Two Men and a Truck made this move go very smoothly. Office staff were very courteous and helpful. Wes and Alejandro were excellent movers. They paid attention to detail and were very respectful of handling the items with care. Overall, a great experience.
Response
Thank you for the great review! We’re happy to hear your move went smoothly and that our office team, along with Wes and Alejandro, provided courteous, detail-oriented service. We truly appreciate you choosing Two Men and a Truck and are glad it was a great experience!
Lisa
The moving process was easy from scheduling to finish thanks to the great customer service. Everyone I spoke to was friendly. My moving team, Wes and Alejandro, were very helpful and conscientious. They really went beyond my expectations.
Response
Thank you for the kind feedback! We’re so glad the process was easy from start to finish and that our customer service team made a great impression. Wes and Alejandro will be thrilled to hear your shoutout—we appreciate you choosing Two Men and a Truck Austin!
