Reseñas

11/16/2018

Selidthe

stars
When I’ve used this company in the past; I had two movers, I moved across town and they moved boxes. 2 and half hours. This time I had three men, moved across the street, they didn’t move any boxes or bags and it took them 4 hours. I had to help move furniture. I had to help take the Matress upstairs. They did not put any furniture back like my sectional back together or the Matress on the bed bc they was taking too long I said forget it. I will not use them again. One guy was new so he stood around waiting for orders. Dead weight!!
Response
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<div>Selidthe, Thank you for bringing this to our attention. We sincerely apologize and can assure you this does not live up to our company&rsquo;s core values. Please understand that the experience that you had during your moving process is not the norm - as we try to remove stress/frustration from our customer&#39;s moving experiences. We sincerely apologize about your experience and hope that you have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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11/15/2018

JOEL

stars
Drivers called when they were stuck in traffic, good communication. Crew was very polite and helpful. The only problem we ran into, (the truck clipped a overhead line breaking it when they were backing out when finished). The office called us back promptly and took responsibility for the incident. My wife was very happy with the response to the problem and both of us would recommend the company in the future.
Response
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<div>Joel, wow, thank you very much for this review! We pride ourselves on truly making your move experience great from start to finish with professionalism and kindness. We are happy that you enjoyed your move. We hope you enjoy your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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11/13/2018

Garry

stars
Everything went well. Movers were efficient and careful. Everything arrived in good shape.
Response
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<div>Garry, thank you very much for this review! We are happy that you enjoyed your move. We hope you enjoy your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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11/13/2018

John

stars
From my first inquiring phone conversation I knew this was the Moving Company for me.
Then I met Jason, the lead man on the truck and he was clearly a responsible person. Explained the paper work, and took great care of my furniture. He did everything, just as he said he would DO!
Response
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<div>John, thank you for this lovely review! We are very happy that Jason and his crew were professional and courteous during your moving process. We hope that you love your new home and have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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11/12/2018

Robert

stars
Everything went perfect! Great team of movers! Went above and beyond!
Response
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<div>Robert, thank you very much for this review! We are happy that you enjoyed your move. We hope you enjoy your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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11/12/2018

Elza

stars
There was a company mix-up on the original date my items were scheduled to be moved, and they had to reschedule me, but on the day of the actual move, the movers could not have been kinder, more courteous, more considerate, or more accommodating! I was really, really pleased with the service I received from the movers!!
Response
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<div>Elza, thank you for this lovely review! We are very happy that our mover and driver were professional and courteous during your moving process. We hope that you love your new home and have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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11/12/2018

Linda

stars
I needed someone to lift my heavy stuff so thay why i choose 2 men and a truck
Response
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<div>Linda, thank you very much for this review! We are happy that you enjoyed your move. We hope you enjoy your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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11/11/2018

Sonya

stars
Great! I loved what they do for people and the community.
Response
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<div>Sonya, thank you very much for this review! We are happy that you enjoyed your move. We hope you enjoy your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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11/11/2018

Danny

stars
Jasper and John were respectful, cautious, and courteous.
Response
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<div>Danny, thank you very much for this review! We are very happy that Jasper and John were able to assist you with your move. We hope you enjoy your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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11/10/2018

Willene

stars
The main driver on the move complained constantly the 1-1/2 hours that he worked, including telling me my move was the worst he had experienced during his time moving people. He and the 2 new guys stood around talking for half an hour at my new address. The 2 new guys took the legs off my table and left them off because the screws were left at the old apartment rather than placing them in the drawer of the china cabinet. What should have been a 4 to 4-1/2 hour move turned into 7 hours, and I had to pay for it. I was somewhat disappointed except the second man from the first truck continued working with a smile on his face.
I have to find instructions on how to assemble the table so it will be on its legs. And I paid for this....
Response
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<div>Willene, we are sorry to hear you think this about our company; and genuinely appreciate this review. With over 20 years servicing customers, we are thankful for each and every one of our customers that we have had the pleasure to move. As the Movers Who Care&reg;, the satisfaction of our customers is always a top-priority for our team, and with a 96% referral rate, we can assure you this is not the norm. We take this review/recommendation very seriously and will be addressing it with the appropriate individuals to ensure that we are continuously developing our packing /moving procedures, and customer service. We sincerely apologize and can assure you this does not live up to our company&rsquo;s core values. We hope you have a lovely day! We sincerely apologize about your experience and hope that you have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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