Reseñas

So my couch was not put back together, my daughters bunk bed (which I was informed would not be put back together) had a few of the screws bent on it when it arrived at my new address, none of the screws arrived at the new address to put the bunk bed back together, it is also missing a leg so it had to be thrown out. My mother’s bed was not put back together correctly and as such it fell apart late at night causing a scare. The men were great and friendly and efficient minus these problems

One of the movers had a horrible attitude.They were so slow we did not get them to finish the job, we just asked them to stop and move what they had packed. It was so stressful that my dog had a seizure the next morning.

The crew did not have enough packing experience which showed very evidently in the way my stuff was packed
The crew neither had good moving experience, the sofa was a standard size sofa and they could not move it to the second floor. It was not assessed well, if it was oversized they should have had a discussion with me. Now walls were damaged and more than that the couch is sitting on the first floor and now i am going to hire a handyman to move my sofa. I am going to spend another 100 or 200 dollars after spending 1800 with you guys.
I am disappointed to an extent with the service

I was satisfied with two men in a truck, but had damage to the leaf of my dining room table. The workers were very courteous and very polite. I would recommend your company to anyone who needs your services.

The movers were very friendly and they were quick getting things out. The only unfortunate thing was that our headboard broke and one mover stepped on a shelf on accident while moving a couch and got damaged. Overall, they were good and got the job done in time.

Overall, everything went pretty well. Yes, there are dings in furniture and on walls that were not there before the move but that is to be expected. However, at this point I am unable to assemble one of my beds because the screws are missing; I imagine they are somewhere on the truck. I've called the office twice, but have not received a response.
After reading other reviews, I get the impression that the office team does a great job when they are arranging your move, but it is difficult to get a response if there are problems during or after a move.
I'd really appreciate a response because the missing screws are nearly impossible to replace and will likely have to get a new headboard and footboard.

Supposed to have three movers and only had two. Little care was given to our items and residences. Holes in walls and scratches to our brand new floors. Muddy boots across brand new carpets. Items damaged in transit and some pieces of disassembled furniture missing so can only assume they were broken and thrown away without informing us. Poor communication from office - multiple phone calls without response on moving day and after reporting damages. Really disappointed as we had a positive experience before but this time was very poor. Would not recommend again. Were promised compensation for damages and no communication following up. Really upsetting to have your brand new home damaged as you’re moving in by the moving company.

Over and hour late for both pickup and drop off. Office staff never picks up a phone and takes hours or days to call back if they bother at all. Movers let my cat out (still can’t find her ) items were damaged, the bolts to all our furniture were lost so we had to wait an extra day to have beds and tables put back together.

Olivia & Eileen were very helpful and explained the process well. Chris, Tamir & Amad were courteous and respectful; went over the entire house to see the contents to move. I asked about protecting the furniture as I had kept quilts to cover the furniture. He said it would be shrink wrapped and that pads were on the truck. Obviously, they didn't use them the padding!! A chest of drawers, desk, dining room hutch, dry sink were significantly damaged; king mattress not protected in any way and was dirty. After leaving, both bed frames had to be taken apart & reassembled & missing bolts that we found at our old house. We are disappointed as we used this company before with no problems & excellent care. They did not live up to you motto of "Movers who Care!" Still waiting to hear about repairs.

I was shocked and generally still contemplating contacting BBB. There was such poor communication between front office and movers along with complete deception on pricing. Out of the 3 movers one was excellent (driver) who did 90% of the job. Both moving in and moving out you can see they got tired and just left items for me to move - really disgraceful. On my moving in day it was obvious 2 of the mover just had enough stopped working and left items along with damage. I was quoted one price and then was issues with a second bill on my moving day. There was never any communication on 2 bills. I refused to pay the second bill which was deeply concerning. The manager I spoke to was very rude and unprofessional. I have moved several times and never experienced anything like this.