Reseñas
Stephen
The workers were extraordinarily friendly, conscientious and quick at their job. Highly recommend.
Response
Stephen, Thanks for your feedback and recommendations! We are happy our team exceeded your expectations.
Kim
My experience with Two Men And A Truck started out Good but ended in a disaster.
The last stop was approx. 15 min from the previous stop but ended up the workers decided to do another job on my dime. I was furious! I even had tipped the 3 of them $20 each. I called the office and complained and was told the GPS would be looked at. Long story short I was only credited a half hr! never again.
The last stop was approx. 15 min from the previous stop but ended up the workers decided to do another job on my dime. I was furious! I even had tipped the 3 of them $20 each. I called the office and complained and was told the GPS would be looked at. Long story short I was only credited a half hr! never again.
Response
Kim, We appreciate your feedback and sincerely apologize for the inconvenience and misunderstandings you experienced for your move. We constantly strive to improve and will certainly use your feedback to accomplish this going forward. We are pleased we were able to address these issues, but if you have any other questions or concerns, please don't hesitate to contact our office at (513) 245-1900.
Iris
The 2 gentleman who helped us moved were courteous, knowledgeable about their trade, yet quick and efficient.
Response
That's great to hear, Iris! Thanks for choosing TWO MEN AND A TRUCK.
Ophalena
As always your team was fanatical. Courteous and helpful in every way. At this time with the Corona virus pandemic I was especially impressed with the teams lead. He washed his hands thoroughly, he was mindful of my fears. He made sure all my furniture and items were packed safely for travel. I must also shout out to the 2nd guy who also was very careful and polite in every way. I lost their names
Response
Ophalena, We have trained our teams to take every precaution to keep our customers and themselves safe during this crisis. Thank you for your feedback and for trusting TWO MEN AND A TRUCK to provide fantastic customer service.
Margaret
March 14th 2020 we moved from a house to a condo. The move went smoothly. John & Drew were very professional and both experienced. They treated my furniture as their own and gave exceptional care to a few pieces of my older furniture. In 2003 I used Two Men and a Truck and again in 2020. Both experiences were problem free. John & Drew went above and beyond to assist me. Very Impressive.
Response
Margaret, We are delighted you were very impressed with the level of service provided by John and Drew! We will let them know how much you appreciated their professionalism and care. Thanks for your feedback and for continuing to choose TWO MEN AND A TRUCK.
Rushida
This was my first time using two men & a truck and I am so glad I decided to use the company! The movers helped make my move less stressful and moved me within a reasonable amount of time. Very efficient! I will be highly recommending this moving company and will continue to use their services in the future! Thank you!
Response
Rushida, We are so happy your team exceeded your expectations during your move! Our teams go the extra mile to make sure the moving experience is as stress free as possible. Thank you so much for your recommendations and for choosing TWO MEN AND A TRUCK.
Judy
The 2 men that moved me worked very hard and diligently. They were efficient and respectful. The only negative comment I have to make is that they got a few spots of mud on my brand new carpet
Response
Judy, We are happy you were overall pleased with your moving experience. We will contact you to make arrangements to have your carpet cleaned. We appreciate your feedback and business.
Rob
There should be an option for a home walkthrough for a better estimation. I provided all the requested information but it took way more space and way more time than your basic estimator factored. The stress of having to run and get a U-Haul to supplement your team made the overall experience a little less than great.
Response
Rob, We are sorry to hear that you were not completely satisfied with your moving experience. All of our employees go through extensive training and evaluation to ensure that they are prepared to execute moves at a high level. We value your feedback, and we will definitely keep your comments in mind as we continue to evolve and improve our training process.
Don
The TWO MEN AND A TRUCK team was excellent! Special thanks to Sharvin and Jucie for making the move smooth in spite of the rain. Also to Alexis and K(C)athy for booking the move.
Response
Don, We are so happy you had a excellent experience from start to finish! We will make sure our team knows how much you appreciated their help. Thank you for your feedback and business.
Paula
Or moving team was great! They were professional, careful, quick, and friendly. I'd use this team again and recommend them to anyone.
Response
Paula, We're so happy our team was both professional and friendly while taking great care of your belongings! Thank you for your feedback and for choosing TWO MEN AND A TRUCK.
