Reseñas

09/09/2018

Tammy

stars
I was not happy with my moving experience. The movers were exceptional; however, they did not finish. The mover said they should have sent two trucks to move my things. Well before my move I called Frederick THREE TIMES to tell him I had more things than I originally stated and never received a return call. In the end, I had to call family with trucks to get me moved into my new home. The movers were great. I am disappointed in the office.
Response
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<div>Tammy,<br/><br/>I am sorry that we did not exceed your expectations. We will look into this incident as to why only 1 truck was sent. If you have any other concerns please do not hesitate giving our office a call at 505-872-8787 and ask for our customer care manager Zoraya. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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09/08/2018

Bob

stars
The best two guys I have ever used, hard working, knew what they were doing, very courtesy, and concerned about the furniture. I have done this six times both East coast and West coast and these two were the best ever.
Response
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<div>Bob,<br/><br/>We always strive to exceed customers expectations. I see here the crew did just that during your move. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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09/08/2018

Chris

stars
Moving team was friendly and professional. Samuel S., Raymond L., and Jorge Z. did a great job. They represented the company very well.
Response
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<div>Chris,<br/><br/>We always strive to be known as the professional moving company to hire. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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09/08/2018

Ramon

stars
I have used your service several times before and have been very satisfied with the move.
Response
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<div>Ramon,<br/><br/>Thank you for being a returning customer and part of the Two Men And A Truck family. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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09/08/2018

Marilyn

stars
Absolutely love using your company during my moves. This is my third time using your services and it only gets better. The crew was amazing, kind and professional at all time. I feel ensure that my personal items are safe and taken care off.
Response
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<div>Marilyn,<br/><br/>Welcome to the Two Men And A Truck family as a returning customer. We truly appreciate your business. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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09/06/2018

Larry

stars
The guys Freddie, Matthew, Dominic were great. They were on time even after the detour, and having to come the long way around. They were very respectful to all property at both houses. They went above and beyond to remove the old furniture from the back of my old house. It turned out to be a challenge to fit through small hall ways and door ways. They placed the old furniture out front for the large item pick up by the city. They also cleaned up after having to saw one couch up to get it out. We do recommend them highly.
Response
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<div>Larry,<br/><br/>Our crews always strive to provide the best service possible. We see here your crew did that based on your review. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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09/06/2018

Marlene

stars
The movers were fabulous we couldn't get the headboard upstairs, they tried everything. Very professional.
Response
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<div>Marlene,<br/><br/>We always strive to provide an excellent service and exceed customer expectations. We are sorry to hear about the headboard not being able to fit. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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09/05/2018

Debbie

stars
Thank you Two Men and a Truck. It was the best move I have ever had. The movers were very kind and helpful. I will definitely use Two Men and Truck if I ever have to move again. I will recommend to all my friends and family. Excellent! Excellent!
Response
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<div>Debbie,<br/><br/>We always strive to provide excellent service. We see here the crew did that during your move. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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09/04/2018

Amy

stars
I initially did not want to pay someone to move my stuff. But boy was it worth it! They knew what they were doing and saved me both my time and back. Well worth the cost of 2 hours to have my stuff moved. Would recommend to friends and use again in the future when I am gearing up to move.
Response
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<div>Amy,<br/><br/>Thank you so much for choosing us to do your move. We take great pride in helping save someones time and back. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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09/04/2018

Eric

stars
The office staff promised things (e.g. lamp boxes) that the drivers/movers claimed did not exist. The office staff failed to let me know the terms of payment. I was expecting to be invoiced rather than have to put it on my credit card that day. I don't think the movers worked as hard as they could have and in the end some of there work was a tad careless, placing moved objects on top of fragile objects at the destination. They failed to ask for clarification or further instructions to prevent this and I didn't notice until they had gone.
Response
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<div>Eric,<br/><br/>I apologize about any communication errors on our end that upset you. As for payment all customers are emailed a premove letter that states payment is due once the move is finished. I also apologize that you felt the movers were careless as this is not normal for us and one of our core values is care. If you would like to discuss this further please do not hesitate to call out office at 505-872-8787. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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