Reseñas
Sharonda
I had a great experience with the movers. They were friendly, helpful and did a wonderful job. They did in a timely and organized manner. I would use the company again and recommend it to others. The guys who came out were really nice.
Response
We’re so glad to hear that you had a great experience with our moving team! Providing friendly, helpful, and organized service is exactly what we strive for, and it’s wonderful to know our movers made such a positive impression. Thank you for trusting TWO MEN AND A TRUCK with your move and for recommending us to others. We truly appreciate your kind words and look forward to helping you again whenever you need us!
Mary
Very nice staff, packers and movers. Did a great job! Thanks so much!
Response
Thank you for the kind words! We're so glad to hear that our office staff, packers, and movers made your experience a positive one. Providing friendly, professional service from start to finish is always our goal, and we're thrilled your team did a great job. We truly appreciate your feedback and your trust in TWO MEN AND A TRUCK. Thanks again for choosing us!
Don
The team that arrived was extremely courteous and moved our stuff with care. They were fantastic and communicative through the entire process. We had no damage or scuff marks noted at either end of the move. Would highly recommend and would use again if needed
Response
Thank you so much for your wonderful feedback! We're thrilled to hear that our team was courteous, communicative, and handled your belongings with such great care throughout your move. Knowing everything arrived without any damage or scuff marks is exactly the experience we strive to provide. We truly appreciate your recommendation and are honored that you would choose TWO MEN AND A TRUCK again in the future. Thank you for trusting us with your move!
Susan
Dalton and Colten did a nice job packing and loading an upholstered chaise onto the truck for donation to Restore in Rochester. They were neat (took off shoes) and wrapped the chaise well. They were friendly and polite too. Thank you!
Response
Thank you for taking the time to share your experience! We're so glad to hear that Dalton and Colten provided such excellent service. Taking the extra care to protect your upholstered chaise, respecting your home by removing their shoes, and delivering friendly, polite service are all things we take great pride in. We'll be sure to pass along your kind words to both Dalton and Colten—they'll truly appreciate the recognition. Thank you for choosing TWO MEN AND A TRUCK, and we're grateful we could help with your donation to ReStore!
Janice
The packing crew was absolutely amazing. They suggested ways of combining items while maintaining the overall system I had in mind. This saved money on time and materials. They were careful and very efficient. I highly recommend each member of the crew.
Response
Thank you so much for your wonderful review! We're thrilled to hear that our packing crew exceeded your expectations. It's great to know they were able to work with your organizational system while finding ways to save you both time and packing materials. Providing careful, efficient service is exactly what we strive for, and your kind words mean a great deal to our team. We truly appreciate your recommendation and thank you for choosing TWO MEN AND A TRUCK!
Patty
Had a very small move which two guys came to do. Arrived later than expected. They did not have proper tools to take a bed apart taking extra time. None of the furniture was wrapped leaving the house. There were some scrapes and scratches on it after delivery not worth making a claim. Cost almost as much to move a bed and dresser as it did an entire townhouse previously.
Response
Thank you for taking the time to share your feedback. We're sorry to hear that your move didn't meet the level of service you expected. We understand how frustrating it can be to experience a delayed arrival, have a crew that wasn't fully prepared with the necessary tools, and discover scrapes and scratches on your furniture after the move.
Our goal is to provide every customer with a professional, efficient, and careful moving experience, regardless of the size of the job. Your comments regarding furniture protection, preparedness, and the overall value of the service are important and will be shared with our management team as we continue working to improve our training and processes.
Our goal is to provide every customer with a professional, efficient, and careful moving experience, regardless of the size of the job. Your comments regarding furniture protection, preparedness, and the overall value of the service are important and will be shared with our management team as we continue working to improve our training and processes.
Arjun
Used the service before for a move out of a smaller house and was pleased. I feel that the service wasn't the same this time. The team seemed unprepared for the magnitude of the job in a bigger house. Job ran twice as long as projected and was twice as expensive. Multiple supervisors had to show up during the process. An expensive dining table was seriously damaged.
Response
Thank you for your feedback and for choosing us again after having a positive experience with a previous move. We are disappointed to hear that your recent move did not meet the same expectations. We appreciate you taking the time to share your concerns. Feedback like yours helps us identify opportunities to improve our planning, training, and service so we can better serve future customers.
Jill
When i reported damage to my home you were quick to send a hanyman for an estimate, then it has been silence. Likely because the cost to repair was more than the move. Dalton called 2 days later to ask how my move went and i explained i was waiting to hear about repairs to be made. He said he would get back to me by end of day- no response. Called yesterday, left message, no call back.
Response
Thank you for taking the time to share your experience. We are sorry to hear about the frustration and inconvenience you’ve experienced following your move, especially regarding the damage to your home and the lack of timely communication afterward.
We understand how important it is for follow-through to be prompt and consistent when addressing property damage, and we regret that our communication did not meet that expectation in your case. Once a concern is reported, customers should feel confident that it is being actively managed and not left unresolved.
We appreciate you bringing this to our attention, as it highlights areas where our process and communication clearly need improvement.
We understand how important it is for follow-through to be prompt and consistent when addressing property damage, and we regret that our communication did not meet that expectation in your case. Once a concern is reported, customers should feel confident that it is being actively managed and not left unresolved.
We appreciate you bringing this to our attention, as it highlights areas where our process and communication clearly need improvement.
Susan
This was my second move with 2Men and both were excellent! My recent team of Jack, Kaden and Jo were pleasant, courteous and professional, worked hard and didn’t break anything! It made an unpleasant task (moving) less painful. Will definitely use you again if I need to move in the future.
Response
Thank you for taking the time to share your experience and for choosing us again for your move. We’re glad to hear your second move with us was another positive one.
It’s great to know that Jack, Kaden, and Jo were able to make the process smoother with their professionalism, courtesy, and hard work. We’ll be sure to pass your feedback along to them and the rest of the team.
We truly appreciate your continued trust in us, and we look forward to helping you again in the future whenever you need us.
It’s great to know that Jack, Kaden, and Jo were able to make the process smoother with their professionalism, courtesy, and hard work. We’ll be sure to pass your feedback along to them and the rest of the team.
We truly appreciate your continued trust in us, and we look forward to helping you again in the future whenever you need us.
Jesse
I can not say enough great things about our experience. The communication leading up to the move day was incredible. Everything was planned from departure, arrival, to what was expected for the duration of the process. The team that handled out move were professional, courteous, careful, and hard working. Their attention to detail was top tier. Thank you for everything.
Response
Thank you so much for your incredible feedback! We are truly grateful for your kind words and are thrilled to hear that your experience exceeded expectations from start to finish. Clear communication and thorough planning are important parts of the service we strive to provide, and we're glad that helped make your move feel organized and stress-free.
We're especially pleased to hear that your moving team demonstrated professionalism, courtesy, attention to detail, and a strong work ethic throughout the process. Your recognition means a great deal to our team. Thank you for trusting TWO MEN AND A TRUCK with your move, and we wish you all the best in your new home!
We're especially pleased to hear that your moving team demonstrated professionalism, courtesy, attention to detail, and a strong work ethic throughout the process. Your recognition means a great deal to our team. Thank you for trusting TWO MEN AND A TRUCK with your move, and we wish you all the best in your new home!
