Reseñas

The movers were very friendly and helpful. The office took care of my concern of being billed for so much travel time when an office is literally up the street from my house. My one concern is that the working sliding glass door that needed to be removed in order to get furniture out wasn't really functional when they put it back.

I have a few concerns with the service we were provided:
First, I received a call first thing the morning of the move about adding another team member right before they showed up. I specifically asked if it was $50 on top of the day or per hour, and the person confirmed it was on top of the day. I was charged $50 per hour at the end of the day. And no on will return my call to correct this.
Second, the crew showed up without tools to take apart bed frames and other furniture. We ended up having to go to the neighbor to borrow tools and my husband was taking apart furniture to move the day along.
Third, a hole was put through the top of our changing table dresser amongst a few other mishandling.
Fourth, we were repeatedly asked to give a tip while working through claims

The office staff should have reminded me that any gas would need to be removed from a lawn mower or snowblower. Otherwise, they were great. The movers were exceptional and fast. They wrapped everything very well. One of them slipped down the steps while carrying a very heavy glass hutch. Nothing was broken! Did notice later a gouge in the handrail, but I can’t say that they caused it. Thank you very much for the fast, reliable service!

Everything was ok until they broke the leg on a buffet. They turned the piece upside down, so it wasn’t obvious that any damage was done other than a crack.

Overall: good value for the price. Convenient & local.
Background: We did all the boxing and most of the dismantling ourselves. We could have used more direction on what to prepare for (received winter newsletter for a May move). Also, we could have saved time by dismantling the IKEA daybed in advance.
Moving out: Movers were helpful & courteous. However, they did smoke in the van with our belongings mid-way through packing. They also did take the mattress bag (we went out and bought that morning) off our king size bed & didn't put it back on (thus, damage). Also, although we were quoted to 106%, I felt they could have fit more. Also, they let us know they damaged one of the furniture pieces.
Moving in: Kind, efficient movers (1:45 time to unload). They took direction well.

Your guys misplaced a vacuum. Outside of that it was ok

Very difficult to describe. All were pleasant and interactions were good. Important items were broken. MOST boxes were placed on the wrong floor making move in awful. Shocked by the inappropriate boxing and placement. Management's response was excellent. After previous great experiences with this company, this was shocking and disappointing experience

We had less items moving this time than our previous move with 2men and it took an hour longer to load the truck. My husband gave the team his # as the point person when they arrived at the house as he was the one present (as I told them he would be). They took off for the other house and said they would have lunch. He saw them out front (assumed it was lunch break) and then they left. They only tried calling me, they did not call him as he told them to, and they did not knock at the new house, so we lost nearly an hour of them just driving around. They didn't take everything that was supposed to be moved, including only 1/2 the crib. They also damaged several pieces of furniture, including one that was not padded or wrapped in anyway. We were very disappointed and will not rec.

The move was "almost" excellent. Packing was very disappointing. Box labels were totally useless/all glass was called glass, not kitchen, not ornamental. Wardrobes were HORRIBLY packed, clothes were crushed; one wardrobe was placed upside down and all the clothes fell off the rod and were at the bottom of the box. I would never recommend your packing service. We have had multiple moves with you, and the moves themselves were great. This horrible packing is making it awful for us to find things. We had a LARGE move and MANY boxes, and I am very disappointed. I will be contacting you about this and about a small damage to the home we just moved out of.

The movers were polite and everything went fine up to the point of the couch being placed in my apartment. The mover placed it in front of the bedroom door so I asked him to move it toward the wall which he did. And it caused a long scratch in the vinyl plank flooring. It was reported and later the claims person contacted me to state the mover claimed I had moved it causing the scratch. This is now between Two Men and the apartment management. Disappointed that I tipped these guys after this happened then the mover claimed I did the damage. :(