Reseñas
Bob
My problem is with the upper level management. You sent three out of four guys to move my stuff that had no moving experience. I do not have a problem with the moving team but with management, I highly doubt you (management) would do that with your own stuff. They made normal inexperience mistakes like putting hard plastic boxes on wood surfaces. They tried to pick up things that were to heavy for one person when they should have gotten help. They broke a handle on a drill press, banged up walls and furniture. I over paid on the truck that moved the apartment. It should not have taken that long to move what they did. Again, very normal for guys with no experience but I could have paid some high school kids to do it for much less and done as good or better job.
Katie
Move within Lansing area: Leah has been wonderful to deal with! Exceptional customer care & follow thru. A Promotion or a raise is appropriate.
Hunter, Carter, Korey & Javarri were a delight! Prompt, hardworking, friendly.
Zach & Alison are professional & efficient.
Kevin is now working w/ us on a damage issue so I anticipate a satisfactory resolution. You have a great team of employees! Appreciate that & reward their performance. Good employees can be hard to come by.
Hunter, Carter, Korey & Javarri were a delight! Prompt, hardworking, friendly.
Zach & Alison are professional & efficient.
Kevin is now working w/ us on a damage issue so I anticipate a satisfactory resolution. You have a great team of employees! Appreciate that & reward their performance. Good employees can be hard to come by.
Carol
One of the workers was picking things out of the rocks near the walkway vs moving my items, he had to use the hydrolic lift on the back if the truck to get in and out of the truck even when not carrying anything. You pay for many time wasting practices. When they arrived, they complained about the previous employees not straightening up the back of the truck and took the time on my dime to do so. I have never before had so many items broken, marred, etc.
Response
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<div>EXTERNAL: This email originated from outside of Bazaarvoice. Do not click any links or open any attachments unless you trust the sender and know the content is safe.<br/><br/>Hello,<br/><br/>I will be out of the office until Monday, April 22nd. I will be responding to emails . If you need an immediate response, you can text my cell phone 816-646-1541.<br/><br/>Thanks and have a great day!<br/><br/>Brandon</div>
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<div>EXTERNAL: This email originated from outside of Bazaarvoice. Do not click any links or open any attachments unless you trust the sender and know the content is safe.<br/><br/>Hello,<br/><br/>I will be out of the office until Monday, April 22nd. I will be responding to emails . If you need an immediate response, you can text my cell phone 816-646-1541.<br/><br/>Thanks and have a great day!<br/><br/>Brandon</div>
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Angie
Quote was wrong. Staff sent a truck that was way too small. Couldn’t move my belongings. Costs and time to move far exceeded the quotes. Not a good situation. Scratched floors. Movers had an excellent attitude and worked hard but need more training.
Jason
Some very nice, hard working gentleman tried to move my gun safe (800 lbs or so). One was injured during the move and dropped my safe down a flight of stairs which impacted my basement wall. This caused damage to the wall as expected. The new owner of the home was supposed to do their inspection the following day. 2 Men was very responsive and made the needed repairs that evening. The new owner was not content with the repair so 2 Men made another attempt at repair which was satisfactory to the new owner. This allowed us to close the sale in a timely fashion. In the end, we're glad to hear that the injured employee (Cameron) was doing well and will recover. Thank you for making the experience positive after the potential to have a very negative experience.
Colleen
Good guys. But they broke my daughter’s bed frame and tried to sell us it was broken earlier. Not cool. We had to spend another $400+ to buy and assemble a new one.
Teresa
The only thing is there is a big dent in my r refrigerator . And the door they took off doesn’t shut now
Nancy
Jimmy and Ted were amazing! So sweet and very professional. They didn't waste any time, they moved everything with care to make sure there was no damage to my furniture or the walls. I would absolutely recommend them!
Josh
Everything went well. It seemed like it could have gone quicker, but that could be that last time we moved, I think the crew was 3 or 4. It was still done on the long end of the estimate. I didn’t notice the guys wasting time or anything. I am sure that the stairs where we were moving to didn’t help.
Sue
I had a great experience with Corey and Ricardo. They were kind and considerate.
