Reseñas
Paula
The two young men who helped us with our recent move did a fantastic job! They were polite, efficient and worked well together. I would definitely use them again.
Response
Paula, thank you for leaving us a review! We are very excited to hear that your moving team was able to help make your move day as smooth as possible. Thanks again for choosing TWO MEN AND A TRUCK!
Lorraine
They were quick, efficient, polite, and asked the right questions to follow my direction of items.
Response
Lorraine, thank you for your kind words! We would love the chance to learn how we could have earned a full five-star rating from your move, we're always trying to be better today than we were yesterday. Thanks again for choosing TWO MEN AND A TRUCK!
Jim
Cam and Keegan did a great job. Very polite and professional. We are in the middle of redecorating and moving furniture around in the house so the work can be done. The crew kept asking, "What else can we do to help", as opposed to being in a hurry to be done and get out the door. We have a couple more moves scheduled for this project and I would like to request Cam and Keegan for those days.
Response
Hi Jim, thank you for your kind words! We are thrilled that Cam and Keegan were able to go above and beyond to ensure that you were satisfied with your moving service. Thanks again for choosing TWO MEN AND A TRUCK!
Sierra
Over-the-phone sales rep assured me the price would be much lower than what it actually came out too. The actual movers were amazing, would have given them a bigger tip if I could due to having to pay more than I was told. All they moved was a couch 13 miles away!
Response
Sierra, thank you for taking the time to review our services. We're sorry to hear that your expectations were not exceeded on your recent move. We would encourage you to reach out to our team with any further questions or concerns. Thank you.
Bob
The two gentlemen that moved us were excellent! Could not have been any happier with them!
Response
Bob, thank you for your kind review! We are thrilled that you received top-notch service from your moving team. Thanks again for choosing TWO MEN AND A TRUCK!
Marnie
Had a hard working team. Looking forward to our next move with you!
Thank you.
Thank you.
Response
Marnie, thank you for your kind words! We are very happy to hear that you had a great experience with your move team. We look forward to working with you again in the future! Thanks again for choosing TWO MEN AND A TRUCK!
Jordan
Moving team was fantastic. Very helpful and did everything asked.
My only negative was a random stranger from the company that just showed up and walked in my house without so much as a greeting. I had to ask her who she was and what she was doing. I'm not easily irked, but that was one of the most unprofessional and rude instances in my life. Someone needs to scold her vehemently. Terrible.
My only negative was a random stranger from the company that just showed up and walked in my house without so much as a greeting. I had to ask her who she was and what she was doing. I'm not easily irked, but that was one of the most unprofessional and rude instances in my life. Someone needs to scold her vehemently. Terrible.
Response
Jordan, thank you for taking the time to share about your experience. We pride ourselves on our professionalism and will be sure to share your comments with our team. Thank you.
Anonymous
Bonnie in Grand Rapids assisted me through the entire process from an office standpoint. She was excellent to work with and made the entire process very easy. The only issue I had was when the packers didn’t label all my boxes/missed a few items to pack, however, Bonnie made sure to take care of this concern immediately and sent a new packer over to assist. And He did an excellent job as well!!
Response
Thank you for taking the time to leave us a review! We are thrilled to hear that our office team was able to help overcome any move day obstacles that occurred. Thanks again for choosing TWO MEN AND A TRUCK!
Blair
The moving team was quick, careful, courteous, and flexible when I asked to make a last minute extra stop. 10/10 would use again!
Response
Blair, thank you for taking the time to review our services! We're thrilled that your move team was able to work with you to help make your move day a success. Thanks again for choosing TWO MEN AND A TRUCK!
Tammy
Customer Service Reps and Move Consultants should be required to go on move loading/unloading events to see/understand issues that the movers encounter. When a customer says they have HEAVY BULKY furniture you should listen! And not use norm/average weight/size data for estimates. Office staff need to communicate clearly special needs/circumstances to drivers before deploying them to the site.
Response
Tammy, we're so sorry to hear that your expectations were not exceeded on your recent move. With a 98% customer referral rating, we can assure you that this is not the norm. Our records indicate that you have been in touch with our management team and would encourage you to continue to work with them to work towards a resolution. Thank you.
