Reseñas
Brian
The moving team was great. Good guys, worked with us and were very careful and quick.
My only complain is that when they were delayed at another job and didn't make the time window, that no one at the Office informed us. They were not able to get there until 1hr and 15min past the window. I tried to call the Office at 30min after the window and had to leave a message. Finally got a call back when they were 30min out.
Again, not the fault of the moving team. I completely understand that delays happen, however communication is the key. If the Office had called and said they were going to be late, it makes it less annoying.
My only complain is that when they were delayed at another job and didn't make the time window, that no one at the Office informed us. They were not able to get there until 1hr and 15min past the window. I tried to call the Office at 30min after the window and had to leave a message. Finally got a call back when they were 30min out.
Again, not the fault of the moving team. I completely understand that delays happen, however communication is the key. If the Office had called and said they were going to be late, it makes it less annoying.
Response
<div class="bv-review-response-container">
<div>Brian, thank you for your honest feedback. We are glad that you had such a wonderful experience with your moving crew. We do apologize for the lack of communication, and will take this as an opportunity to learn and improve. We are glad to have had the opportunity to move you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Brian, thank you for your honest feedback. We are glad that you had such a wonderful experience with your moving crew. We do apologize for the lack of communication, and will take this as an opportunity to learn and improve. We are glad to have had the opportunity to move you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Barbara
You were recommended by Bass Pro Shop to move our gun safe by the department manager. He said you had moved many. The upfront service and explanation was wonderful. The movers were kind but completely out of their league. They spent well over an hour to tell us they could not move the safe (could have been done with a look and a tape measure) The leg of the safe was bent the bill was three times what we expected for unacceptable results. We were told " you should have hired a safe mover - we don't have the ability - they do" A complete waste of money. We should have been given realistic expectations up front as we told staff it was going down stairs into a basement - "should not be longer than 15 minutes". Movers should have immediately put in garage.
Cynthia
Everything about my experience with 2 Men and a Truck was positive. Previously I watched them move a friend and was very favorably impressed with the movers respect for their client and her belongings. I hired them to make multiple stops and shuffles of furniture and the crew had a patient, efficient manner. I would highly recommend the White Lake,MI branch of 2 Men and a Truck!
Response
<div class="bv-review-response-container">
<div>Thank you so much for your feedback, Cynthia! We are thrilled to hear that you had such a positive experience with our company. We truly appreciate your business!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Thank you so much for your feedback, Cynthia! We are thrilled to hear that you had such a positive experience with our company. We truly appreciate your business!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Cindy
Everything from the phone call to schedule through to the actual move of our furniture was professional, on time, both the guys were so polite and professional. I was very pleased with everything.
Response
<div class="bv-review-response-container">
<div>Thank you so much, Cindy for your feedback! We are thrilled to hear that you had such a pleasing experience with us.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Thank you so much, Cindy for your feedback! We are thrilled to hear that you had such a pleasing experience with us.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Li
The overall performance is very good. It would be better if the moving speed could be faster. I do not think it should take such a long time to move a home like mine.
Thanks!
Thanks!
Response
<div class="bv-review-response-container">
<div>Li, thank you for taking the time to give us your honest feedback. Its great to hear that you had an overall very good experience with us.We sorry that you were not completely satisfied with speed of your moving crew. Our movers try their very best to get the job done as quickly and efficiently as possible and we do apologize if these standards were not met on the day of your move. Thank you for choosing us!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Li, thank you for taking the time to give us your honest feedback. Its great to hear that you had an overall very good experience with us.We sorry that you were not completely satisfied with speed of your moving crew. Our movers try their very best to get the job done as quickly and efficiently as possible and we do apologize if these standards were not met on the day of your move. Thank you for choosing us!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Carl
Your company refused to help me because my floor needed vacuuming and there were some cobwebs on my very old furniture.
Response
<div class="bv-review-response-container">
<div>Carl, thank you for taking the time to let us know about you move experience and providing us with honest feedback. Unfortunately, due to an unsanitary/ hazardous working environment, we could not complete the move. Here at TWO MEN AND A TRUCK® we strive to exceed our customers' expectations each and every move. We do apologize again for any stress this has caused. Please do not hesitate to contact us if you would like to discuss your concerns further 248-623-7484.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Carl, thank you for taking the time to let us know about you move experience and providing us with honest feedback. Unfortunately, due to an unsanitary/ hazardous working environment, we could not complete the move. Here at TWO MEN AND A TRUCK® we strive to exceed our customers' expectations each and every move. We do apologize again for any stress this has caused. Please do not hesitate to contact us if you would like to discuss your concerns further 248-623-7484.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Nancy
The moving team was amazing and professional. Worked VERY hard!
Response
<div class="bv-review-response-container">
<div>That is so fabulous to hear, Nancy! We truly appreciate your feedback!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>That is so fabulous to hear, Nancy! We truly appreciate your feedback!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Kendra
I had a challenging basement, the movers remained friendly and patient.
Response
<div class="bv-review-response-container">
<div>Kendra, we around happy to have provided you with a stratifying moving experience, even with that challenging basement. Thank you for your wonderful feed back.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Kendra, we around happy to have provided you with a stratifying moving experience, even with that challenging basement. Thank you for your wonderful feed back.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Rosanna
The packers were very good, efficient and quite polite. The movers were in constant communication and did a wonderful, meticulous job of loading and unpacking. Highly recommend these two teams. Thank you.
Response
<div class="bv-review-response-container">
<div>We are so glad that you had a great experience with us, Rosanna! Thank you for your recommendation!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>We are so glad that you had a great experience with us, Rosanna! Thank you for your recommendation!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Cheryl
I am very happy with 2 men and a truck they did a very good job an I used them 2 years ago I'm very happy with them and would recommend them too any one thank you Cheryl
Response
<div class="bv-review-response-container">
<div>Cheryl, we are so pleased to hear that you were just as satisfied with our services a second time around!. We appreciate your recommendation and look forward to working with you again!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Cheryl, we are so pleased to hear that you were just as satisfied with our services a second time around!. We appreciate your recommendation and look forward to working with you again!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
