Reseñas
Vera
They were readily available the day I called. Young men very helpful. The leg on a chair got broken in the move, but was called the next day to send a payment to replace it. They did a great job overall and efficient! Easy to work with!
Response
Thank you for your kind words! We’re glad to hear our team was helpful and efficient. We apologize for the chair leg issue, but we’re happy we could quickly address it for you. Your feedback means a lot, and we’re so glad you had an overall positive experience!
Bill
The movers were very polite and professional. Very efficient in moving our furnishings into storage . I Would highly recommend your service to anyone in need of a move !
Response
Thank you for your wonderful feedback! We're so glad to hear that our movers were polite, professional, and efficient during your move. We truly appreciate your recommendation and are happy to have been able to assist with your move. If you need anything else in the future, don't hesitate to reach out!
Rob
Two members of your moving crew were good workers. However, the crew leader was always looking for a way out of moving items. He had a halfway approach on moving he was careless and moved items without any preparation.
We have used your service in the past however we will not be using your group in the future nor will we be recommending your services to others as we have in the past.
We have used your service in the past however we will not be using your group in the future nor will we be recommending your services to others as we have in the past.
Response
We truly apologize for the experience you had with our crew leader. This is not the level of service we aim to provide, and we understand your frustration. We value your feedback and will take it seriously to improve our team’s performance. We appreciate your past business, and we’re sorry we couldn’t meet your expectations this time. If you'd like to discuss this further, please feel free to reach out directly.
Jared
The guys were polite although frustrated and rightly so with the front office as they said they should have had different equipment for this job to make it easier. However none of my brand new kitchen cabinets, still in boxes, were strapped down in the truck. When it arrived and they opened the door, boxes were everywhere, stacks had fallen and I’m still unpacking them to check for damages.
Response
We sincerely apologize for the issues you experienced with your move, especially regarding the kitchen cabinets. It’s concerning to hear that they weren’t properly secured in the truck, and we understand how frustrating it must be to deal with the potential damage. We appreciate you bringing this to our attention, and we would like to make this right. Please contact us directly so we can resolve the situation and address any damage to your items.
Kelly
My moving team, Cody, Donovan, and Markel, were awesome! They went above and beyond to make sure my move went smoothly. It was an extremely hot day, and they moved all of my things up three flights of stairs with no complaints and a smile on their faces.
Response
Hi Kelly, It is great to hear we were able to exceed your expectations on your move day. We have no doubt your team of movers took great care of your belongings. Thank you for taking the time to review our services and for choosing to move with TWO MEN AND A TRUCK® Lake Charles.
Kate
The service was good, but I noticed today while cleaning my furniture that they chipped the wood on my dining room table and chairs.
Response
I’m really sorry to hear about the damage to your dining room table and chairs. We strive to take great care with all of our customers' belongings, and it’s disappointing to hear that something was damaged. Please feel free to reach out to our customer service team so we can assist you with this issue and work towards a resolution.
David
The employees that moved our belongings were professional, quick, and polite. They did a very good job and didn’t damage our belongings or the house. They took care in protecting the furniture while moving. We rented blanks/pads to protect the furniture while in storage and the guys wrapped the furniture well.
Response
Hi David, We are pleased to hear your move day went well and have no doubt that your team of movers took care of your belongings. Thank you for taking the time to review our services and thank you for choosing TWO MEN AND A TRUCK® Lake Charles.
Luke
Matt and Luke were punctual, professional, friendly, quick, and efficient. They moved me 2 hours away to Houston and the process was seamless and very worry-free on my part.
Response
Hi Luke, It is great to hear you had a wonderful moving experience. Thank you for taking the time to review our services and for choosing TWO MEN AND A TRUCK® Lake Charles as your professional moving company.
Rick
From the time that I called to arrange the move and the time that everything was finished, my experience was absolutely amazing. The three young men that moved us were some of the nicest and hard working young men that I have ever saw. Thank you for all the professionalism that you and your company has shown, and for making our move extremely easy and satisfying.
Response
Hi Rick, It is great to hear you had such a wonderful experience with TWO MEN AND A TRUCK® Lake Charles. We truly appreciate you taking the time to review our services and we look forward to working with you again in the future.
David
The moving team was outstanding. Polite, professional, honored requests. I would rate them 10 on a 5 scale. Kale and Cameron were also great.
Response
Hi David, Thank you so much for taking the time to review our services. We are thrilled to hear you had such a wonderful experience with TWO MEN AND A TRUCK®.
