Reseñas
Jason
The two gentleman that help me with my move were outstanding very personal great guys
Laura
I had two movers, one was new, and the experienced mover was poor at keeping the trainee's time occupied. The trainee kept dropping my things and wasn't prepared for the cold temps. He even stated, andquot;I need to slow down. I don't want to sweat. It's cold outside.andquot;
I was completely unsatisfied with this comment, especially since I was paying by the hour! I understand cold weather is hard to work in but management should have prepped him beforehand.
Then the movers had their times wrong and we're trying to make me pay for an additional 15 minutes. After a couple of times explaining his error, he realized his mistake and apologized. I still find this unacceptable since the experienced mover should be more aware of how to handle the financial aspect of his job. Would not recommend.
I was completely unsatisfied with this comment, especially since I was paying by the hour! I understand cold weather is hard to work in but management should have prepped him beforehand.
Then the movers had their times wrong and we're trying to make me pay for an additional 15 minutes. After a couple of times explaining his error, he realized his mistake and apologized. I still find this unacceptable since the experienced mover should be more aware of how to handle the financial aspect of his job. Would not recommend.
Response
<div class="bv-review-response-container">
<div>Dear Laura, <br/>We sincerely apologize that your experience with our company was less than satisfactory. Cold weather preparation is a part of our orientation and training program and we have arranged to have this crew member go through that entire process a second time. Customer service is our top priority. We appreciate your feedback and are taking the proper steps to address all of your concerns. We hope you are getting settled into your new home, and appreciate the opportunity to move you forward. If you have any additional concerns or questions please call the Erlanger, KY location at 859.689.0000 or via email at info0361@twomen.com</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Dear Laura, <br/>We sincerely apologize that your experience with our company was less than satisfactory. Cold weather preparation is a part of our orientation and training program and we have arranged to have this crew member go through that entire process a second time. Customer service is our top priority. We appreciate your feedback and are taking the proper steps to address all of your concerns. We hope you are getting settled into your new home, and appreciate the opportunity to move you forward. If you have any additional concerns or questions please call the Erlanger, KY location at 859.689.0000 or via email at info0361@twomen.com</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Debbie
THOUGHT THE GUYS DID A GOOD JOB IN A ALLOTTED AMOUNT OF TIME BUT FOR WHAT I WANTED DONE I DO THINK THE COMPANY CHARGED MORE THAN I THOUGHT THEY WOULD.
Laura
The moving team was great. They worked hard but carefully. They did not waste ant time. They were kind and respectful.
Linda
Movers were very careful with our belongings and furniture. Very polite and willing to do whatever we asked. Speedy too.
Robin
Movers arrived on time and did a great job. I have big heavy bedroom furniture and they had to navigate around a chair lift in steps.
Meredith
The office staff was very friendly and accommodating. The movers were excellent - friendly, helpful and took great care of our property.
Garry
We have used you before and requested Jerry and Shawn and they did a wonderful job for us both times, not looking to ever move again but would definitely want these guys to do the job, thank you for a job well done, Garry
Cynthia
My movers were very friendly, professional, speedy, and efficient. They made my move so much easier. I highly recommend Two Men And a Truck.
Kit
Eric and Seth were on time and weren't phased by the size of the items we needed moved to a storage unit.
Honestly, I wonder why I waited to call but you can bet I won't hesitate next time.
Thanks guys!
Honestly, I wonder why I waited to call but you can bet I won't hesitate next time.
Thanks guys!
