Reseñas
Kiersten
All three of the movers I had were amazing and very professional and very careful with my belongings. 10/10!
Kim
The movers were courteous and on time. They had the hard task of moving a 300 pound treadmill up a very tiny set of stairs. But they managed without causing any damage and they did a great job. Would recommend them to friends and family.
Melissa
My moving crew was exceptional. They definitely went above and beyond with the move, and were very responsive to my requests for special handling and took extreme care in handling our items and loading and unloading them without any damage. I was extremely pleased with the service, and would not hesitate to recommend M. Charlton, Shuler and RJ to any one for their crew to move. I hope each of them receive special recognition for an outstanding job.
Jason
The two gentleman that help me with my move were outstanding very personal great guys
Laura
I had two movers, one was new, and the experienced mover was poor at keeping the trainee's time occupied. The trainee kept dropping my things and wasn't prepared for the cold temps. He even stated, andquot;I need to slow down. I don't want to sweat. It's cold outside.andquot;
I was completely unsatisfied with this comment, especially since I was paying by the hour! I understand cold weather is hard to work in but management should have prepped him beforehand.
Then the movers had their times wrong and we're trying to make me pay for an additional 15 minutes. After a couple of times explaining his error, he realized his mistake and apologized. I still find this unacceptable since the experienced mover should be more aware of how to handle the financial aspect of his job. Would not recommend.
I was completely unsatisfied with this comment, especially since I was paying by the hour! I understand cold weather is hard to work in but management should have prepped him beforehand.
Then the movers had their times wrong and we're trying to make me pay for an additional 15 minutes. After a couple of times explaining his error, he realized his mistake and apologized. I still find this unacceptable since the experienced mover should be more aware of how to handle the financial aspect of his job. Would not recommend.
Response
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<div>Dear Laura, <br/>We sincerely apologize that your experience with our company was less than satisfactory. Cold weather preparation is a part of our orientation and training program and we have arranged to have this crew member go through that entire process a second time. Customer service is our top priority. We appreciate your feedback and are taking the proper steps to address all of your concerns. We hope you are getting settled into your new home, and appreciate the opportunity to move you forward. If you have any additional concerns or questions please call the Erlanger, KY location at 859.689.0000 or via email at info0361@twomen.com</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Dear Laura, <br/>We sincerely apologize that your experience with our company was less than satisfactory. Cold weather preparation is a part of our orientation and training program and we have arranged to have this crew member go through that entire process a second time. Customer service is our top priority. We appreciate your feedback and are taking the proper steps to address all of your concerns. We hope you are getting settled into your new home, and appreciate the opportunity to move you forward. If you have any additional concerns or questions please call the Erlanger, KY location at 859.689.0000 or via email at info0361@twomen.com</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Debbie
THOUGHT THE GUYS DID A GOOD JOB IN A ALLOTTED AMOUNT OF TIME BUT FOR WHAT I WANTED DONE I DO THINK THE COMPANY CHARGED MORE THAN I THOUGHT THEY WOULD.
Laura
The moving team was great. They worked hard but carefully. They did not waste ant time. They were kind and respectful.
Linda
Movers were very careful with our belongings and furniture. Very polite and willing to do whatever we asked. Speedy too.
Robin
Movers arrived on time and did a great job. I have big heavy bedroom furniture and they had to navigate around a chair lift in steps.
Meredith
The office staff was very friendly and accommodating. The movers were excellent - friendly, helpful and took great care of our property.
