Reseñas

08/03/2018

John

stars
Vance and Mark were our movers and they were Excellent! They arrived at the time that we were informed and were very courteous. They asked questions before the move and told us how they were going to proceed. The move went very smoothly! We would recommend them!
Thank you.
Response
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<div>Hi John-<br/>Thank you for taking the time to share your moving experience and for choosing us to complete your recent move. We appreciate your kind words for our movers and are proud to have them on our team. We want to thank you again for your business and look forward to serving your moving needs in the future! Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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07/30/2018

Sarah

stars
Really appreciate how easy it is to have things moved in a timely and safe way. The movers were so very courteous and careful with everything they handled.
Response
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<div>Hi Sarah-<br/>Thank you for taking the time to share your moving experience and for choosing us to complete your recent move. We appreciate your business and look forward to serving your moving needs in the future! Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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07/29/2018

Jenny

stars
The move did not get finished on the first day. Trying to get the move finished was very frustrating. One of the movers on the second day was extremely rude. Corey the office manager did not follow through with what he said he was going to do.
Response
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<div>Hi Jenny-<br/>Thank you for taking the time to share your moving experience with us and for your honest feedback. We sincerely apologize for the issues that occurred during your moving process. Your concerns have been addressed with our team and if we would be able to make your moving experience more positive, please contact us at 815.633.3600. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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07/28/2018

Matthew

stars
The guys moved us from Rockford to Elmwood Park. One of the trucks got a flat tire on the way, but they still showed up and completed the move. They did not complain once or even look upset about the incident. The movers were so professional and we were extremely impressed.
Response
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<div>Hi Matthew-<br/>Thank you for taking the time to share your moving experience with us and for choosing us to complete your recent move. We appreciate your understanding of the incident that occurred and are happy to hear that all ended well. We hope you are getting settled in and enjoying your new place! Thank you again! We look forward to serving your moving needs and referral business in the future.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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07/28/2018

Maurice

stars
They guys were awesome! They scratched a wall, and installed the desk incorrectly, however, they helped us in a big way!
07/26/2018

Steve

stars
My overall experience was good there was a lot of confusion in the beginning which made things stressful. I also feel that one of the movers was new which slowed things down resulting in a higher cost to myself.
Response
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<div>Hi Steve-<br/>Thank you for taking the time to share your moving experience with us and for your honest feedback. We sincerely apologize for the issues that occurred during your move and if we would be able to make your experience more positive please contact us at 815-633-3600. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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07/25/2018

Pati

stars
Guys did an excellent job and were very professional and friendly. Move took twice as long as estimated which cost me double. I was clear on what needed to be moved. I think the estimating needs to be fine tuned so customers don’t end up with bills that are double the initial quote. Also I had two trucks. The two trucks made one trip, then one truck had to go back for a small load of the remainder of items. I was still charged the two truck rate for the last 2 hours though we were only using one truck at that point. I think there should be an adjustment in my fee because of this.
Response
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<div>Hi Pati-<br/>Thank you for taking the time to share your moving experience and for choosing us to complete your recent move. We appreciate your honest feedback and if you have not yet had resolution to your concern please contact us at 815.633.3600. All of our trucks are on GPS and charges should be calculated appropriately. We apologize that that occurred during your moving process. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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07/24/2018

Charles

stars
1 hour and 40 minutes late, on one of the hottest days of the year.
Response
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<div>Hi Charles-<br/>Thank you for taking the time to share your moving experience with us and for sharing your honest feedback. We sincerely apologize for the delayed start of your move. If we would be able to make your experience more positive, please contact us at 815.633.3600. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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07/24/2018

Ann

stars
Nick and Lexus were amazing movers. Not a single "bump" to the furniture, staircase, anything!!! VERY friendly and patient (I rearranged/changed my mind a bit). Nick and Lexus were willing to help in anyway. Give those men a raise!
Response
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<div>Hi Ann-<br/>Thank you for taking the time to share your moving experience with us and for choosing us to complete your recent move. We truly appreciate your kind words for our movers and are proud to have them on our team! We look forward to the next time we are able to serve your moving needs and referral business! Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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07/23/2018

Ben

stars
While my experience with the movers was excellent, my experience with the office staff was very poor. I ended up getting charged more because the weight of my move was more than estimated, which is fine, however no-one communicated this to me until the move was over. The office told me they would call me several times to follow up, but they NEVER did. They went ahead and charged my credit card for the additional charges without my approval. I had to call them several times, and even then the person that I worked with did a poor job of communicating how they arrived at the amount at the final invoice. My experience with the office ruined the whole moving experience for me. I cannot state this as fact, but I feel as though I was under-quoted intentionally from the beginning.
Response
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<div>Hi Ben-<br/>Thank you for taking the time to share your moving experience with us and for sharing your honest feedback. We sincerely apologize for the issues that occurred during our booking and billing process. Your concerns have been addressed through our ongoing training process. If you have any further questions regarding your tariff move, please contact us at 815.633.3600. We hope you are getting settled in and enjoying your new place. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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