Reseñas
Chris
Juan and Scott were awesome. Great guys, great work ethic, and really took care of our things
Linda
Your service both with the office and the movers were great. I was moving out of a bad situation and it was appreciated that both teams were professional and respected the situation.
Thank you for the service.
Thank you for the service.
JOHN
Moving team did a great job and worked hard and fast. I will used them again when i move in 3 months
Danielle
Two men and a truck were awesome! Their prices were the best that I could find locally. I called 4 days before the move and they squeezed me into the schedule. The truck arrived 30 min before the scheduled 2 hour window which was fine since we were ready to load! The guys were informative, professional friendly, and funny! They completed the entire move in one hour! From pick up to unloading at my new house. They made my move practically effortless and I cannot thank them enough. Will recommend to anyone!!
Brandi
My two movers were complete gentleman, very courteous, VERY helpful. I am a single mother with two boys, and they went above and beyond for us. Would definitely recommend your company based on that team alone.
Anne
The two movers (Nate and Rick) were outstanding! Very professional, courteous and accommodating. When I need to move again, I will call you and request them. Anne
Diane
Used many years ago and they have just kept growing keeping their top quality.
Tessie
Tessie
Theta
The men were very professional. I had furniture to be stretch wrapped some of which was awkward but they did a great job. And the packing of my storage bind is so professional until Public Storage had great things to say about them. Please give them any and all monetary compensation appropriate. Thank you for a excellent experience.
ALINA
Was happy with the movers that actually came
However too many phone calls during week to “remind me” of my appt and yet they are the ones that came LATE. And an hour after my window. Also called me the day before to ask if they could come earlier. Didn’t think the office staff did enough to remediate that considering the fact that I was in the schedule for another move the following weekend. They did nothing to try and compensate the price for me even more for the following weekend. So I am no longer using them and I called and cancelled. I am now using a different service for my next move.
However too many phone calls during week to “remind me” of my appt and yet they are the ones that came LATE. And an hour after my window. Also called me the day before to ask if they could come earlier. Didn’t think the office staff did enough to remediate that considering the fact that I was in the schedule for another move the following weekend. They did nothing to try and compensate the price for me even more for the following weekend. So I am no longer using them and I called and cancelled. I am now using a different service for my next move.
Response
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<div>Hello Alina, <br/>Thank you for your feedback! After checking your account, we do see that a confirmation call was placed 2 days before your move, and we also reached out the day prior to your move, to offer to bump you up to the first available morning appointment, as we had a cancellation. We like to give our clients the option to go earlier in the day, so that we may give a set arrival time, but estimated arrival windows are gladly provided for customers who require later appointments. We are sorry if those courtesy calls were perceived as excessive or an inconvenience and are happy to offer emails as a preferred method of contact, going forward. <br/>Regretfully, the job prior to yours went over its estimated time, due to unforeseen circumstances, and the replacement crew we rounded up did show up 45-minutes after your arrival window, and for that we apologize, as I’m sure that was frustrating. We had applied a discount to this move, as well as the next move you had scheduled, and although it was cancelled, we will be sure to apply that hourly credit to your next move with us, given the opportunity. We thank you for choosing our company and hope to work with you again.<br/></div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hello Alina, <br/>Thank you for your feedback! After checking your account, we do see that a confirmation call was placed 2 days before your move, and we also reached out the day prior to your move, to offer to bump you up to the first available morning appointment, as we had a cancellation. We like to give our clients the option to go earlier in the day, so that we may give a set arrival time, but estimated arrival windows are gladly provided for customers who require later appointments. We are sorry if those courtesy calls were perceived as excessive or an inconvenience and are happy to offer emails as a preferred method of contact, going forward. <br/>Regretfully, the job prior to yours went over its estimated time, due to unforeseen circumstances, and the replacement crew we rounded up did show up 45-minutes after your arrival window, and for that we apologize, as I’m sure that was frustrating. We had applied a discount to this move, as well as the next move you had scheduled, and although it was cancelled, we will be sure to apply that hourly credit to your next move with us, given the opportunity. We thank you for choosing our company and hope to work with you again.<br/></div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Melanie
Moving is very stressful and the movers took concern of my things and were very professional and courteous.
