Reseñas

03/21/2018

Rochelle

stars
It saddens me to write this review after I have recommended this company to various airline employees and business owners in the past 3 years.
On 3-14-18 about 10:20am I call to scheduled my move within 15 minutes I received a emergency call from my family in Chicago requesting that I come home, I hung up the phone and I call your company back to cancel the move until I returned. I explained the emergency call to your employee and she in turn told me I was within my 48 hours so no problem. She emailed me the cancellation.
Shortly after the email I received another email stating I would be charged for 2 hours because I was not in the cancellation time frame. I then called and ask for the supervisor or manager. A lady by the name of Leslie who had no compassion regarding my family emergency
Response
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<div>It saddens us as well to hear that you were unhappy. We have cancellation policies in place because when we book moves, we then schedule movers who need to be paid for their time, and who also become unavailable for other jobs. Lesley had offered to credit you back for one of the two hours charged if you rebooked with us. We are sorry that compromise was not suitable to you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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03/21/2018

Terry

stars
Used In Tampa and Winter Garden and thought same service. Boy was I ever wrong! Sent two men to load and unload two trucks. Took two full days. Found delicate objects under heavy ones. Then wanted more money for overtime! I tipped $800 for two days work and Iandacirc;??m still using wire nose pliers to get broken light bulbs out of lamp sockets. I donandacirc;??t blame men who showed up. I blame company for understaffing the job. Very unpleasant experience.
Response
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<div>We are so sorry that you were unhappy with this move. We will look into the scheduling to see where things may have gone wrong. Please feel free to call us at 954-616-6683 if you would like to further discuss.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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03/20/2018

Donna

stars
Everything was handled efficiently and professionally from the first phone call to the last signature. Jesus and Jeremiah were personable, knowledgeable, and efficient. Far exceeding my expectations.
Response
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<div>We&#39;re so glad we exceeded your expectations. Thank you!</div>
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03/20/2018

Julie

stars
On 3/32015 our life, as we knew it ,was shattered with the loss of our daughter. I say this b/c we had to sell our home. When looking for a moving company, I used the Internet, but my initial reason I selected your company was the knowledge, professionalism andamp; caring I received when calling your company. What really made this very difficult decision to move so much easier, was the movers themselves. They were also caring, respectful, andamp; treated us, as if we were their own family! Thank you so much!! I would highly recommend this company. Already referred 3 of my friends!
Response
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<div>We are very sorry for your loss. We&#39;re glad we could help you though, and that you experienced the type of service we try to provide on every more. Thank you so much for your review..</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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03/18/2018

Mark

stars
My friend at the pompano Beach chamber of commerce recommend your company. Was given a 5% discount card. Office staff said they noted it on reservation. When bill was prepared it was not reflected. Was informed I'd have to take it up with the office. It only came to about $25 but it's $25!
That disappointed me.
Response
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<div>We are sorry about this - we always strive to do as we say we will. Please call us at 954-616-6683. We&#39;d be happy to help resolve this.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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03/16/2018

Dustin

stars
The crew was great and they stayed until the job was complete!
Response
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<div>Good to hear! Thank you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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03/15/2018

Lori

stars
Not only did the moving team move quickly, but they had a wonderful attitude that helped make my stressful move actually enjoyable! I am so thankful for the extreme care the moving team took with my furniture and I was very impressed by how fast they worked! They were so awesome and I hope to see them again in a few months when I have to move all my furniture back into my home!!
Response
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<div>Hearing that we&#39;ve made a move enjoyable is our favorite compliment! We look forward to helping you again in the future as well. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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03/12/2018

Mary Ann

stars
Thanks for sending the best team to help my move go smoothly and efficiently. Toney you know your stuff!
Response
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<div>We like to think all of our teams are &quot;the best!&quot; We&#39;re glad you were happy with our services. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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03/12/2018

Kerry

stars
Jesus was very courteous and professional. Both guys did a great job. Thank you!
Response
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<div>We&#39;ll pass your compliments along to Jesus. Thank you as well.</div>
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03/12/2018

Wolfgang

stars
With all the negatives in your industry, 2 men and a truck really stands out!
Response
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<div>Standing apart from the rest is what we try to do! Thanks so much.</div>
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