Reseñas
Gretchen
The office staff 2 days before the move was frustrating- I picked you guys because of the time as The storage unit was doing me a favor as they never allow other companies pick up on the weekends. I could never get a direct answer out of the office person outside of 8-9 when I had originally chose your company I was told 8-830... when the guys got there, they put me at ease and quickly calmed my frustration.
Response
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<div>Gretchen, <br/>Thank you for your feedback in regards to your move. I am terribly sorry that the office staff couldn't be more specific when providing you with an ETA. It is our goal to get all crews out to their morning customer between 8-9AM. The reason that we give you an hour window of when the crew will arrive and do not make it more exact, is simply because there are many factors that could possibly delay them. I am happy to hear that the crew put you.at ease throughout the move. I will be sure to discuss your concerns with my team to make sure we can provide proper communication for future moves to come. Thank you again for choosing TWO MEN AND A TRUCK Denver!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Gretchen, <br/>Thank you for your feedback in regards to your move. I am terribly sorry that the office staff couldn't be more specific when providing you with an ETA. It is our goal to get all crews out to their morning customer between 8-9AM. The reason that we give you an hour window of when the crew will arrive and do not make it more exact, is simply because there are many factors that could possibly delay them. I am happy to hear that the crew put you.at ease throughout the move. I will be sure to discuss your concerns with my team to make sure we can provide proper communication for future moves to come. Thank you again for choosing TWO MEN AND A TRUCK Denver!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Colette
Customer service was great. I called several times. The guys we had were SO friendly and accomidating. They took good care of our things and worked really hard. They hustled and it turned out to be a great deal. Definitely would use again and recommend!
Response
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<div>Colette, We strive for both customer service and the physical move for excellence. Your feedback assures we are doing so! Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Colette, We strive for both customer service and the physical move for excellence. Your feedback assures we are doing so! Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Lori
I plan to use Two Men and a Truck again. The team was very courteous, quick and careful.
Response
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<div>Lori, <br/>Thank you so much for the positive feedback! We are so happy that your move went so well, it's always great to hear about how courteous the crew was on the move. Thank you again for choosing TWO MEN AND A TRUCK Denver, and we hope to assist you in the near future!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Lori, <br/>Thank you so much for the positive feedback! We are so happy that your move went so well, it's always great to hear about how courteous the crew was on the move. Thank you again for choosing TWO MEN AND A TRUCK Denver, and we hope to assist you in the near future!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Tracy
TK, Kyle, and Chris did an excellent job throughout a lonnnnnggggg day of moving. They took special care with my piano and went out of there way to make amends for the company's lack of staffing on the day of my move. They completed a 4-Men-2Truck job, with 3-Men-and-1-Truck, in 1 day. Everything was handled professionally and TK kept me updated every step. I was very worried they wouldn't get it all done, but they did. I will be recommending 2 Men & A Truck to others.
Response
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<div>Tracy, we do apologize for the inconvenience in the beginning of the move. I am very happy to hear that the men were able to complete your move while still meeting your expectations. Thank you for your feedback it helps us avoid this situation in the future. Thank you for choosing Two Men And A Truck.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Tracy, we do apologize for the inconvenience in the beginning of the move. I am very happy to hear that the men were able to complete your move while still meeting your expectations. Thank you for your feedback it helps us avoid this situation in the future. Thank you for choosing Two Men And A Truck.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Karen
We had a great experience and in particular our two movers Daveo and Ezekiel were kind, efficient, professional, and just wonderful to be around!
Response
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<div>Karen, <br/>It's so great to hear that DaVeal and Ezequil did such an amazing job on your move! We always appreciate the positive feedback, and I look forward to sharing it with your crew. Thank you again for choosing TWO MEN AND A TRUCK Denver.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Karen, <br/>It's so great to hear that DaVeal and Ezequil did such an amazing job on your move! We always appreciate the positive feedback, and I look forward to sharing it with your crew. Thank you again for choosing TWO MEN AND A TRUCK Denver.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Kim
Many things in the wrong place, somethings not packed, garbage packed (that was in garbage bags)
Tv broken, please don’t sit in my home office chair and smoke. I do not smoke so that was not a good thing.
Tv broken, please don’t sit in my home office chair and smoke. I do not smoke so that was not a good thing.
Response
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<div>Kim, <br/>Thank you for your feedback on your move. I am very bothered by the fact that our crew member thought it was okay to smoke while near your furniture. We have a clear policy stating that they must be 10 feet away from the truck and all customer's belongings. that will not be tolerated, and we will make sure we address the issue with our staff. In regards to your TV being damaged, I will be sure to have Blake, our claims representative reach out to you so we can finalize the claims process. If you do not hear from him by the end of the day today, please reach out to me directly at 720-644-2733 so we can get this taken care of. Thanks again for choosing TWO MEN AND A TRUCK Denver.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Kim, <br/>Thank you for your feedback on your move. I am very bothered by the fact that our crew member thought it was okay to smoke while near your furniture. We have a clear policy stating that they must be 10 feet away from the truck and all customer's belongings. that will not be tolerated, and we will make sure we address the issue with our staff. In regards to your TV being damaged, I will be sure to have Blake, our claims representative reach out to you so we can finalize the claims process. If you do not hear from him by the end of the day today, please reach out to me directly at 720-644-2733 so we can get this taken care of. Thanks again for choosing TWO MEN AND A TRUCK Denver.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Patricia
Moises, Jean Luc, and Miguel were wonderful to work with. Next time I move, i will ask for them by name.
Response
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<div>Patricia, <br/>thank you so much for your positive feedback! I will be sure to pass along your message to Moises, Jean-Luc, and Miguel! We hope you have a wonderful rest of your week.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Patricia, <br/>thank you so much for your positive feedback! I will be sure to pass along your message to Moises, Jean-Luc, and Miguel! We hope you have a wonderful rest of your week.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Emily
The moving team that provided my service was absolutely wonderful! They worked hard and were extremely helpful. Not once did I feel stressed which was a relief!
Response
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<div>Emily, <br/>I am so happy to hear that your move team took such great care of you! We really appreciate your business and your amazing feedback on your move. Thanks again for choosing TWO MEN AND A TRUCK Denver.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Emily, <br/>I am so happy to hear that your move team took such great care of you! We really appreciate your business and your amazing feedback on your move. Thanks again for choosing TWO MEN AND A TRUCK Denver.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Joseph
I was particularly impressed with the attitude and care exhibited by the moving team.
Response
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<div>Joseph, <br/>It sounds like you had a wonderful experience with your move team! I want to personally thank you for choosing TWO MEN AND A TRUCK Denver, and for the feedback on your move.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Joseph, <br/>It sounds like you had a wonderful experience with your move team! I want to personally thank you for choosing TWO MEN AND A TRUCK Denver, and for the feedback on your move.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Sam
I was disappointed in the way they moved anything electrical. ALL cords were removed from everything electrical and left in a pile. It cost me time and money to connect up anything electrical.
Response
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<div>Sam, <br/>I am sorry to hear that you were not satisfied with the services that were provided. The crew should have definitely taken better care of your electronics and the cords that go along with them. I will be sure to address this situation with our staff immediately! If you have any further questions or concerns please call into our claims department for assistance. Again, I am sorry for the experience that you were provided with on your move, and I hope that we can assist you in the near future to make it up to you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Sam, <br/>I am sorry to hear that you were not satisfied with the services that were provided. The crew should have definitely taken better care of your electronics and the cords that go along with them. I will be sure to address this situation with our staff immediately! If you have any further questions or concerns please call into our claims department for assistance. Again, I am sorry for the experience that you were provided with on your move, and I hope that we can assist you in the near future to make it up to you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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