Reseñas

Thank you, Susan! We’re so glad to hear the crew made your move easy and enjoyable. Great communication and a positive attitude can make such a difference on moving day, and we’re happy our team delivered that for you. We’ll also share your kind words with our office staff—they’ll appreciate it too!

Thank you so much, Mitch! We’re glad the team took great care of you and made the move a positive experience. We really appreciate the recommendation and thank you for choosing us!

Carolyn, we are sorry that there were issues with your recent experience. We pride ourselves on exceeding customer expectations and we regret whenever we fall short. A member of our operations teams has attempted to contact you several times to further discuss a resolution with the tear in your mattress. Regarding the piano, we were unaware of any issues with the frame. Truthfully, we were unaware there was a piano to move as it was not mentioned in the inventory when you booked through our website. We will have our operations team ask more questions about the piano when they have the chance to speak with you.

Thank you, Tom! We’re glad to hear the team arrived on time, worked hard, and made the move go smoothly for you. We really appreciate the recommendation and your kind words!

Thank you so much, Michael! Moving can be stressful, so we’re really glad Melanie, Kameron, and Seth helped make the process easier for you from start to finish. We’ll be sure to share your kind words with all of them—they’ll truly appreciate it. Thanks again for trusting our team with your move!

Matthew, thank you for the great review! We're glad our movers worked efficiently and moved everything quickly and safely. We appreciate you choosing TWO MEN AND A TRUCK Birmingham!

Debra, knowing the team treated your belongings like their own is always our goal. We’re glad they arrived on time and made you feel comfortable with the care they took. Thank you for trusting us with your move!

Chuck, we apologize for any inconvenienced you experienced with your recent move. As we understand it, you were not present with the movers when the issues arose, so we want to clarify what took place. We were told there were a few large cabinets to move, among other items. You did provide rough measurements and did mention they were glass. The move was also scheduled with a late in the day time restriction due to your needs. When we arrived, we learned that the time restriction was even tighter and were told we only had x amount of time to load and had to be unloaded at the new location by a certain time as well. Due to the size and assumed fragility of the large cabinets and the tight time restrictions, we did provide a revised estimate to your representative onsite to ensure all could be done to meet all needs without increasing the risk of damage to the large glass cabinets. This was refused. We were told to unload what we had and you all would figure it out another way. When we reminded your representative that money would be owed for time spent thus far regardless so we could gladly take what we had loaded already to the new location, we were instructed to continue loading smaller items. This is what we did and what was charged for. The following day, you called to say that you had another company come and move the large cabinets (assumingly, without the tight time restriction we were held to) and you felt a discount was in line as you could have moved the smaller items yourself. Despite you paying for the time spent moving the smaller items, we did refund you so you did not pay more than your original estimate. Again, we are sorry that we were unable to move the cabinets as planned. To prevent similar issues in the future, we have instructed our sales team to request photos of large items in the future when there is a time restriction that requires us to come late in the day.