Reseñas
Linda
Did not arrive until after promised time. I was told that they would call on my cell phone before arrival and that did not happen. I was charged an additional charge and do not believe that was fair. Three men were sent to move a very small load, and one had a brace on his leg and couldn't do much. I assume that I had to pay for all 3 movers.
Response
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<div>Linda, thank you for taking the time to express your concerns with your recent move. We take customer concerns very seriously, and have gone back to review the details of your move to hopefully be able to address them in this response. Your move was scheduled with an ETA (estimated time of arrival) between 8:30 – 9:00AM. While our goal is to always arrive within that estimated window, there are some circumstances that occur from time to time that cause a bit of delay with our arrival. That being said, our GPS records indicate that our men arrived at 9:00AM, which is the later end of the ETA provided for your move. As far as the third man is concerned, you absolutely weren’t charged in any way for having him present. Since this move was a regulated weight/mileage move, you were simply charged based on the weight of the items being moved in regards to the mileage from Point A to Point B. According to our records, this recent move cost only about $10 more than the move we performed a little earlier this year that was very similar in nature. The biggest difference was that this most recent move actually took an hour and a half less time to complete than the one before. Again, thank you for bringing your concerns to our attention. If there is anything else that you would like to discuss regarding your recent experience, please don’t hesitate to reach out to us.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Linda, thank you for taking the time to express your concerns with your recent move. We take customer concerns very seriously, and have gone back to review the details of your move to hopefully be able to address them in this response. Your move was scheduled with an ETA (estimated time of arrival) between 8:30 – 9:00AM. While our goal is to always arrive within that estimated window, there are some circumstances that occur from time to time that cause a bit of delay with our arrival. That being said, our GPS records indicate that our men arrived at 9:00AM, which is the later end of the ETA provided for your move. As far as the third man is concerned, you absolutely weren’t charged in any way for having him present. Since this move was a regulated weight/mileage move, you were simply charged based on the weight of the items being moved in regards to the mileage from Point A to Point B. According to our records, this recent move cost only about $10 more than the move we performed a little earlier this year that was very similar in nature. The biggest difference was that this most recent move actually took an hour and a half less time to complete than the one before. Again, thank you for bringing your concerns to our attention. If there is anything else that you would like to discuss regarding your recent experience, please don’t hesitate to reach out to us.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Brenda
I had moved 6 times in the last two years. To say I was dreading this move is an understatement. My movers just did an awesome job. Hour after truck was loaded, I was sitting in my recliner in my new apartment. Price was reasonable and worth every penny. Very, very pleased.
Baley
The guys did a great job of loading my old apartment up quickly and taking off! Due to the long distance move it took them a little longer to get there than I thought it would but upon arrival the quickly unloaded everything! (Literally running down the halls of my new complex)
Lauren
The two guys who moved us couldn't have worked harder. They were kind, courteous, and quick. Very impressed by them.
Olin
They were without a doubt the best moving team I have ever used before. They were the best.
Lindsay
Setting up the move was very easy - the guys were on time - overall great experience!
Josh
Austin and Anthony were great. Got me moved into my new home in less than four hours!
Sheila
My moving team, Boston and Blake, immediately inspired my confidence. They were pleasant, understanding of my concerns, quick to understand the job, very careful with my furniture, and obviously experienced. I could not have asked for a better moving team.
Annette
Ian, Cam, and Kevin were so helpful. It was a very good experience for me.
Julian
Office staff was very helpful in finding movers for me and explaining services. Movers arrived early and were prompt and efficient. Worked hard from beginning to end. Will definitely be using your services again...
