Reseñas
Valencia
I have rated satisfaction as 'poor' because the two guys took more time than what was really required to move the small amount of items I had. I, on several occasions, have moved some of my items completely independent; whereas, these same items were being carried by the both of them, which wasn't necessary and prolonged the move process, which I feel they were doing purposefully.
Response
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<div>Valencia,<br/><br/>We are sorry to hear that you were not satisfied with your recent move experience. Our goal is to exceed customer expectations, and we have done a review of your move details to see if we can pinpoint what may have gone wrong that would have prevented us from exceeding yours. Our records indicate that your move actually took less time than the amount it was estimated to have taken. Our notes indicate that you did move some items on your own, so that may explain why we originally expected your move to take longer. Our notes also indicate that you did call and speak with a manager immediately following your move to discuss your concerns. Although his findings didn’t indicate that your move took longer than it should have or that you had been overcharged for those services, our notes indicate that he offered to take 30 minutes off of your bill as a courtesy to show that we understood your concerns. We believed that this gesture had satisfied you and had alleviated your concerns, but please feel free to contact our office at 205.970.2272 if you feel that something more should be done.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Valencia,<br/><br/>We are sorry to hear that you were not satisfied with your recent move experience. Our goal is to exceed customer expectations, and we have done a review of your move details to see if we can pinpoint what may have gone wrong that would have prevented us from exceeding yours. Our records indicate that your move actually took less time than the amount it was estimated to have taken. Our notes indicate that you did move some items on your own, so that may explain why we originally expected your move to take longer. Our notes also indicate that you did call and speak with a manager immediately following your move to discuss your concerns. Although his findings didn’t indicate that your move took longer than it should have or that you had been overcharged for those services, our notes indicate that he offered to take 30 minutes off of your bill as a courtesy to show that we understood your concerns. We believed that this gesture had satisfied you and had alleviated your concerns, but please feel free to contact our office at 205.970.2272 if you feel that something more should be done.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Debbie
Very pleasant and efficient in moving things around in our home.
Holly
The leader of the three movers (I believe his name was Johnathan) was excellent. He took great care with my furniture and his attitude was very positive. He made me feel like the job was not a burden to him despite the heat. His leadership with his two assistant movers was also clear and his demeanor was professional.
Richard
I needed help unloading a rental moving truck and the team at Two Men and a Truck came to my rescue! The office staff was very helpful and explained the process very well. Jeff and Harrison (the moving team) were fast and efficient in unloading the truck. The whole team delivered exactly what was promised and there were no surprises!
Dena
I needed furniture gently put back on my newly refinished floors. They did an excellent job.
Pat
Two Men and a Truck offered the best price for my job. They did an excellent job. My job was very very small, I wish there could have been a break in the price.
Susan
Austin and Jeremy were amazing! They hauled everything we own down one flight of stairs and up another on the hottest day of August in Alabama. They didn't even lose their cool when my desk wouldn't fit through the door of my new office--they took it apart and took it in without even blinking! Every time I move with Two Men and a Truck I'm more and more impressed. Keep up the great work!
Lisa
Attitude and services were amazing! Great staff to work with!
Bob
Was very happy with the service, the only thing I would say is they need a hand truck to move more than one box at a time. Thank you for being there fore use.
Chris
We had a problem with billing and time management; however, the office staff handled it like a boss!! We will be using Two Men again.
