Junto con nuestra misión de Moving People Forward® (hacer que las personas avancen) hacia las nuevas etapas que se les presentan en la vida, nos sentimos orgullos de tener un porcentaje de recomendación del 96%. Lo que significa que la mayoría de nuestros clientes nos recomienda a amigos y familiares para sus futuras mudanzas. Conoce lo que nuestros clientes opinan sobre su experiencia al utilizar TWO MEN AND A TRUCK® para sus mudanzas.
Lamentablemente, dado que nuestros clientes han enviado sus opiniones en Inglés y se muestran en su forma original, no es posible visualizarlas en Español.
Maria
boxes and tape fell apart & didn't hold or protect items. Movers except for lead had no clue about how to do anything - constant questions. Boxes not unloaded to the room marked on the box. Baby grand piano was not put together appropriately and fell. I'm still waiting to hear back on damage claim, meanwhile the piano is sitting precariously on 2 legs.
Response
Maria- We apologize for any inconvenience caused during your move and for any misunderstandings that occurred. Our team has addressed the issue with the piano and made necessary adjustments. We sincerely hope this resolves the matter to your satisfaction. If you have any further questions or concerns, please don't hesitate to contact us directly at 256-885-2515. Your satisfaction is important to us, and we appreciate your understanding.
Debbie
I used these guys twice and it was an "odd" kind of move since I was moving across the street and the truck wasn't needed. The guys did well with following instructions of what went into the Storage pod and what went into the Rec Barn and then eventually, what went into the new house connected to Rec barn. They were careful in not damaging any walls or items and wrapped up stuff nicely.
Response
Thank you, Debbie! We appreciate your feedback and will be sure to pass this along to our team!
Catherine
Our crew, Tyler, Mason, and Mike did an AWESOME job! We are very pleased with the polite young men that helped with our move. They worked without complaining, made polite conversation, and were exceptionally careful with our belongings. We would GLADLY hire Two Men and a Truck in the future!
Zavette
The movers were great! Very respectful and accommodating.
Marie
Very professional, efficient and courteous.
Amanda
The moving guys were fantastic. Professional, took care and made quick work of my project. Highly recommend.
Brandy
Two Men and a Truck helped me out when I was in dire need of help on short notice. They were cheerful, friendly, and able to complete their work without me being present. I am very grateful for their help and their ability to come in and take charge when I was overwhelmed and needed to be working instead of packing/moving. They truly relieved a ton of stress and that's exactly what I needed!
Ryan
I rented two 26' trucks, but only received one plus a small truck. Not all my items fit, even though my itemized list was updated by the office group. They took all my boxes off the list without my knowledge, even after adding more trucks. They broke my brand new entry to my new construction and have yet to hear from the office.
Response
Hi Ryan,
We’re truly sorry to hear about your experience and appreciate you bringing these concerns to our attention. This is not the level of service we aim to provide. We understand how frustrating it must have been to deal with truck issues, missing items on your list, and damage to your new home.
We take all feedback seriously and want to make this right. Our team will be reviewing your move in detail and following up with you directly to address each of these concerns. Thank you again for your honest feedback, it helps us improve.
We’re truly sorry to hear about your experience and appreciate you bringing these concerns to our attention. This is not the level of service we aim to provide. We understand how frustrating it must have been to deal with truck issues, missing items on your list, and damage to your new home.
We take all feedback seriously and want to make this right. Our team will be reviewing your move in detail and following up with you directly to address each of these concerns. Thank you again for your honest feedback, it helps us improve.
Laura
We had a really great experience. The virtual walk through with our estimator provided peace of mind concerning load time and cost, and what needed to be boxed and what didn’t. The office staff was always friendly and responsive - from our initial outreach through to scheduling details. The movers were friendly, respectful of our home, and delivered as promised.
James
The 3 team members that moved us, were stellar example of professionalism, customer service and delivery of value. They all worked efficiently, maintained the highest level of professionalism while working a 12hr+ day and took extreme care of our personal property. We would highly recommend this team and your company's service to anyone
