Reseñas
Lauryn
Dominique, Miguel, and Caleb were FANTASTIC. Not only were they punctual & professional, but they were personable. Moving can be stressful they put my grandmother & myself at ease with the way they handled our belongings/sentimental pieces. Big shout out to this moving team! I'll be using your services again in a few months to officially relocate my grandmother back to our hometown thank you all!
Response
Lauryn, thank your for your great review, we really appreciate you taking the time to let us know how we are doing. We will definitely let our crew know how they did. We understand how stressful moving can be and we are so happy to be able to take some of that stress away. If there is anything we can do for you in the future, please feel free to call on us.
Beverly
The moving team was earlier than expected and called to make sure it was alright with me before arriving. They were fast and efficient in removing and carefully packaged my items. I would recommend their services and if needed would contact them again.
Response
Beverly, thank you for your review. We truly appreciate you taking time out of your day to let us know how well our team did on your move. We will be sure to let the crew know how well they did. Thank you in advance for any recommendations you give and please do not hesitate to contact us should you need our services again.
Ben
They were very professional and kind. Would not even accept water I offered them.
Regards
Ben
Regards
Ben
Response
Ben, thank you for your review. We appreciate you taking time out of your day to let us know how our crew did on your recent move. We will definitely let them know. It was our pleasure to assist you with your move and if there is anything we can do for you in the future please feel free to call on us.
Roland
Team left a very important piece of property in the hallway of the Public Storage. One week later, I had a friend go back to get a piece of furniture I left for him in the storage unit. He did not find my missing piece of property in the unit but in the hallway. If I had not left a piece of furniture in the unit for my friend, I would have never seen my important piece of property again.
Response
Roland, we are sorry that you feel that your move did not go the way you expected it to. We take customer concerns extremely important, however in this case we need to clear a few of the facts. You stated that our movers left your important piece of property in the hall upon their departure. We have no idea what this was as there is no description of this item.
We understand that you were not present at the move and your brother was acting on your behalf, so we feel that there may have been a breakdown in comm. At the storage facility our movers were actually locked out at the end of the move and could not gain access to get back to your storage unit. Your brother was present there, and actually let the team back in to complete the paperwork. Your brother was the last person that had access to your storage unit and he locked your storage unit. If this was left outside the storage unit, then your brother should have taken notice of it and mentioned it to our team, however, he did not.
We are concerned about this issue but feel that the movers were not responsible for an unknown item left outside your unit, especially when we were not the last personnel to have access to the hall, unit and locks. As you have your item and you have submitted a reply card, we appreciate you bringing this to our attention so we could investigate.
We understand that you were not present at the move and your brother was acting on your behalf, so we feel that there may have been a breakdown in comm. At the storage facility our movers were actually locked out at the end of the move and could not gain access to get back to your storage unit. Your brother was present there, and actually let the team back in to complete the paperwork. Your brother was the last person that had access to your storage unit and he locked your storage unit. If this was left outside the storage unit, then your brother should have taken notice of it and mentioned it to our team, however, he did not.
We are concerned about this issue but feel that the movers were not responsible for an unknown item left outside your unit, especially when we were not the last personnel to have access to the hall, unit and locks. As you have your item and you have submitted a reply card, we appreciate you bringing this to our attention so we could investigate.
Stacy
From the get go working with Two Men and a Truck was effortless. I felt well taken care of. Henry and Shawn were amazing from start to finish! They took special care of our items and their demeanor made the stress of moving to another state melt away! They deserve all the kudos and more.
Response
Thank you Stacy for you review and thank you for choosing TWO MEN AND A TRUCK! We truly appreciate our customers and we are so pleased to hear how well your move was. We will definitely let the crew know how well they did for you. If there is anything we can do for you in the future, please feel free to call on us.
Teresa
Alfonso, Jesus and Jaden were professional, friendly and efficient. Wonderful job. Mike in the office kept me up to date on my move. Thank you. I will use your service again.
Response
Teresa, thank you for your great review! We are so happy to hear what a wonderful job our crew did for you. We will definitely let the crew know! We appreciate you taking time out of your day to let us know how we are doing. If there is anything we can do for you in the future please feel free to call on us.
Shanita
Excellent on time service. Took great care of items
Response
We are so pleased to hear how well our crew did. We will definitely let the crew know what a great job they did for you. It was our pleasure to assist with your move; if there is anything we can do for you in the future, please feel free to call on us.
William
As we have spoken, I am disappointed that a 6-8 hour move, turned into a 12-hour move. This was not because we had more items to move but a lack of knowledge of loading the truck and downloading to a storage facility. The team worked, but I believe much of the issues were not understanding how to handle furniture and boxes when loading. Having to make two trips was because of loading.
Response
We are sorry to hear that your move experience didn't quite go as you had planned. All of our crew members must complete a training program prior to going out on a truck. This is to ensure that they handle your items with the upmost care. We continue to train our crew members throughout their employment with us, to ensure you get the best serve possible. We know it can be frustrating when a move does not go as planned and we want to be sure we are doing everything in our power to address any concerns from our customers. We understand you have spoken with the owner and a member of our Operations Team, who have been looking into your move experience and will be contacting you with their finding. We truly appreciate your business and hope that you will consider us for any future moves you may have.
Jo Nell
Tom, Javon and Zarvea were very professional and polite. I enjoyed working with them.
Response
Jo Nell, thank your kind review, we really appreciate your time. It is always great to hear from our customers and how well our crews are doing. If there is anything we can do for you in the future, please feel free to call on us.
Ben
Online process was fairly simple, but signing the same document multiple times can be improved upon. I was of the belief that everything was completed and was then informed days later I needed to sign the same documents online again.
As for the moving team, they were punctual, listened to instruction well and were very professional. I would 100% use this service again in the future.
As for the moving team, they were punctual, listened to instruction well and were very professional. I would 100% use this service again in the future.
Response
Ben, thank you for your review, we appreciate your time. We will look into the concerns you had with the signatures, as it is our intention to make the process as easy as possible for our customers. We are always happy to hear how well our crews are doing and will be happy to tell them how well they did for you. If there is anything else we can do for you in the future, please feel free to call on us.
