Reseñas
Edita
The office staff was quite helpful in coordinating the movers with the requested time provided. However, the moving staff of 2 was an hour late which caused delay in the overall move process. Although 2 additional support staff arrived after 4pm, the move of furniture (from one floor to another part of the building) remained unfinished. The move of furniture and heavy boxes were not completed till after 8:30pm; the official start time after the walk-through was closer to 3:30pm. Because proper tools were not brought to the move site, one final desk could not be taken apart and moved till the following morning (only after my Director called to complain); thus, delaying our IT reconnection. Directors and Managers were not too happy with the overall process.
Response
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<div>We are very sorry to hear about your bad experience, Edita. <br/><br/>A small (based on the information provided over the phone) move scheduled that was supposed to be completed an hour before your start time. Unfortunately the previous customer had more to move than they thought, causing the delay on your move. We are sorry we did not have the special star-bit to disassemble the desk but were happy to come the next day and move it at no charge. <br/><br/>We hope you give us another chance in the future. Thank you for the feedback and we will work to make sure this does not happen in the future!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We are very sorry to hear about your bad experience, Edita. <br/><br/>A small (based on the information provided over the phone) move scheduled that was supposed to be completed an hour before your start time. Unfortunately the previous customer had more to move than they thought, causing the delay on your move. We are sorry we did not have the special star-bit to disassemble the desk but were happy to come the next day and move it at no charge. <br/><br/>We hope you give us another chance in the future. Thank you for the feedback and we will work to make sure this does not happen in the future!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Lorraine
This has been my second time using Two Men and a Truck, and I have been delighted with the efficiency and service both times. The first time was a local move, from one apartment to the other in Corpus Christi. The second time was a move from Corpus to San Antonio. Each time, I was very happy with how organized and courteous the workers were. Five stars!
Sam
I was totally pleased with all phases of arranging for the move and the actual move itself. I will use Two Men And A Truck the next time I need moving services.
Sam
Sam
Penny
I was very please with the men that moved my belongings to the Pod in my driveway . They were curtious and professional . I was impressed that they took such care wrapping my furniture in plastic to protect it.
Will definitely recommend your company
Penny
Will definitely recommend your company
Penny
Cody
Moved by Kevin and Jesse. Kevin did a great job, but Jessie did not. Jessie forgot the tool kit, so asked to borrow mine (already packed up), he was weak, and was smoking on the Job. I had to help lift 2 couches with Kevin. I was still billed for 2+ hours even though we had to wait for tools, and I had to move myself out.
Response
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<div>Sorry to see you had a bad experience, Cody. Two 15 minute breaks were logged on the sales order so it looks as though you were not charged, however, our customers helping a mover because the driver could not adequately handle the job should NEVER happen and we sincerely apologize. We have handled the situation internally to ensure something like this does not happen again in the future.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<!--[if ReviewResponse]><![endif]-->
<div>Sorry to see you had a bad experience, Cody. Two 15 minute breaks were logged on the sales order so it looks as though you were not charged, however, our customers helping a mover because the driver could not adequately handle the job should NEVER happen and we sincerely apologize. We have handled the situation internally to ensure something like this does not happen again in the future.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Thomas
Great job moving. Movers were professional and courteous. Will definitely recommend and hire again.
Rosie
The beginning of my search for a moving company was not a good experience with another company. Called Two man and a Truck and right away I knew this was the company I was going to use. Person that answer the phone was very professional and has a laugh that is contagious. I was given all the information I needed and all questions were answered. Movers were on time, loaded carefully and even when we reached moving destination and had a problem there, they waited patiently and finished their job after problem was solved with apartment complex., I will definitely used them again and have saved their number on my contact list. Thank you for making this move easy and not having any problems more than what we had with the apartment complex.
Jose
The men were here to do a job and they did it quickly and efficiently.
Margaret
Two men were courteous, efficient and and kept working and not wasting any time. Put things exactly where I asked them too !
Jill
Joe and Vryston were incredible. Very thorough and professional.
