Reseñas
Bruce
Movers showed up promptly (actually a little ahead of time which was nice!) and did a good job of moving furniture. They took good care of everything and had a very good attitude. I would definitely use Two Men and a Truck again.
Response
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<div>Thank you, Bruce. We strive to exceed our customers’ expectations at TWO MEN AND A TRUCK®. Happy customers like YOU are why we have a 96% referral rate! We will let the movers know what a wonderful job they did moving your belongings at today's team meeting.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you, Bruce. We strive to exceed our customers’ expectations at TWO MEN AND A TRUCK®. Happy customers like YOU are why we have a 96% referral rate! We will let the movers know what a wonderful job they did moving your belongings at today's team meeting.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Naomi
I was very happy with my experience with Two Men and A Truck. Lawrence and his team of movers were great and handled my belongings with great care. They were quick and efficient at loading and unloading. They even made sure to take special precautions for moving my baby grand piano. Overall, their service was exceptional and all of the movers acted professional and knowledgeable on moving items from an entire house.
Response
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<div>Hello Naomi, baby grand piano moves are one of our TWO MEN AND A TRUCK® specialties when it comes to professional moving! Thanks for leaving a review about how accommodating our movers were to arrange your furniture at your house! We have a great team of movers and drivers here in Knoxville. I'm sure they appreciated your praise at our team meeting.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hello Naomi, baby grand piano moves are one of our TWO MEN AND A TRUCK® specialties when it comes to professional moving! Thanks for leaving a review about how accommodating our movers were to arrange your furniture at your house! We have a great team of movers and drivers here in Knoxville. I'm sure they appreciated your praise at our team meeting.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Laura
The younger man (AC) was perfect, he worked quickly and efficiently and was careful with my belongings. The older man (Jerry) was so scary that I called a friend to stay with me during the move. At one point he even refused to take my bed because it was made in Vietnam (this was apparently some kind of joke). He smelled bad, he was unkempt, he used foul language, be made racist comments, and at one point he said, "it doesn't matter what she wants, the furniture is going where I say" in reference to my bedroom furniture. I did not feel comfortable with this man in my home. Also, a duffel bag containing almost all of my clothing disappeared...when asked about it, he apparently said it had been left at the bottom of the stairs (which is on a busy sidewalk in downtown knoxville).
Cindy
The movers were excellent. They were friendly, patient and very nice. I would ask for them if I had to move again. Super professional.
Response
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<div>Hello Cindy, thank you for your review. I am glad our movers represented what a wonderful professional moving service TWO MEN AND A TRUCK® is. Our movers are always very courteous and hard working!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hello Cindy, thank you for your review. I am glad our movers represented what a wonderful professional moving service TWO MEN AND A TRUCK® is. Our movers are always very courteous and hard working!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jessica
Taylor, LJ, and Chris took good care of us during a stressful time. They had good humor, and I loved their teamwork and support with each other!!!
Response
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<div>Jessica, thank you so much for leaving a great review! We gave your comments to our movers Taylor, LJ, and Chris at our team meeting today. I'm sure our movers really appreciated the personal recommendation and the movers enjoyed those compliments about how well they packed your belongings during a stressful time.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Jessica, thank you so much for leaving a great review! We gave your comments to our movers Taylor, LJ, and Chris at our team meeting today. I'm sure our movers really appreciated the personal recommendation and the movers enjoyed those compliments about how well they packed your belongings during a stressful time.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Bryan
The two guys who moved me were professional and very good at their job. Thanks.
Response
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<div>Hi Bryan, we're happy to hear what a wonderful job did moving your furniture and what a stress-free moving experience it was for you. Our team strives to exceed expectations in value and satisfaction.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Bryan, we're happy to hear what a wonderful job did moving your furniture and what a stress-free moving experience it was for you. Our team strives to exceed expectations in value and satisfaction.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Ethel
Movers not to friendly. Told me they lost screws when in fact bed frame had been broken.
Robyn
They took A LOT longer that they should have. My husband and I could have moved the few things faster.
Response
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<div>Hello Robyn! In looking through our records it appears our customer service representative estimated your move to take 2-4 hours. Your job closed out at 2.75 hours, which was at the lower end of the estimate. We pride ourselves on having accurate estimates - and always strive to provide you with exceptional moving services. You were moving from a three-story, 2 bedrooms, and 1800sq ft home with two separate unload stops. The pieces that the movers were moving were also larger inventory pieces including your piano, king bed, treadmill, etc. We are sorry for your frustration and would love to talk with you about your move and evaluate what could have happened to make your bill higher than expected. Please give us a call at (865) 330-0003 to discuss. We look forward to speaking with you; have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<!--[if ReviewResponse]><![endif]-->
<div>Hello Robyn! In looking through our records it appears our customer service representative estimated your move to take 2-4 hours. Your job closed out at 2.75 hours, which was at the lower end of the estimate. We pride ourselves on having accurate estimates - and always strive to provide you with exceptional moving services. You were moving from a three-story, 2 bedrooms, and 1800sq ft home with two separate unload stops. The pieces that the movers were moving were also larger inventory pieces including your piano, king bed, treadmill, etc. We are sorry for your frustration and would love to talk with you about your move and evaluate what could have happened to make your bill higher than expected. Please give us a call at (865) 330-0003 to discuss. We look forward to speaking with you; have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Leigh
We loved the guys that moved us! They were personable, funny, and hard workers. It was well worth the money!
Response
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<div>Hello Leigh, thank you for your review. I am glad our movers represented what a wonderful professional moving service TWO MEN AND A TRUCK® is. Rain or shine, these men are always up to the task! Our movers are always very courteous and hard working.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hello Leigh, thank you for your review. I am glad our movers represented what a wonderful professional moving service TWO MEN AND A TRUCK® is. Rain or shine, these men are always up to the task! Our movers are always very courteous and hard working.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Ashley
Had several pieces damaged. Was told that the franchise owner would be calling. They have not.
1. Mover tried to stand my TV stand up on its side... broke the leg off.
2. Mover dropped a box of glass off the end of the truck. Broke Pyrex.
3. Moving truck gashed into the concrete on driveway exposing large hole at the expansion joint.
4. Dining room chairs/ table were not wrapped for storage.
1. Mover tried to stand my TV stand up on its side... broke the leg off.
2. Mover dropped a box of glass off the end of the truck. Broke Pyrex.
3. Moving truck gashed into the concrete on driveway exposing large hole at the expansion joint.
4. Dining room chairs/ table were not wrapped for storage.
