Reseñas
Melanie
One of the young men was very personable and friendly; the other was more quiet, which was fine. He seemed to be in a rush and took on more than he should when moving a few of my my family's cherished pieces. I would have liked to see more time, caution and care used when loading/unloading these pieces. We have used y'all before and never had any concerns. Young men need to be trained and expected to respect thsee things, while working steadily.
Response
<div class="bv-review-response-container">
<div>Melanie,<br/>Thank you for the feedback. All of our movers are professionally trained, background checked and drug tested. They are trained to move all of your items with the most care and in the safest way. If you have any more questions or concerns please reach out to our management team at 615.595.5929.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Melanie,<br/>Thank you for the feedback. All of our movers are professionally trained, background checked and drug tested. They are trained to move all of your items with the most care and in the safest way. If you have any more questions or concerns please reach out to our management team at 615.595.5929.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Bud
Great experience, the moving team did a great job even though they were not the scheduled crew for my move (They had to work late to support my move as I was told the original crew was delayed due to customer issues). Many thanks to them, they did a great job!!
Response
<div class="bv-review-response-container">
<div>Bud, <br/>Thanks for being so patient and understanding with our teams! We try to do everything we can to fix our mistakes and our teams work hard to keep our customers happy! We appreciate your feedback.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Bud, <br/>Thanks for being so patient and understanding with our teams! We try to do everything we can to fix our mistakes and our teams work hard to keep our customers happy! We appreciate your feedback.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Richard
A little disappointed but could understand the lateness given the number of employees that called out on our moving date. Glad you were able to at least arrive on the moving date. We had one desk that was difficult to move and almost didn't fit but before reaching the areas that were hard to navigate, there was already a deep gouge the movers had created in a recently purchased desk. The other marks from difficulty bringing to the new facility I could understand and I even expected the other marks the remaining furniture received but the first deep gouge could have been avoided with proper care taken. Would I recommend and/or use again? Not certain, my other moves using your services have gone really well so I would probably give you the benefit of the doubt and use you again.
Mikala
We hired Two Men and a Truck for our recent move/overnight storage and delivery to our new home. Ricco and Chris did a phenomenal job for us! They were thorough, neat, courteous, careful and quick! They took great pride in their job and were very professional! We hoped they would also be delivering to our new house! We were blessed to have them on the job the next day as well as Kelsey! She was excellent as well! Engaging, neat, carefull, diligent, and every bit as proficient as her male comovers and very professional also! Every item arrived safe and sound! I will most definitely recommend Two Men and a truck to anyone needing a moving service!! 5 stars Y’all!!!
Response
<div class="bv-review-response-container">
<div>Mikala, <br/>Thank you so much for this 5-star review! We really appreciate you taking the time to review our services and your moving crew. Our movers work hard to make sure your move is stress-free and damage free. We hope to hear from you again if ever needed!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Mikala, <br/>Thank you so much for this 5-star review! We really appreciate you taking the time to review our services and your moving crew. Our movers work hard to make sure your move is stress-free and damage free. We hope to hear from you again if ever needed!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Keith
The two gentlemen that moved us were simply outstanding. They were pleasant, courteous, efficient, and professional. I would definitely recommend your services to my friends and family. Thanks for making our move less stressful!
Response
<div class="bv-review-response-container">
<div>Keith,<br/>We strive to provide the best customer service in the moving world, and are so happy you will be recommending our services! We hope to hear from you again!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Keith,<br/>We strive to provide the best customer service in the moving world, and are so happy you will be recommending our services! We hope to hear from you again!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
John
Asked to have them arrive at 8:30, arrived at 9:30.
Response
<div class="bv-review-response-container">
<div>John,<br/>We apologize for your frustration but we do tell all of customers that we can't guarantee an arrival time and is why we give an 2-3 hour arrival window on move day. Again we are sorry for any inconvenience this may have caused you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>John,<br/>We apologize for your frustration but we do tell all of customers that we can't guarantee an arrival time and is why we give an 2-3 hour arrival window on move day. Again we are sorry for any inconvenience this may have caused you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Richard
The two guys were tired and still did a great job! They were quick and careful! Thanks!
Response
<div class="bv-review-response-container">
<div>Richard, thank you for this awesome review!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Richard, thank you for this awesome review!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Terry
Devin and his crew were great. They took great care moving every item. The loading and loading was done very efficiently with no time wasted. Not a single item was damaged in the slightest. I highly recommend this service.
Bobby
The movers did t have enough experience to move the heavy items that we had told you were to be moved and we had to leave one item on the first floor because they said they wouldn’t be able to move it without damaging our house, item and just about anything thing else.
Response
<div class="bv-review-response-container">
<div>Bobby, Thank you for bringing this to our attention. This is the first we've heard about your frustration and have notified our management team. Please call our office at 615.595.5929 and ask for a manager to discuss this further!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Bobby, Thank you for bringing this to our attention. This is the first we've heard about your frustration and have notified our management team. Please call our office at 615.595.5929 and ask for a manager to discuss this further!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Deric
I would have preferred being able to get a quote ahead of time and known exactly the price. I hate paying movers by the hour because you are paying more to be slower. There is a balance in being careful and wrapping furniture properly and being slow to milk to clock. Overall the guys were great to deal with, clean, respectful, hardworking etc. I just prefer to pay for production versus by the hour.
Response
<div class="bv-review-response-container">
<div>Deric,<br/>All of our customers are given an estimated quote before hand. As you know, we charge by the hour and that's for variety of reasons. We are sincerely sorry if your move exceeded the estimate and understand your frustration. Please call our office at 615.595.5929 so we can discuss what factors led to your increased final bill.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Deric,<br/>All of our customers are given an estimated quote before hand. As you know, we charge by the hour and that's for variety of reasons. We are sincerely sorry if your move exceeded the estimate and understand your frustration. Please call our office at 615.595.5929 so we can discuss what factors led to your increased final bill.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
