Reseñas

Est move 2 hr took 4 he new 2 employee with trainer after awhile call in more help ended up with scratched furniture set my washer on new carpet and when moved had very wet spot hooked up washer and didn't put those in correctly and flooded wash room and went soak new carpet had to have someone come in and raise carpet and tear out padding dry everything and then replace padding and reset carpet very expensive to do this. Oh and the one who said washer was ready to go was trainer. The guy backing truck was so new he had to try 3 times to where trainer wanted finally trainer backed it up (one of guys was his first day the other had had been month both were asking questions through move) ran out of blankets and had to go get more. When called office no response still have not found 1 box

They were 6 HOURS LATE arriving the day of our move b/c the scheduler put us on for the wrong day, even though the papers say the correct day. 8:30-9:30 arrival time really meant 2pm. They just dumped drawers into boxes (literally just threw open olive oil, vinegar & sugar containers into boxes so that everything in the box was covered in a sticky mess), broke dishes & cups, damaged three pieces of furniture. I was instructed by the movers that I needed to give them a cash tip. When I told them I didn't have cash, they told me to get my checkbook. I can't find our silverware, my grandmother's china, or my stand mixer. Many of the boxes were unlabeled. Messages to quality control go answered. We were told 2x we would get a partial refund for the mix up & now they are refusing the refund.

I called with urgent need of your services, I was told they would be there by 2pm when I received the call that they would be there after they had lunch it was going to be 4 pm. Our home was flooded in Sand Springs May 22nd 2019 . Had they showed up as requested we might not have lost the belongings we did. I am very unahppy with your service.

Had issues with move out crew on timelines. Office manager reduced fee for inconvenience with move in crew. Also the move our crew damaged bed frame and an antique dining hutch. The crew that moved in write up damage report and said we would be contacted within 48 hours for repairs. This has been over week and 1/2 and no one has contacted us. I have left messages regarding this twice with no return call. Would like to have taken care as soon as possible. That’s

The movers damaged an antique desk. When damaging the desk they also damaged the stairwell handrail & severely scratched gouged and scuffed three wall causing extensive paint & sheet rock damage.
They caused major scratches and scuff’s on our hand scraped oak floor. Both the floor and the walls were in new like condition before. they moved a large tool chest and managed to dump it over on its side and back in the driveway denting & scratching it and causing drawers to be jammed shut. The movers complained about us filing Multiple damage report saying “it’s just a tool box” & the only real damage is the walls & floor. The movers left the house & neither we nor company Knew where they were for hrs. What should’ve taken 3 hrs took 9. After all this our calls to fix this are being dodged

Everything was excellent except we have an important box missing. They are trying to find it.

Nice guys Did good job
A table granite top top was broken but they said they will replace and left behind a bed skirt and book in one bedroom but we retrieved the items
Did hit door frame in one bedroom and had to be fixed Know items are heavy and easy to mar woodwork just FYI on hitting walls and frames ...
Would recommend you all again Very timely and hard working

The movers were scheduled for my move between 12-2p. They arrived at 1630. I called looking for them because I did not receive further follow up from them that they were running more than two hours late. A piece of furniture was damaged beyond repair. The doorframe on a brand new house (that I had not lived in one day) sustained significant damage which requires repair. The movers did not bother to tell me about the damage. I noticed it later that day when I tried to put the piece of furniture back together. I spoke to the quality department the following business day. I sent pictures as requested. It has been two weeks now, and I have not received a status update or a return call to messages left as of today.

I was happy about everything except they lost the screws that go to my mirror on the dresser now i dont have a mirror for my dresser its standing in the corner of room

I had a lot of minor damage to furniture. Care was not taken when moving. I had a piano to move and it was heavily gouged. They didn’t use a piano dolly to move it which would have avoided the damage.