Reseñas
Paul
Courteous and gracious office setup. Personal and caring. On time pre arrival call. Huge effort to care for my personal property and for the physical spaces which we were leaving and moving into. Kind and industrious work team. Could not have asked for more .
Response
Thank you, Paul! I know it's been a while since you left this review but I figured I'd catch up with you anyway. We hope you'll give us a call again for any moving, packing, storage, or junk removal needs. -Andy
Leigh
Our ENTIRE experience was amazing! Our moving team was the best!!!! They were professional, courteous and went out of their way to make us feel comfortable. We would recommend to anyone!!
Leigh
Leigh
Response
Thank you, Leigh! I know it's been a while since you left this review but I figured I'd catch up with you anyway. We hope you'll give us a call again for any moving, packing, storage, or junk removal needs. -Andy
Christen
The movers were very nice and took excellent care of our property. The disappointing part was how slowly they did everything. There was typically 10-15 minutes of gap time between every piece moved. We only had them move only the big pieces from a house that was under 2000 square feet and it still took them over 15 hours (the new house is about 8 minutes from the old one). When I did the inventory online I actually overestimated just in case there were a few boxes to move (which we did not have them do) and that estimate was between 8-9 hours. We have used your company before and never had this experience. Our moving costs have about doubled and that was with us moving everything except for bigger pieces of furniture, it was a very disappointing and costly experience.
Response
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<div>Christen,<br/>Thank you for choosing Two Men and a Truck Warren Clermont. We apologize for the lack of time management demonstrated on your move. After speaking to you and the crew on your job, we realized we did not perform to the best of our abilities. We have agreed to a refund and hope we will have the opportunity to move you again. If you have any further questions or concerns, please email at us info0476@twomen.com or call us at 513-459-8080.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Christen,<br/>Thank you for choosing Two Men and a Truck Warren Clermont. We apologize for the lack of time management demonstrated on your move. After speaking to you and the crew on your job, we realized we did not perform to the best of our abilities. We have agreed to a refund and hope we will have the opportunity to move you again. If you have any further questions or concerns, please email at us info0476@twomen.com or call us at 513-459-8080.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Lydia
Eugene and Kyle went above and beyond with their care for my property! Everything was moved quickly and professionally!
Response
Thank you, Lydia! I know it's been a while since you left this review but I figured I'd catch up with you anyway. We hope you'll give us a call again for any moving, packing, storage, or junk removal needs. -Andy
Steve
Arrived on time, we’re energetic, positive and even joked a bit with me which is great, especially Mike and Cole
Response
Thank you, Steve! I know it's been a while since you left this review but I figured I'd catch up with you anyway. We hope you'll give us a call again for any moving, packing, storage, or junk removal needs. -Andy
Meridy
We had a very bad experience with our moving team.
1. They took more than 40 min to go over paper work
2. They complained and moaned the whole time for a relatively easy move
3. We had to leave behind items and go back ourselves later because they were complaining so much
4. They didn’t have tools to take bed apart (which we were told they would) and ended up having to put back together ourselves because they were unable to
5. Were extremely slow and didn’t seem to care that we were paying by the hour, this was especially clear when they sat in the truck for 20 min before driving to the new location.
5. Only one of the “men” moved items (we had one woman who literally didn’t move anything)
Overall, the office staff was great but the moving team was terrible and I wouldn’t use again
1. They took more than 40 min to go over paper work
2. They complained and moaned the whole time for a relatively easy move
3. We had to leave behind items and go back ourselves later because they were complaining so much
4. They didn’t have tools to take bed apart (which we were told they would) and ended up having to put back together ourselves because they were unable to
5. Were extremely slow and didn’t seem to care that we were paying by the hour, this was especially clear when they sat in the truck for 20 min before driving to the new location.
5. Only one of the “men” moved items (we had one woman who literally didn’t move anything)
Overall, the office staff was great but the moving team was terrible and I wouldn’t use again
Response
<div class="bv-review-response-container">
<div>Meridy, Our main objective with every move is to make sure that our customer is satisfied and that the move is a pleasant experience for them. We are incredibly disappointed to hear that we missed the target in this instance.One of our Management Team will reach out to you today. If you have any other concerns, please do not hesitate to contact us at 513-459-8080 or info0476@twomen.com.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<!--[if ReviewResponse]><![endif]-->
<div>Meridy, Our main objective with every move is to make sure that our customer is satisfied and that the move is a pleasant experience for them. We are incredibly disappointed to hear that we missed the target in this instance.One of our Management Team will reach out to you today. If you have any other concerns, please do not hesitate to contact us at 513-459-8080 or info0476@twomen.com.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Eric
The moving crew did excellent. Cody really mad a typically stressful situation (moving) pleasant. He did great job of explaining everything and constantly keeping me updated throughout the day.
Response
Thank you, Eric! I know it's been a while since you left this review but I figured I'd catch up with you anyway. We hope you'll give us a call again for any moving, packing, storage, or junk removal needs. -Andy
Christina
Evan and Zach had some of the most challenging weather conditions possible for Ohio on moving day. As if the -20 degree windchill factors weren't bad enough, we had snow and challenging road conditions. They had two pickup locations prior to the drop off point. Everything was in boxes and for the most part easy to load and unload. Overall, I am happy with the service. But I asked several times when talking with office staff about assembly and was told they would do assembly. That needs to be more clearly defined. I could tell the two young men were not prepared to help with assembly of items when asked. They didn't even have a box cutter to open boxes. This was my first time using a moving company and would certainly use them again, but will more clearly define my needs the next time.
Response
Thank you, Christina! I know it's been a while since you left this review but I figured I'd catch up with you anyway. We hope you'll give us a call again for any moving, packing, storage, or junk removal needs. We'll be sure to make note of your specific requests. -Andy
Linda
It was below zero on my moving day. The movers arrived on time with a good attitude and got to work. They were efficient, professional, and friendly.
Response
Thank you, Linda! I know it's been a while since you left this review but I figured I'd catch up with you anyway. We hope you'll give us a call again for any moving, packing, storage, or junk removal needs. -Andy
Anne
From start to finish, Two men and a truck was an amazing experience. Kevin and Sam were polite, professional and easy to work with. They treated my furniture with great care. I would highly recommend this moving company!
Response
Thank you, Anne! I know it's been a while since you left this review but I figured I'd catch up with you anyway. We hope you'll give us a call again for any moving, packing, storage, or junk removal needs. -Andy
