Reseñas
Gary
We had plenty of furniture protection blankets. Movers needed to utilize them more frequently. Lots of travel nicks and chips related to the packing and travel. We had 2 packages of 4 blankets each that were never used. 2 large deep scratches on top of my dresser. Lots of nicks and dents on almost every piece of furniture.
Response
Gary,
Thank you for sharing your feedback regarding your recent move. We appreciate your comments and apologize for any inconvenience or damage caused during the process.
At Two Men and a Truck, we strive to provide exceptional service and take great care in handling our customers' belongings. We apologize if the furniture protection blankets were not utilized as frequently as expected, leading to travel-related nicks and chips. We understand the importance of protecting your furniture during the move, and we regret that we did not meet your expectations in this regard.
We take your feedback seriously and will address this issue with our moving team to ensure that proper procedures are followed in the future. Additionally, we would like to address the scratches on your dresser and the nicks and dents on other furniture items. We encourage you to reach out to our customer service department so that we can investigate the matter further and work towards a resolution.
Please know that we value your business and are committed to providing a positive moving experience for our customers. We appreciate your patience and understanding, and we will use your feedback to improve our services moving forward. Thank you for bringing this matter to our attention, and we hope to have the opportunity to make it right.
Thank you for sharing your feedback regarding your recent move. We appreciate your comments and apologize for any inconvenience or damage caused during the process.
At Two Men and a Truck, we strive to provide exceptional service and take great care in handling our customers' belongings. We apologize if the furniture protection blankets were not utilized as frequently as expected, leading to travel-related nicks and chips. We understand the importance of protecting your furniture during the move, and we regret that we did not meet your expectations in this regard.
We take your feedback seriously and will address this issue with our moving team to ensure that proper procedures are followed in the future. Additionally, we would like to address the scratches on your dresser and the nicks and dents on other furniture items. We encourage you to reach out to our customer service department so that we can investigate the matter further and work towards a resolution.
Please know that we value your business and are committed to providing a positive moving experience for our customers. We appreciate your patience and understanding, and we will use your feedback to improve our services moving forward. Thank you for bringing this matter to our attention, and we hope to have the opportunity to make it right.
Lea
Mike, Daniel & Ralph (believe all names right, introduced themselves) did excellent job. Worked as a team & communicated with me & my mom thru entirety. They worked their tails off & made a stressful situation not as bad (had to evacuate my parents due to Nor Cal wildfires as well as home moving into evacuated & unable to take items to). I would highly recommend Two Men and a Truck for load/move
Response
Lea,
Thank you for taking the time to share your positive experience with our moving team, Mike, Daniel, and Ralph. We are delighted to hear that they provided excellent service and worked together as a cohesive team throughout the entirety of your move.
At Two Men and a Truck, we understand that moving can be a stressful time, especially when faced with additional challenges such as the Nor Cal wildfires and evacuation. We are glad that our team was able to support you and your parents during this difficult situation and alleviate some of the stress associated with the move.
Your recommendation means a lot to us, and we appreciate your trust in our services. If you ever require assistance with loading, moving, or any other moving-related needs in the future, please don't hesitate to reach out to us. We are here to help make your moves as smooth and stress-free as possible.
Thank you again for choosing Two Men and a Truck. We wish you and your family all the best in your new home, and we are grateful for the opportunity to be of service to you during this challenging time.
Thank you for taking the time to share your positive experience with our moving team, Mike, Daniel, and Ralph. We are delighted to hear that they provided excellent service and worked together as a cohesive team throughout the entirety of your move.
At Two Men and a Truck, we understand that moving can be a stressful time, especially when faced with additional challenges such as the Nor Cal wildfires and evacuation. We are glad that our team was able to support you and your parents during this difficult situation and alleviate some of the stress associated with the move.
Your recommendation means a lot to us, and we appreciate your trust in our services. If you ever require assistance with loading, moving, or any other moving-related needs in the future, please don't hesitate to reach out to us. We are here to help make your moves as smooth and stress-free as possible.
Thank you again for choosing Two Men and a Truck. We wish you and your family all the best in your new home, and we are grateful for the opportunity to be of service to you during this challenging time.
Richard
Although I am happy that the guys were very quick and respectful of my stuff and that the cost was lower. Than quoted, I wish they would have handled my piano a little better. My hope is that it wasn’t gonna touch the ground from old home to truck. But it did four times - I get that it’s heavy but a little more care please. Also, less phone time (texting and personal phone calls the whole time)
Response
Richard,
Thank you for sharing your feedback about your recent moving experience. We're glad to hear that our team was quick, respectful, and that the cost ended up being lower than quoted. We apologize, however, for any issues you experienced with the handling of your piano.
At Two Men and a Truck, we strive to handle all items with the utmost care, including delicate and valuable possessions like pianos. We understand how important it is to transport such items without any damage or impact. We apologize for any inconvenience caused by the piano touching the ground during the move. We will review this feedback with our team to ensure that we improve our handling procedures and minimize any potential impact on sensitive items in the future.
Regarding the issue of phone usage, we sincerely apologize for any inconvenience caused by excessive texting or personal phone calls during your move. We understand that our team's focus should primarily be on providing a smooth and efficient moving experience for our customers. We will address this matter with our team to reinforce our policy on minimizing distractions during working hours.
We truly appreciate your feedback as it helps us identify areas for improvement. Your satisfaction is of the utmost importance to us, and we value your trust in our services. If you have any further concerns or questions, please feel free to reach out to us directly. We are committed to making things right and ensuring that any future experiences with us are exceptional.
Thank you for choosing Two Men and a Truck. We appreciate your business and the opportunity to serve you.
Thank you for sharing your feedback about your recent moving experience. We're glad to hear that our team was quick, respectful, and that the cost ended up being lower than quoted. We apologize, however, for any issues you experienced with the handling of your piano.
At Two Men and a Truck, we strive to handle all items with the utmost care, including delicate and valuable possessions like pianos. We understand how important it is to transport such items without any damage or impact. We apologize for any inconvenience caused by the piano touching the ground during the move. We will review this feedback with our team to ensure that we improve our handling procedures and minimize any potential impact on sensitive items in the future.
Regarding the issue of phone usage, we sincerely apologize for any inconvenience caused by excessive texting or personal phone calls during your move. We understand that our team's focus should primarily be on providing a smooth and efficient moving experience for our customers. We will address this matter with our team to reinforce our policy on minimizing distractions during working hours.
We truly appreciate your feedback as it helps us identify areas for improvement. Your satisfaction is of the utmost importance to us, and we value your trust in our services. If you have any further concerns or questions, please feel free to reach out to us directly. We are committed to making things right and ensuring that any future experiences with us are exceptional.
Thank you for choosing Two Men and a Truck. We appreciate your business and the opportunity to serve you.
Brandon
Amazing service. Had many follow ups to confirm the time and they even came early to move our stuff. All stuff moved a half hour early and moving guys perfect and friendly. Definitely going to use this service again once I need to move again!
Response
Brandon,
Thank you for sharing your amazing experience with our moving service! We're delighted to hear that our team provided you with outstanding service and exceeded your expectations.
At Two Men and a Truck, we understand the importance of clear communication and punctuality when it comes to moving. We're glad that our follow-up calls helped to confirm the time and ensure a smooth process. We always strive to be efficient and respectful of your time, and we're thrilled that our team arrived early and completed the move ahead of schedule.
It's fantastic to hear that our moving crew was perfect and friendly throughout the process. We believe in delivering not only exceptional service but also creating a positive and friendly atmosphere for our customers.
We appreciate your kind words and the trust you've placed in our service. Should you need to move again in the future, we would be honored to assist you once more. Please don't hesitate to reach out to us when that time comes.
Thank you for choosing Two Men and a Truck. We value your business and look forward to serving you again in the future!
Thank you for sharing your amazing experience with our moving service! We're delighted to hear that our team provided you with outstanding service and exceeded your expectations.
At Two Men and a Truck, we understand the importance of clear communication and punctuality when it comes to moving. We're glad that our follow-up calls helped to confirm the time and ensure a smooth process. We always strive to be efficient and respectful of your time, and we're thrilled that our team arrived early and completed the move ahead of schedule.
It's fantastic to hear that our moving crew was perfect and friendly throughout the process. We believe in delivering not only exceptional service but also creating a positive and friendly atmosphere for our customers.
We appreciate your kind words and the trust you've placed in our service. Should you need to move again in the future, we would be honored to assist you once more. Please don't hesitate to reach out to us when that time comes.
Thank you for choosing Two Men and a Truck. We value your business and look forward to serving you again in the future!
Linda
The 2 young men where amazing! Follow directions. Very polite. Communication between the dispatch to us on ETA's was great. They never left us hanging!!
Will refer them and use them in the future!
Thank you
Will refer them and use them in the future!
Thank you
Response
Thanks for the referrals Linda, they are a great compliment to a move well done!
Brad
Professional quick courteous. These are the guys you want a partner with
Response
Hey Brad, thanks for letting us demonstrate how we are the "Movers Who Care"
Matt
This was my third or fourth time moving with Two Men and a Truck. Great experience every time.
Response
Thanks so much for the compliment Matt, don't forget to mention our repeat customer discount!
Larry
The moving team was fantastic!
Everything was good, on time, courteous, respectful of my possessions. I did have one issue, I had boxes brought if I needed them, I did not. Reviewing my bill I was charged for the boxes. A quick call to the office and I was issued a refund.
Everything was good, on time, courteous, respectful of my possessions. I did have one issue, I had boxes brought if I needed them, I did not. Reviewing my bill I was charged for the boxes. A quick call to the office and I was issued a refund.
Response
Larry,
Thank you for taking the time to share your positive experience with our moving team! We're thrilled to hear that everything went smoothly and that our team was fantastic, on time, and treated your possessions with care and respect.
We apologize for the oversight regarding the charge for the boxes that you didn't need. However, we're glad to hear that our office promptly addressed the issue and issued a refund upon your call. Providing excellent customer service is our top priority, and we appreciate your understanding and patience in this matter.
If there's anything else we can assist you with or if you have any further questions or concerns, please don't hesitate to reach out to us. We're here to ensure your complete satisfaction and make your moving experience as hassle-free as possible.
Thank you for choosing our services and for giving us the opportunity to serve you. We truly appreciate your business and look forward to assisting you with any future moving needs you may have.
Thank you for taking the time to share your positive experience with our moving team! We're thrilled to hear that everything went smoothly and that our team was fantastic, on time, and treated your possessions with care and respect.
We apologize for the oversight regarding the charge for the boxes that you didn't need. However, we're glad to hear that our office promptly addressed the issue and issued a refund upon your call. Providing excellent customer service is our top priority, and we appreciate your understanding and patience in this matter.
If there's anything else we can assist you with or if you have any further questions or concerns, please don't hesitate to reach out to us. We're here to ensure your complete satisfaction and make your moving experience as hassle-free as possible.
Thank you for choosing our services and for giving us the opportunity to serve you. We truly appreciate your business and look forward to assisting you with any future moving needs you may have.
Victoria
Would love to give a shout out to the two gentlemen who helped me move. They were professional and courteous and FAST! Thanks guys!!
Response
Victoria,
Thank you for taking the time to give a shout-out to our two gentlemen who assisted you with your move! We're thrilled to hear that they provided professional, courteous, and fast service.
At Two Men and a Truck, we understand the importance of efficiency and respect when it comes to moving, and we're delighted that our team members demonstrated these qualities during your move. Their professionalism and courtesy are key elements of our commitment to excellent customer service.
We'll be sure to pass along your kind words of appreciation to the team members who assisted you. Feedback like yours motivates us to continue delivering exceptional service to all our customers. Thank you once again for choosing Two Men and a Truck. We wish you all the best in your new space, and please feel free to reach out if you need any further assistance in the future.
Thank you for taking the time to give a shout-out to our two gentlemen who assisted you with your move! We're thrilled to hear that they provided professional, courteous, and fast service.
At Two Men and a Truck, we understand the importance of efficiency and respect when it comes to moving, and we're delighted that our team members demonstrated these qualities during your move. Their professionalism and courtesy are key elements of our commitment to excellent customer service.
We'll be sure to pass along your kind words of appreciation to the team members who assisted you. Feedback like yours motivates us to continue delivering exceptional service to all our customers. Thank you once again for choosing Two Men and a Truck. We wish you all the best in your new space, and please feel free to reach out if you need any further assistance in the future.
Vanessa
Very Delightful, Professional and quick delivery service at last minute! Very Appreciated!
Response
Vanessa,
Thank you for sharing your experience with our delivery service! We're thrilled to hear that you found our team to be delightful, professional, and efficient, especially considering the last-minute nature of your request.
At Two Men and a Truck, we understand that sometimes circumstances require prompt action, and we're glad we were able to meet your delivery needs in a timely manner. Our team strives to provide excellent service, and your appreciation means a lot to us.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to us. We're here to provide continued support and ensure your ongoing satisfaction.
Thank you once again for choosing our delivery service. We appreciate your feedback and look forward to serving you again in the future.
Thank you for sharing your experience with our delivery service! We're thrilled to hear that you found our team to be delightful, professional, and efficient, especially considering the last-minute nature of your request.
At Two Men and a Truck, we understand that sometimes circumstances require prompt action, and we're glad we were able to meet your delivery needs in a timely manner. Our team strives to provide excellent service, and your appreciation means a lot to us.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to us. We're here to provide continued support and ensure your ongoing satisfaction.
Thank you once again for choosing our delivery service. We appreciate your feedback and look forward to serving you again in the future.
