Reseñas
Kristin
I had three moving experiences with Two Men this year. Each time I have had flawless service from scheduling to moving. I recommend them to everyone!
Response
Hi Kristin, thank you so much for your continued trust in Two Men and a Truck! We're thrilled to hear that each of your experiences with us has been flawless. Your recommendation means the world to us, and we’re so glad we could make your moves as smooth as possible. We look forward to assisting you again whenever you need us!
Lurette
Very disappointed! The scheduler really needs to come out to the house to see what is expected from the movers. Moving team showed up late and the full team or trucks were not there as stated in contract!! When the second truck/team finally showed up, it was late afternoon. A 7 hour job turned into a 10 hour job. Furthermore your movers broke 5 pieces of our inventory! When will you reimburse us?
Response
Hello Lurette, we sincerely apologize for the issues you encountered during your move, and we truly understand your frustration. This is not the level of service we strive to provide, and we regret that we did not meet your expectations. We take responsibility for the delays and the damage to your items. Please reach out to us directly so we can address the reimbursement for the damaged items and work to resolve this matter to your satisfaction. We value your feedback and are committed to making this right. Thank you for bringing this to our attention.
Jane
The men were very nice and efficient at their job. They arrived earlier Han expected but we made it work
Response
Hi Jane, thank you for your feedback! We’re glad to hear that the team was nice, efficient, and able to make things work, even with their early arrival. We appreciate your flexibility and are happy that everything went smoothly. If you ever need our services again, we’d be more than happy to help!
Sherry P
The first team was amazing, but with one issue. I kept the box for a kitchenaid stand mixer. I set it up to be packed in the original box. It is heavy. I asked that the first team use that box. They did not. The finish on the stand mixer was compromised with a paint transfer from a green basket. It's not buffing out. The second team left lots behind. Many boxes had no label
Response
Hi Sherry, thank you for your feedback, and we sincerely apologize for the issues you experienced during your move. We’re glad to hear the first team was amazing, but we deeply regret that the kitchen aid stand mixer wasn’t handled as you requested and that the finish was compromised. Additionally, we apologize for the oversight with the second team leaving boxes behind and not labeling them properly. Your concerns are important to us, and we will address this with the team to ensure improvements are made. Please reach out to us directly so we can discuss a solution to make things right. Thank you for bringing this to our attention.
Rod
Your crew was sloppy in packing some fragile items. As we unpacked boxes the day after the move, we discovered broken and chipped glass and ceramic items because they were not carefully wrapped before packing. They also seemed rushed, just dumping drawers of kitchen tools loose into boxes, which resulted in nicks and dents on some kitchen tools.
Response
Hello Rod, thank you for taking the time to share your experience. We're very sorry to hear that your items were not handled with the level of care and attention they deserved. It’s our priority to ensure that every move is completed thoughtfully and securely, and we apologize for falling short of those standards. Please reach out to us directly so we can discuss this in detail and find a way to make it right. Your feedback is invaluable to us as we work to improve our services.
Les
Excellent and reasonably priced service. Very very satisfied and happy we chose you guys for our move!
Response
Hi Les, thank you for the wonderful feedback! We’re delighted to hear that you found our service excellent and reasonably priced. It’s great to know that you’re satisfied with your experience and that you chose us for your move. If you need assistance in the future, we’d be more than happy to help. Thanks again for your support!
Louise
Excellent office and move team service! Very professional and their expertise was exceptional!
Response
Hi Louise, thank you for the fantastic feedback! We're delighted to hear that both our office and move team provided you with excellent, professional service. Our team takes pride in delivering expertise at every step, and we're grateful you noticed! We look forward to serving you again in the future.
Mike
The movers I had were amazing;
Professional, friendly, knowledgeable, an asset to your organization. Thank you so much.
Professional, friendly, knowledgeable, an asset to your organization. Thank you so much.
Response
Hi Mike, thank you for your wonderful feedback! We're thrilled to hear that our movers impressed you with their professionalism, friendliness, and knowledge. We’re lucky to have such dedicated team members and will be sure to pass along your kind words. Thank you for choosing us; we look forward to helping you again in the future!
John
Two very curtious youngmen. Fast and efficient.
Response
Hi John, thank you for your positive feedback! We're glad to hear that our team was courteous, fast, and efficient during your move. If you need our services again in the future, we’re here to help!
Alex
The job was challenging. The three man crew was undecided how to approach and move a one piece double sink and Vanity upstairs. Crew seemed frustrated and complained about the size and weight. After further discussion. I recommended we unbox and evaluate space and limitations.. luckily, the counter top was unattached and they were able to move it successfully. Don't expect any clean up by the crew
Response
Hello Alex, thank you for your feedback. We appreciate you sharing your experience and for your proactive approach in helping the crew find a solution. We strive to ensure that our team is well-prepared for all types of moves, and we’re sorry to hear that this one presented challenges. Your comments regarding the crew's frustration and the lack of cleanup will be addressed with management to ensure improvement. We value your insights and hope to provide a smoother experience for you in the future. Thank you for choosing us!
