Reseñas
Linda
Josh, Theo and Dion were outstanding and worked great as a team! The office team was great also and assured me that anything and everything would be taken care of! Not to worry! Thanks again and I would not hesitate to recommend and use TWO MEN AND A TRUCK again.
Jo
The movers were not careful with totes and boxes marked fragile. Boxes and totes fell off the dolly. Pet complaining it was to hot. Took numerous breaks. Would not call again and we have 1 more move to do.
Response
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<div>Hello Jo, thank you for bringing this to our attention. We are so sorry this occurred during your recent move. We will take your feedback and handle this accordingly. If you would like to discuss this further than our previous conversation, please call our office at 228-284-1736.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hello Jo, thank you for bringing this to our attention. We are so sorry this occurred during your recent move. We will take your feedback and handle this accordingly. If you would like to discuss this further than our previous conversation, please call our office at 228-284-1736.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Penny
This was my second time to use Two Men and a Truck. This crew was a fantastic as the first crew. My home has twenty-two steps and even though I have a lift they had pieces that would not fit in the lift. They carried the 8 foot cabinets down one at a time cheerfully. Thank you to the whole crew!
Terry
Overall good experience. The team you sent was awesome.
Clark
The team (3) was prompt , courteous, had a sense of humor and when about the work with
a great attitude and never led up except for a planned lunch break. Great group of guys!
I have already told a neighbor to ask for the team that helped me!
a great attitude and never led up except for a planned lunch break. Great group of guys!
I have already told a neighbor to ask for the team that helped me!
Henry
The moving team arrived 30 minutes prior to scheduled time and was very quick in loading items to be moved. They were very courteous, introducing themselves and extending handshakes. The most professional operation I have seen in a long time. Will definitely recommend to my family and friends. Thanks.
Bruce
We had a Three Man Team, Chris and his Son plus another fellow. All were Fantastic, I would recommend them to anyone, and the office Girl Rebecca was perfect also and followed up to make sure everything was Perfect.
Bill
Prior to move I was called multiple times a day to confirm my move. Day of no calls and truck was over 1 hour late. The move took much longer than it needed to. No bumpers or floor protection was used like it said in the description. The movers did not have the best attitude. What should have taken about 4 hours took 7.
I was not impressed with the attitude of the team. I definitely will not recommend to anyone or use again.
I have moved about 8 times and this was in the top 2 worst.
I was not impressed with the attitude of the team. I definitely will not recommend to anyone or use again.
I have moved about 8 times and this was in the top 2 worst.
Response
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<div>Hello Mr. Bill, thank you for bringing this issue to our attention. At TWO MEN AND A TRUCK® Gulf Coast,<br/>we strive to exceed our customers’ expectations and provide top-notch customer service. We have documentation in our system where we called you twice to keep you informed that your crew was running behind due to truck issues. We wanted to make sure they were in a safe truck that was able to complete your job properly. We are sorry to hear about the movers attitude and can assure you that is not the norm and we will address that internally. Your job went under the original estimate, which we quoted you 6 hours and it only went 5 hours total, not 7. We again are sorry about the late arrival, but did call to inform you the crew was running behind, as we try to keep communication open and clear with all of our customers. Thank you for choosing TWO MEN AND A TRUCK, and we are sorry you felt your job was less than great.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<!--[if ReviewResponse]><![endif]-->
<div>Hello Mr. Bill, thank you for bringing this issue to our attention. At TWO MEN AND A TRUCK® Gulf Coast,<br/>we strive to exceed our customers’ expectations and provide top-notch customer service. We have documentation in our system where we called you twice to keep you informed that your crew was running behind due to truck issues. We wanted to make sure they were in a safe truck that was able to complete your job properly. We are sorry to hear about the movers attitude and can assure you that is not the norm and we will address that internally. Your job went under the original estimate, which we quoted you 6 hours and it only went 5 hours total, not 7. We again are sorry about the late arrival, but did call to inform you the crew was running behind, as we try to keep communication open and clear with all of our customers. Thank you for choosing TWO MEN AND A TRUCK, and we are sorry you felt your job was less than great.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Catherine
The office staff were accommodating, they had originally told me my move was at a later time when I had booked them, but when they called the couple of days before to confirm, my move time got moved up early a couple of hours. It worked out though.
The movers however I cannot praise enough, they worked fast, constant, non stop, and had the most professional attitude the entire time, no complaints around me. They got my move done in less time saving me a bit of money. Would hope to use those exact movers in the future!
The movers however I cannot praise enough, they worked fast, constant, non stop, and had the most professional attitude the entire time, no complaints around me. They got my move done in less time saving me a bit of money. Would hope to use those exact movers in the future!
Amanda
The father/son team of Chris and Sage did an OUTSTANDING job moving me from Hattiesburg, MS to Cayce, SC. I was thoroughly impressed by their work ethic, politeness, patience, skill, and attitude. I cannot believe people can work this hard in such difficult conditions, as it was oppressively hot in Hattiesburg during loading and raining buckets of water in Cayce during unloading. Because of their fine work, I hired Two Men and a Truck here in Columbia for my move to my new office on campus. I am thoroughly impressed and pleased to file such a positive report.
