Reseñas
Tyrissa
Our overall experience was great! Our movers were friendly and prompt on delivery. They were respectful and got the job done quickly and efficiently. The customer service team was also very friendly and found a schedule that worked for our moving needs. Thanks so much!!!
Renee
Packers did not pack all items and movers moved about 1/2 of what they were supposed to move.
Response
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<div>Hi Renee, we are disappointed to see you were not satisfied with your experience. Reviewing your move, when the move was scheduled, the size of the move was down played. It was also stated you would be taking care of your clothing. This did not happen. While this is common in our industry, the scale of this was immense.<br/>When our 6 crew members (all of who have a 4.6/5 or higher satisfaction rating [4 who are perfect 5/5] and all who have 100% referral rates) arrived to the pack, you were informed that this would not all fit into the 3 trucks. <br/>Our crew informed you that we could move the main furniture and what they could fit, and we also offered to do a second move the following day. The offer for the second move was declined and our crew was informed that your sons would bring their pickup trucks to move the rest of the boxes and items.<br/>We did all that we were told to do, even after extending an offer to go above & beyond for you. <br/>We handled issues you had within the week, even when being insulted, and cursed at when we reached out and were belligerent. We have attempted to help in everyway possible to find resolution, even with the mistreatment of our staff. and we are disappointed we could not satisfy you or your husband. Thank you for using us. Have a great 2019, and enjoy your new place Renee.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Renee, we are disappointed to see you were not satisfied with your experience. Reviewing your move, when the move was scheduled, the size of the move was down played. It was also stated you would be taking care of your clothing. This did not happen. While this is common in our industry, the scale of this was immense.<br/>When our 6 crew members (all of who have a 4.6/5 or higher satisfaction rating [4 who are perfect 5/5] and all who have 100% referral rates) arrived to the pack, you were informed that this would not all fit into the 3 trucks. <br/>Our crew informed you that we could move the main furniture and what they could fit, and we also offered to do a second move the following day. The offer for the second move was declined and our crew was informed that your sons would bring their pickup trucks to move the rest of the boxes and items.<br/>We did all that we were told to do, even after extending an offer to go above & beyond for you. <br/>We handled issues you had within the week, even when being insulted, and cursed at when we reached out and were belligerent. We have attempted to help in everyway possible to find resolution, even with the mistreatment of our staff. and we are disappointed we could not satisfy you or your husband. Thank you for using us. Have a great 2019, and enjoy your new place Renee.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jason
They did a great job accommodating the horrible conditions that my family was forced to live in by an unreasonable landlord. Our belongings and furniture were carefully wrapped and transported to our new home quickly and safely. They took care to make sure our carpets were protected while moving and to make sure any questions or concerns that we had were addressed promptly and satisfactorily. Wonderful job by Brian and his team.
Laura
Your company did a great job. Packed and moved me when I was short on time. Would definitely recommend. Polite and professional.
Jennifer
The men showed up on time. They were respectful and got straight to work. They were very hard workers. It was cold and they still worked at a great pace. I would highly recommend them to anyone. When I move again i hope they are available to do my move.
Dennis
Just a very pleasant experience from my initial call to inquire about services through the completion of the job. All personnel with your organization were friendly & professional.
William
The moving team was top notch. They were attentive to where things needed to go, and they were careful with everything during the move. Plus they never took a break even when offered. I would definitely use two men again, and request the same team, if available.
Cathy and Joseph
The only recommendation is the estimate on length of time. Estimate based on four hours, actual time was around seven. Did the best they could based on description without seeing but suggest estimating more time. The guys were awsome. Hard hard work and high work ethics. There is a reason we’ve come back four times.
Alan
Very friendly staff, and felt very comfortable with the security of my stuff.
Kelly
The process was smooth. My movers were extremely polite, prompt and hard working.
