Reseñas

While I am mostly satisfied, I do have some complaints. I haven't unpacked all of my boxes yet, and some I won't unpack for quite a while, I have found broken items. One box was full of broken dishes even though everything had been very carefully wrapped in bubble wrap. I can only assume the box had been dropped. On the other hand, the men did take a long time and considerable effort to move a sofa to the basement through a very limited space. But if I tell anyone about your company I will have to mention the box of broken dishes.

My move was physically difficult and the 3 men working had to take breaks, asked for water, etc. For such a hard job, breaks should have been planned. I am ultimately happy though with the job. A few things were damaged, but not horribly.

Overall, pretty good service. The movers did damage my tv stand, took some trim off the wall (not a big deal I repaired quickly), and could not get my headboard to my bed up to the master bedroom. My 63 year old dad and I were able to get it up to the master bedroom so I was a little baffled the movers could not get this done.

Thanks,
Michael

Staff really wanted to make us happy and overall did a good job. We did have a bookcase that broke during the move. We ended up having to call 1-800-gotjunk to remove it from the property. They immediately informed me. It was old and not fine furniture by any means. Staff claimed that it just sort of fell apart while moving to the truck. I have no reason to doubt them...but wasn't there at that moment to observe. Also, we had a picture break burning the move. I was supposed to remind driver to put that on a claim form. I forgot to remind him and didn't think about it until after they left. That shouldn't have been my job to remember. Overall, our experience was very good and I would consider using your service again and would recommend to others.

Movers were diligent and the quote I received was only a few dollars off. Movers worked their butts off to get everything in and in place.

My one complaint was that the item I signed a waiver on was damaged in transit. It was a shelf piece that was not that difficult to handle but it should have been a two person job. Instead, the decorative wood broke and one of the drawers was nicked because it fell out.

My bookcases got a little scratched up and I had a side table which had a leg broken off when it was unloaded, but I think it will be an easy fix with some wood glue. My friend and I did notice there was a distinct difference between the movers we had load the truck in the morning (we used Two Men and a Truck in Springfield for this), and the services your team in KC provided. The largest discrepancy wasn't discovered until about an hour after movers left; they either didn't bring tools to assemble my bed (I did have a toolbox they could have used if they didn't have one). Instead of informing me of this, they put the bed together with my heavy king sized mattress on it as if though everything was fine which was deceptive. I was able to turn the loose bolts easily in either direction.

The two main movers were excellent, but the 3rd, Richard, was a nightmare. The main men, Freese & Schaaf (not sure of this spelling), were excellent, quick, careful, respectful and would higher again. I would of given a score of excellent for this move except Richard moved several items that I said not to move, dumped a box of fabric so he could use the box for another load, damages exceeded $100 and caused me 4 hours of clean-up. I sent an email with several pictures of Richard’s messes which prompted the office to call me. We spoke in great detail. Gentleman that i spoke to said he would refund $100 yet it has been 2 weeks and stillI no refund! Not sure I would hire again at this point nor recommend. Please resolve this so I feel confident in your company. Thank you!

The guys were young and not thouroughly experienced but good enough. Misplaced the screws to a mirror that needs attached to an antique dresser and crown to the top of the armoie. Couldnt get our washer in bc couldnt get the caps off the pipe. They were afraid it could be stripped so disappointed we couldnt do laundry for a week until our new landlord could come out and hook us up. Overall nice boys who were careful with our belongings. We would use you again!

After an initial email and phone call, the rep at the office forgot to follow up with me. Several days later, I followed up with her. She was helpful and apologetic and got me scheduled. She explained the process well.

The movers were friendly and professional. However, they ended up slightly damaging a piece of furniture. They owned it and were very sorry. I could tell that they took this very personally as they take a lot of pride in their work. They reported it to the damage department. The move happened on a Sunday. They told me that I would get a call the next day from the claims department. It is Thursday evening, and I have received no such call. The drivers documented, took pictures, and reported the accident on the phone. They did their part. I am still waiting for the call.

Scheduling the service and prepaying was very simple and fast. The crew showed up on-time, were very professional, and did some excellent work. There were some minor dings on walls and furniture, but that was honestly expected based on some difficult corner challenges coming up/down stairs. As the day progressed, the crew got visibly tired and somewhat lethargic (lack of energy). One crew member (who seemed relatively new to the job) accidentally dropped a toolbox that had hundreds of nuts, bolts, nails, screws, etc. Seemingly in a rush to get the job completed, as often happens as you get tired. Overall, I was satisfied with the service and the crew, but could not rate their work as excellent.