Reseñas
David
I was really terrified to move. Lots of concerns, all were addressed and satisfied. The movers themselves made me feel better, easing my fears. The piano moved fine, one of team even played it! Job was estimated accurately, price actually less than low end of estimates. I am very happy.
Response
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<div>Hi David,<br/>We know that moving can be very stressful so we try to alleviate some of that pressure! We have some great guys that are "jacks of all trades"! Thank you for the kind review and we are so glad to hear that everything went off without a hitch!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi David,<br/>We know that moving can be very stressful so we try to alleviate some of that pressure! We have some great guys that are "jacks of all trades"! Thank you for the kind review and we are so glad to hear that everything went off without a hitch!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Dennis
Zachary,Ron, and the other guy (sorry I can't remember his name) were very nice and helpful with everything. I was impressed with Zach and Ron the week before my move when my friend Rex Battestilli had them for their move. So I asked for them for mine very pleased with the move. Thanks DENNIS
Response
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<div>Hi Dennis!<br/>The guys are especially thankful for requests as they earn bonuses based on referrals! We thank you for your kind review and confidence in our services!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Dennis!<br/>The guys are especially thankful for requests as they earn bonuses based on referrals! We thank you for your kind review and confidence in our services!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Carolyn
Movers damaged one piece of furniture. I was told I would be contacted by repair person within 10 days. I called office after 15 days and was told the repair manager would call me that day or the next. Still haven't heard anything back. Unacceptable!!!!
Sharon
Great care of what was moved. Good and professional
Response
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<div>Hi Sharon,<br/>Thank you for your kind review!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Sharon,<br/>Thank you for your kind review!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Cathy
Years ago they moved my baby grand piano from a second floor apt to my new home. Was I scared!! Couldn't have been more happy with the results!!! Needed furniture moved within our church rectory. Thought of them first and was impressed with Jackie on the phone. Everything was explained to a tee. Recd a call during the move to see if things were going well. Great job!!!
Response
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<div>Hi Cathy,<br/>There is something really special about a return customer... it means that we exceeded your expectations the first time around and you trusted us enough to help you again! Thank you for your return business and for the very kind review!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Cathy,<br/>There is something really special about a return customer... it means that we exceeded your expectations the first time around and you trusted us enough to help you again! Thank you for your return business and for the very kind review!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Patricia
The move went well and the men worked very hard and at a good pace. However, the dining room table has two cracked legs and needs repair or replacement.
Deborah
The actual movers/moving of furniture was a great experience. The person I spoke to in the morning was nice but did not explain that I was paying a flat fee for moving X amount of furniture. She went on to talk to me about paying for an hour and anything over and above would be charged in increments of 15 minutes. I called back later in the day (prior to movers arriving) to ensure that I could add things if I did not go over an hour. The person that spoke with me then was rude and condensending to say the least. She said I had a flat fee and nothing else could be added. When I questioned what I was told in the morning conversation she became abrupt and treated me like I was mentally chanllenged. I am not sure if I would use your service again based on the treatment I received.
Response
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<div>Hi Deborah,<br/>We are so sorry to hear that you felt like you were being treated less than kindly. We do apologize for any miscommunication. We typically charge moves at an hourly rate with a service fee, only making special exceptions if someone is moving a few pieces or moving within the same residence. We certainly did not mean to make you feel inferior and apologize profusely for that. Please, if there is anything we can do to remedy the situation, call our office at 586.415.8115. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Deborah,<br/>We are so sorry to hear that you felt like you were being treated less than kindly. We do apologize for any miscommunication. We typically charge moves at an hourly rate with a service fee, only making special exceptions if someone is moving a few pieces or moving within the same residence. We certainly did not mean to make you feel inferior and apologize profusely for that. Please, if there is anything we can do to remedy the situation, call our office at 586.415.8115. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Dave
Zak, Chris and Ed were a great team. Very professional and hard working. I was worried about this big day for us (moving) and they came through for us. They were patient and listened to our requests. I will tell others about this good moving experience.
Response
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<div>Hi Dave,<br/>We appreciate your kind review and recommendation! They say moving is one of the top 3 most stressful events in life, so we do our best to alleviate some of that pressure. Thank you again!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Dave,<br/>We appreciate your kind review and recommendation! They say moving is one of the top 3 most stressful events in life, so we do our best to alleviate some of that pressure. Thank you again!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Nichole
The office staff could use some customer service training, kind of rude in my opinion. The movers themselves are fantastic, can't say enough good things about them, excellent movers
Response
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<div>Hi Nichole,<br/>We apologize you feel that you were treated less than kindly, but happy to hear that you had a great experience with the men. If there is anything we can do to restore your confidence in our office staff, please give us a call to let us know at 586.415.8115. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Nichole,<br/>We apologize you feel that you were treated less than kindly, but happy to hear that you had a great experience with the men. If there is anything we can do to restore your confidence in our office staff, please give us a call to let us know at 586.415.8115. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jeffery
The whole experience from beginning to end was great. The two young men who moved us had to do so from a basement in very cold weather-there were really great.
Response
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<div>Hi Jeffrey,<br/>There is very few things that Mother Nature can throw at us that we can't move through! We are so happy to hear that everything went well and appreciate the kind review!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Jeffrey,<br/>There is very few things that Mother Nature can throw at us that we can't move through! We are so happy to hear that everything went well and appreciate the kind review!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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