Reseñas

05/31/2019

Pat

4 stars
The over all experience was great. The team was very nice and respectable. They moved at a very steady pace. I did not stay to the end so I wasn't there to do a walk through. A few items that were marked to go got left behind. Some of it could have been our fault for labeling a fan in front of stuff that said "stays here" which made the corner look like it all stayed. Our mattress was taken but the bedframe was left. No big deal but maybe something to do in the future is to have your lead man walk through with the owner. My husband didn't think of it because there was so much going on.
05/19/2019

Mary

3 stars
Damages occurred. Rip in new carpet and broke door off solid oak entertainment center because it was not wrapped prior to moving it. Door fell off and wood splintered on frame and door itself. Instead of reimbursing me, they are going to try to "fix it." This is causing a great deal of stress for me. The pieces and unit are still at the house and we close on the sale of the house on 5/24. The carpet also needs to be repaired prior to closing. I don't see how the wood could possibly be fixed due to the splinters and extent of damages. It will be restored back to excellent condition, or we will have a problem. And how am I going to move it now? I have pictures of unit before the damages, and there wasn't even a scratch on it.
05/12/2019

Joyce

4 stars
had about 8 dishes that broke hard to say who was at fault
05/07/2019

Bob

2 stars
My problem is with the upper level management. You sent three out of four guys to move my stuff that had no moving experience. I do not have a problem with the moving team but with management, I highly doubt you (management) would do that with your own stuff. They made normal inexperience mistakes like putting hard plastic boxes on wood surfaces. They tried to pick up things that were to heavy for one person when they should have gotten help. They broke a handle on a drill press, banged up walls and furniture. I over paid on the truck that moved the apartment. It should not have taken that long to move what they did. Again, very normal for guys with no experience but I could have paid some high school kids to do it for much less and done as good or better job.
04/23/2019

Katie

4 stars
Move within Lansing area: Leah has been wonderful to deal with! Exceptional customer care & follow thru. A Promotion or a raise is appropriate.
Hunter, Carter, Korey & Javarri were a delight! Prompt, hardworking, friendly.
Zach & Alison are professional & efficient.
Kevin is now working w/ us on a damage issue so I anticipate a satisfactory resolution. You have a great team of employees! Appreciate that & reward their performance. Good employees can be hard to come by.
04/17/2019

Carol

2 stars
One of the workers was picking things out of the rocks near the walkway vs moving my items, he had to use the hydrolic lift on the back if the truck to get in and out of the truck even when not carrying anything. You pay for many time wasting practices. When they arrived, they complained about the previous employees not straightening up the back of the truck and took the time on my dime to do so. I have never before had so many items broken, marred, etc.
Response
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04/17/2019

Angie

2 stars
Quote was wrong. Staff sent a truck that was way too small. Couldn’t move my belongings. Costs and time to move far exceeded the quotes. Not a good situation. Scratched floors. Movers had an excellent attitude and worked hard but need more training.
04/09/2019

Jason

4 stars
Some very nice, hard working gentleman tried to move my gun safe (800 lbs or so). One was injured during the move and dropped my safe down a flight of stairs which impacted my basement wall. This caused damage to the wall as expected. The new owner of the home was supposed to do their inspection the following day. 2 Men was very responsive and made the needed repairs that evening. The new owner was not content with the repair so 2 Men made another attempt at repair which was satisfactory to the new owner. This allowed us to close the sale in a timely fashion. In the end, we're glad to hear that the injured employee (Cameron) was doing well and will recover. Thank you for making the experience positive after the potential to have a very negative experience.
04/05/2019

Colleen

3 stars
Good guys. But they broke my daughter’s bed frame and tried to sell us it was broken earlier. Not cool. We had to spend another $400+ to buy and assemble a new one.
04/04/2019

Teresa

5 stars
The only thing is there is a big dent in my r refrigerator . And the door they took off doesn’t shut now