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The movers took 1 HOUR before they started even packing me up. Then spent another hour trying to figure out how to take my treadmill apart. My treadmill got 465 in damage I had to turn in for a claim. They put a hole in the liner of my nice sectional sofa. I made a claim and haven't heard back yet. Very unhappy . I asked to reimbursed for an hour and haven't heard back. Last time I used you it only took 45 minutes to pack up. Not FOUR HOURS.

Sent 1 of 4 packers who had zero training or experience packing items. Put multiple custom framed photos & art work in box with NO wrapping paper. Luckily I saw this & he was told to individually wrap each item. Packers left before job was done. Moving crew was very helpful, respectful, courteous and worked very long day. Hung a custom white lampshade from hook inside truck & got black grease on 1 side. BUT they were super nice to work with considering we needed things unloaded in 3 different areas. Hard pack & move as our things will be stored for 1 year. Pretty pricey compared to 2 other moving companies. Overall a big move, pretty happy:)

1 of the boys were very aloof throughout the entire move - no care with my things - no idea how to move something...I directed at times. No care or thought as to how to handle moving a file cabinet...left it on it's side (think about it...papers are inside!) Could have set it upright. Took apart a desk to move (it was required to do that) - but then didn't remember how to put it back together. Said that some of the pieces weren't originally hooked together - they were! Desk was not put back together correctly and pieces fell apart after setting it up. Scratched up a newly painted wall in 2 places. Had no tools - used mine.
The other boy that was helping move was very good - enthusiastic, hard worker, had an idea of how to move things...he tried doing all the work.

the initial load of my property on Friday for a 1200 mile move was done so poorly I took pictures of it and sent it over to you guys by 9 am on Saturday morning.

My art was not individually wrapped, tables just tossed on the pile, things not strapped down. it was obvious your guys were rushing. Though i was promised by Mikayla a call back within the hour -that was 9 a.m. I did not hear until 4 o'clock in the afternoon. 2 gentleman came out and they ended up unloading everything in the truck and repacked it . it still is not done well I've got pictures of this and I spoke to my lawyer and I will be following up with this. i am a very successful realtor with Century 21 and will spread the pics and experience around as well. You guys should not even be open for business.

The job was over $1,000 to move 3 items less than 100 miles; It was to settle an estate or it would have never happened. One item was smashed, it's mirror broken, the top in several pieces and it's structure broken before it was out of the house.

A HANDLE BROKE OFF MY CURIO CABINET AND IT WOULD BE IMPOSSIBLE TO MATCH THE OTHERS. PATRICK FOUND IT IN THE TRUCK SEVERAL HOURS LATER AND WAS VERY KIND TO BRING IT TO MY APARTMENT, NOT SURE HOW FAR HE HAD TO TRAVEL TO DO IT BUT WAS VERY PLEASED THAT HE DID AND NOW MY SON WILL GET A SPECIAL SCREW TO REMOUNT THE HANDLE SO THEY WILL ALL MATCH NOW. JACOB AND PATRICK WERE VERY NICE AND I APPRECIATE THE CARE AND KINDNESS THEY SHOWED ME IN MY MOVE TO MY SENIOR COMPLEX.

since this is the most expensive service in town, we thought they'd be the most professional and careful. Two people showed up, one of them was experienced I guess, the other was a kid trying to make some money on the side before college. no idea about the job. they did serious damage on our furniture, that costs more than the move itself. now we are in the process of claims, so we'll see how you handle this situation, which will define our overall experience. so far it is moving very slowly

One wall was damaged coming in from the garage, and the leather on my couch is worn off in a couple spots. I am told someone is coming out to take care of it. Hopefully the process is simple for reimbursement.

We had a very heavy piece of furniture that could have been more thoughtfully moved. There was damage to the furniture that could have been avoided. Additionally, there were screws that were needed for a bed frame that went missing, so we had to make a trip to the hardware store to replace.

I have used your company several times in the past this time I had a very bad experience it took the movers 7 hours to move me from 1 bedroom apartment to another 1 bedroom charged me 969.00 they broke several items I called corporate the charged me for 5 hours still waiting on broken items very disappointed!