Reseñas

12/02/2018

Jack

5 stars
On time, took care of our items moved, movers were professional, no surprises. Will use them again
12/01/2018

Robin

5 stars
Two Men And A Truck does good work and I would recommend the company to anyone.
12/01/2018

George

4 stars
In the end we made it just in time - rode up with cable guy. Main reason for a lukewarm rating is the repeated mess-ups with the logistics. I thought I had a firm appointment when I received my welcome call. But when i called 2 days later to follow up i was told i was not on the schedule. Seems even though all the steps in your email were completed it was not enough to end up on the schedule. I had to call back AFTER I had the welcome call to confirm. That process needs fixing. Then I was called 3 times to confirm my appointment (Wed 8:30 to 9:30). No truck at 9:30, it showed at 10:15. WHY? because there was a REGULAR meeting at 8:30 on Wed AND ROUTINE maintenance. All known before I received 3 confirmation calls. Not blaming office staff. That is a management issue needs fixing.
Response
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<div>Hi George, we&#39;re sorry to hear that there were miscommunications during your recent move. With a customer referral rate of 98%, we can assure you that this is not the norm here at TWO MEN AND A TRUCK Lakeshore. Please call our offices to speak to our general manager, David, at 616.392.4448 so that we may work towards a happy resolution.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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11/30/2018

Hubert

5 stars
I was surprised when they arrived they Jumped out of the truck and asked what and where every thing was. I then got out of the way and things started moving. In no time every thing was loaded very carefully and they were on their way to the next stop. were they unloaded very carefully in a lot less time then quoted. Thank you for a great job.
11/30/2018

Crystal

5 stars
The guys were great! True professionals and absolute assets to the company.
11/30/2018

Ray

5 stars
Office staff and movers were very helpful and cheerful!
11/28/2018

Debbie

4 stars
I want to thank the girls in the office that helped me. They were very professional and on top of it!
Thank you!
Response
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<div>Hi Debbie, we&#39;re so happy to hear that you had such great service from our office staff! Here at TWO MEN AND A TRUCK Lakeshore, we always strive to be the best of the best so we&#39;d love to hear how we could have earned a five star rating from you. Feedback like yours has built our policies and procedures to earn us a 98% referral rating. Please call our offices at 616.392.4448 to speak with David, our general manager, thanks!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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11/28/2018

Jeff

5 stars
Overall great experience! Bottom line moving is stressful the but the team at Two Men and a Truck really decreased that stress. Elise helped with the detailed planning and scheduling. The move was scheduled for 7 hours and that is almost exactly what it took. Chance, Joe, Josh and Brendan really hit it out of the park during the move. They arrived on time, worked hard with positive attitudes, protected our belongings and were very detailed to place all of our things exactly where we wanted them in the new house. It was worth every dime.
11/27/2018

Loretta

5 stars
Me and my husband moved from 2nd Floor Apartment to a 1st Floor Apartment and because we used them before and we had an EXCELLENT EXPERIENCE BOTH TIMES AND WOULD USE THEM AGAIN AND AGAIN!!
11/27/2018

Waleed

5 stars
The guys have what they need to communicate down pat. However it would help if they slowed their presentation a little bit. This is meant as a suggestion, and NOT a criticism.
Response
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<div>Hi Waleed, we&#39;re so happy to hear that your recent move went so well! We appreciate the suggestion and will be sure to let our teams know. Here at TWO MEN AND A TRUCK Lakeshore, we&#39;re always striving to be better today than we were yesterday and suggestions like yours go a long way in our achieving that! Thanks again for choosing TWO MEN AND A TRUCK!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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