Reseñas
Rob
Slowest move ever!!
Not much common sense
Didnt remember instructions
Not much common sense
Didnt remember instructions
Response
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<div>Hi Rob, we are so sorry to hear of your frustrations concerning your recent move. With a 98% referral rating from our customers, we can assure you that this is not the norm. Please call our offices to speak with David, our general manager, so that we may work towards a happy resolution.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Rob, we are so sorry to hear of your frustrations concerning your recent move. With a 98% referral rating from our customers, we can assure you that this is not the norm. Please call our offices to speak with David, our general manager, so that we may work towards a happy resolution.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Woody
This is the second time we have used your service. Your office staff is wonderful and their customer service skills are fabulous. The 3 young men that moved were also outstanding. They were personable and professional. I recommend any one who needs moving services to your office in Holland. Keep up the good work. It is refreshing to find a company who still believes in customer service. THANK YOU!
Susan
I was disappointed. I had been told that the movers at two men and a truck really hustled, and the two that moved us were very slow. They gouged a couple of walls and talked down the office staff. They told us it took 45 minutes to get to our house and it’s a 20 minute drive. It took them 20 minutes to back up in our driveway, and they complained about how hard our driveway was – which it is not we have a big turnaround, they just didn’t know how to back up the truck. They were courteous but very slow and they kept telling us that we had way more stuff than we had told the office and that was not true. We had one more bed then we said but 45 less boxes. We had said we had two dressers but only had one dresser that we need it moved. The office staff was excellent when I talk to them,
Response
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<div>Hi Susan, we are so sorry to hear that there were issues on your recent move. Here at TWO MEN AND A TRUCK Lakeshore, we always aim to exceed our customers' expectations and with a 98% referral rating, we can assure you that this is not the norm. We would love the chance to speak with you so that we can work towards a happy resolution together. Please call our offices at 616.392.4448 to speak with David, our general manager. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Susan, we are so sorry to hear that there were issues on your recent move. Here at TWO MEN AND A TRUCK Lakeshore, we always aim to exceed our customers' expectations and with a 98% referral rating, we can assure you that this is not the norm. We would love the chance to speak with you so that we can work towards a happy resolution together. Please call our offices at 616.392.4448 to speak with David, our general manager. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Barb
The move went smoothly and Alex took the lead to meet the timeline we requested. Alex was personable, efficient and did an excellent job. They both worked together well. We will use your services again.
Response
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<div>Hi Barb, thank you for taking the time to complete our Moving Experience Survey! We are so happy to hear that Alex and his crew were able to perform your move with such care. Here at TWO MEN AND A TRUCK Lakeshore, we are always striving to be better today than we were yesterday so we would love to hear how we could have earned a 5 star rating so we can learn how to provide even better service in the future. Thanks again for choosing TWO MEN AND A TRUCK!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<!--[if ReviewResponse]><![endif]-->
<div>Hi Barb, thank you for taking the time to complete our Moving Experience Survey! We are so happy to hear that Alex and his crew were able to perform your move with such care. Here at TWO MEN AND A TRUCK Lakeshore, we are always striving to be better today than we were yesterday so we would love to hear how we could have earned a 5 star rating so we can learn how to provide even better service in the future. Thanks again for choosing TWO MEN AND A TRUCK!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Alana
I used Two Men And a Truck in 2000 when I bought my first home. I was very satisfied with the job they did, and this time they did an even better job. They were prompt, courteous and professional! I would recommend them to anyone needing to move. Plus, alot of my items were antiques and they were so careful with them. Thank you so much!
Rebecca
I wasn't the type who could rent a truck and move myself-hiring Two men and a Truck who I experienced when the person who bought my piano hired and came to my home-( I was impressed with the men who came) The two guys Zach and AJ were excellent-I was able to transition to a new home -safely and efficiently. Moving toward the deadline to get out of house feels frantic and chaotic- when my furniture was in place in the new home and they but all my boxes and bins and wrapped art work in a amazingly ordered way-I felt like some sanity had been returned to my life!
Jillian
Completely professional and helpful. They went above and beyond to help us out. We will be using them again, and only them.
Joel
The four guys were all smiling, had a great attitude with my very difficult lifting job. It was a pleasure to watch them work!
Dave
We moved into a new home, stored some items in the garage while we finished the basement. We hired Two Men And A Truck to move the large items, including a piano from the garage to the basement. Everyone from the office staff to the men doing the moving were on time, polite and did what they said they would do in a careful workman like manner. Very pleased with their services.
Dave
Dave
Charles
how do you exceed excellent? you guys did it . thanks chuck
