Reseñas
Kim
The guys were on time, they worked hard, they worked quickly, and they were very friendly and professional. I wish I could remember their names! Yes, the lead man did write down their names in the final paperwork, but that paperwork is at my son's apartment! Anyway, great job overall!
Linley
The office staff was great when i called in to request service. The day I had the movers come they showed up we did paperwork at first which was ridiculous and cutting into moving time. This should have been done before the move. They moved 2 pieces of furniture and then asked if they could take a 15 minute break to decide if the truck was going to be big enough for all my furniture...are you kidding me?? Why was someone not sent out before my move to see what truck was needed. Yes they ask you questions before the move but someone should come and look at everything. I told the guy i was not happy about this. I asked him to load as much stuff as possible. Of course they could not fit all my stuff in the truck they brought so now I have tons of stuff left over that I have to move myself!
Response
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<div>Dear Ms. Depenbrock, <br/>We apologize for your recent experience with our company. We continuously strive to exceed our customer's expectations and your feedback is very important to us. Based on the inventory that was provided the truck that was sent to you should have been sufficient to complete the move in entirety. Our Operations Manager did offer to make a second trip to complete the move but it is our understanding that was declined. Please give the Erlanger, KY office a call at 859.689.0000 we would be happy to discuss this further with you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<!--[if ReviewResponse]><![endif]-->
<div>Dear Ms. Depenbrock, <br/>We apologize for your recent experience with our company. We continuously strive to exceed our customer's expectations and your feedback is very important to us. Based on the inventory that was provided the truck that was sent to you should have been sufficient to complete the move in entirety. Our Operations Manager did offer to make a second trip to complete the move but it is our understanding that was declined. Please give the Erlanger, KY office a call at 859.689.0000 we would be happy to discuss this further with you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Carl
The moving team was very responsive to all requests during the move. Move was on time, fast, efficient and damage free. Carl
Amanda
The three gentleman who helped assist with a resident move last Saturday were AMAZING!!!! They even called me on my cell 30 min before my office opened to let me know they were en route. They were so polite, professional, and quick. Best team I've met so far from TMAT ! Please make sure you share this review with them :)
Warm regards,
Amanda Driggett, Assistant Property Manager
Aqua on the Levee
Warm regards,
Amanda Driggett, Assistant Property Manager
Aqua on the Levee
Marcy
I think most things were ok. They somehow removed the backing for one of our dressers and did not put it back on so it was damaged. Also they removed the backs on the recliner couch and love seat which was fine, but they switched them when they put them back on so they are not fitting like they should. We have tried to take them off to fix them but they are just too heavy for us to handle. We are in our 70s so we aren't as strong as we use to be. The guys were very nice and friendly. We would greatly appreciate any help you could give us to correct these problems. MH
Ryan
The move team made every effort to accommodate our needs, including last minute changes in items that needed moving. Despite increasing the workload, no one complained or made us feel like we were being overly demanding, which created a pleasant working atmosphere. I can't say enough good things about our move crew members. All three worked tirelessly to complete the move, maintained a positive attitude and made us feel like we were getting the best possible service (which we did!).
The home office kept us well informed on the schedule, arrival times, process flow, etc. Each representative we spoke with was courteous and knowledgeable.
The home office kept us well informed on the schedule, arrival times, process flow, etc. Each representative we spoke with was courteous and knowledgeable.
Sue
The movers were very patient with me as I am older. They wanted to make sure I was happy where the furniture was placed. They were great!
Sue
Sue
Aaron
Ruined our fridge. Erlanger manager was hateful and unhelpful.
Debbie
The two guys that moved me were amazing and I’d i remembered their names, I would remember them for future moves or referrals. Great job guys!
Dennis
Top notch team. On time, clean, polite, knew just what to do and how to get it done. My next move - they get the job!
