Reseñas
Robin
Very professional and will call them again when we move back in
Paul
Very professional and personable movers; great assistance from office staff...would recommend them to anyone!
Linda
The guys did a great job in a timely manner and had great personalities. They handled everything with great care. I did not worry about my furniture.
Michele
Gary, the foreman and Jordan Wood did an excellent job!! Thank you for making my move less stressful and so much easier. I definitely recommend using Two Men And A Truck!!! The office staff was also very helpful explaining everything and very courteous and helpful when I needed to reschedule the move due to the weather!!!
Ken
Overall, I was happy with the service I received from Two Men and a Truck. The workers were very friendly and professional. One issue I have is: I told the workers that the larger desk was one piece, it did not come apart. After the workers wrapped it, they decided to try to disassemble that desk. After they removed all the screws, they discovered what I told them was true: andquot;the desk does not come apart.andquot; So basically, I was charged for 45 minutes of useless work while they removed a dozen screws and then had the reinstall them since the desk is all one piece.
Stephanie
I was very impressed with team leader Brian. All three were very polite.
LeAndra
I had a great experience with the 3 movers. All were friendly, funny, and so nice about helping move anything I asked. They worked quietly and efficiently and my move was done in no time.
Samuel
Well, I thought I would get above average service with this company however it did not happen as such. I was told the movers would arrive at my residence between 1-3; the movers called at 1:30 andamp; explained they would running behind. I told them it would work out just fine if they showed up at 3 (the latest time of the time frame I was originally given); they called me back at 430 to ask if I was ready for them. I never told them I wasnandacirc;??t ready I told them it was ok for them to come later because the sellers would be completely out between 2-3 at our new home! They arrived at 530 andamp; explained they would not be able to move me that day. This was a Saturday and my last day to be in the residence was the following Monday. I had the displeasure of talking to Rion and he instructed them to only mo
Response
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<div>Mr. Toomer, Thank you for your feedback. We are sorry that the move did not go as planned. It is always very disappointing to hear that. When we spoke, we explained that we may run into some regulatory issues due to the late start of the move, but we would do our best to help and if we couldn’t get it all done, we would make sure to get it done on the Monday when you had to be moved out. It was our understanding that this plan was acceptable to you when it was discussed. We apologize if we did not communicate clearly enough. We must be careful about federal requirements regarding hours of service for our employees and we apologize that those restrictions impacted the timing of your move. If you have any other questions, please don’t hesitate to contact us on info0202@twomen.com or 502-454-6999.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Mr. Toomer, Thank you for your feedback. We are sorry that the move did not go as planned. It is always very disappointing to hear that. When we spoke, we explained that we may run into some regulatory issues due to the late start of the move, but we would do our best to help and if we couldn’t get it all done, we would make sure to get it done on the Monday when you had to be moved out. It was our understanding that this plan was acceptable to you when it was discussed. We apologize if we did not communicate clearly enough. We must be careful about federal requirements regarding hours of service for our employees and we apologize that those restrictions impacted the timing of your move. If you have any other questions, please don’t hesitate to contact us on info0202@twomen.com or 502-454-6999.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Paul
The team was very nice and eager to please, but they arrived late due to getting lost. I feel like this indicates lack of preparation and professionalism. They took entirely too long to load the truck with contents from a 2 bedroom apartment. The person moving was 90 years old and the long day created unnecessary stress on him.
Response
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<div>Paul, we always strive to exceed our customer’s expectations and when we fall short it is incredibly disappointing. We have shared your comments with the crew and we're available to discuss your concerns in greater detail if you would like. Please contact us at 502-454-6999 or info0202@twomen.com</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<!--[if ReviewResponse]><![endif]-->
<div>Paul, we always strive to exceed our customer’s expectations and when we fall short it is incredibly disappointing. We have shared your comments with the crew and we're available to discuss your concerns in greater detail if you would like. Please contact us at 502-454-6999 or info0202@twomen.com</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Pam
Jacob and Brad were excellent workers, expertly wrapping my furniture and moving to the truck. Brad is a fairly new employee and when he was unsure, Jacob was a ready-made teacher. Both men were personable and very mannerly. I appreciate their attentiveness to my property.
