Reseñas

I was verbally quoted a 3 hour minimum by Britney, but was told by the mover when he left that it is a four hour minimum. They left at 12:15 but wrote 12:50 on the ticket. When I asked him to change it he said “it doesn’t matter I can change it to 12:15 but we are still going to charge you four hours.” They didn’t pack boxes for the kitchen as I requested. There were about 4-6 boxes to pack in the kitchen and Britney (office)said they could do it that day but Anthony (mover) told me it had to be scheduled the day before. My craft table is broken, a tv stand is missing, and when I asked about these items to Britney, she told me an email with a claim form would be forthcoming and then hung up on me. There are communication problems now that I didn’t have last time I used this company.

The crew chief was good, but during the course of packing up my first house, one of the moving crew team members stole money and a credit card from my wallet. Several items were damaged when I unpacked them which isn’t surprising given that one of the team was manhandling things the entire time and had no respect for my property. They broke a several and hid a part of an antique radio that I didn’t know they broke in my basement of the original house which I just found during clean up. It was not a pleasant experience and I keep finding new things that were damaged or unreported as I sort through the move and unpacking. The office staff was professional but given all these issues, I would not recommend their services to anyone.

It was the most disastrous moving experience I have had or ever heard of anyone I know to have ever experienced. It took twice as long the time as estimated, the move was understaffed from the beginning, so the movers got tired after 8 hours of loading, damaged my walls and expensive hardwood floors dropping furniture. My furniture and personal affects were delivered to my new home at 10p in the dark and all dumped in rooms, nothing set up or reassembled. The movers kept a TV and $600 speaker for two days beyond the move and returned an unwrapped television and damaged speaker to my doorstep days later. Absolutely ridiculous that I’ve called 20 times this week to try to reconcile this bill and gone unanswered. I will be sure to be very public about this horrible customer service.

Only concerns were that after being told to leave items in dressers, a pair of earrings was lost and a blouse was damaged after being wedged between drawers. Second concern is that lamps were partially disassembled and one is missing a finial to hold shade in place,and another has globe hanging loose as a connection was dislodged.

Hello, overall I am happy with services. I am still waiting for a call back about the damage to property, several boxes not being placed in correct place (though labeled..living room boxes ended up in garage) and removal of an extremely large misc box I did not request..or authorize...that has been placed w/my small items (INCLUDING MY STEREO) in a my garage. soo as thiese are taken care of, all wll be good

The information I received over the phone and in print was helpful. The moving people were punctual and courteous. We had some very large and heavy items. They were able to move them out with a minimal amount of bumps and bruises. They worked right along and finished in a reasonable amount of time. Overall we were satisfied with the move.

Careless handling of my property. The cost of the damage to my property likely exceeded the cost of the service

Excellent service and job well done by the movers. However, a box went missing between moving out and moving in. I do not suspect it was stolen, but I think it was left on the truck and possibly delivered to their next client. I have reached out to the office three times and have been called back once. They said the box wasn’t left on the truck. I called again and left a message asking them to reach out to their other client that day to see if they received a box that wasn’t theirs. Nobody has called me back. The contents of that box included wedding gifts from our wedding 7 months ago.

I had a hard time setting up the appointment, the movers were 2 hours late, they broke a large piece and dented my wall. I still haven’t heard anything from the office about the damage.
The last time I moved I worked with a different office and was extremely happy.
This was a nightmare

I needed a moving company last minute & Two Men & a Truck was able to accommodate. However, I clearly explained I only had 4 items to move & the customer rep explained moves can be scheduled in 3hr increments but I would only pay for the time upon which they arrived, moved my items & returned to the depot. The day of, the mover said that the clock starts upon his drive from his previous drop-off, which was 50 min away. The 2 movers took over an hour to load 4 items, misheard my directions & started breaking down a bedframe I asked not to touch. Upon arriving at the destination one of my items was damaged, which I'm in the process of filing a claim. Also, I was later told by a neighbor that the movers tossed their bag of garbage on our street upon departing. Overall, extremely disappointed!