Reseñas
Bill
The office staff was hard to make contact with after we set up date. I also received text saying I cancelled out and that required call. Again no one was in office at time of call
The guys doing the moving were fantastic!! Very polite and courteous. They were fast and efficient. They also worked well as a team! Highly recommend them Would use names but don't have access to that info at this time
The guys doing the moving were fantastic!! Very polite and courteous. They were fast and efficient. They also worked well as a team! Highly recommend them Would use names but don't have access to that info at this time
Response
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<div>Bill, <br/>Thank you for the high rated review! I am sorry you had trouble reaching our office staff, but am glad your move still seemed to exceed your expectations. We appreciate your feedback very much.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Bill, <br/>Thank you for the high rated review! I am sorry you had trouble reaching our office staff, but am glad your move still seemed to exceed your expectations. We appreciate your feedback very much.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Mike
Ryan & Cody went beyond customer service to answer my needs on the move. You don't find that to often these days in the service industry.
I would use this company again without hesitation.
Thanks
I would use this company again without hesitation.
Thanks
Response
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<div>Mike, Thank you so much for the great review! We always strive to exceed our customer's expectations and I'm glad we were able to accomplish that with your move! We look forward to working with you in the future.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Mike, Thank you so much for the great review! We always strive to exceed our customer's expectations and I'm glad we were able to accomplish that with your move! We look forward to working with you in the future.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Susan
move was fairly easy all of my belongings were already staged in the garage except baby grand piano movers did not have appropriate tools to disassemble legs on piano and when putting baby grand piano back together again.....they use the wrong bolts for front right leg close to the keyboard which damaged framework internal and raised the keyboard up making inoperative!! They asked me to hire Sam's piano to figure out issue They said they would take care of all damages no deductible and that's where they have not followed through on promises..... Still waiting for them to pay Sam's piano...... Not happy with carelessness of not marking bolts to properly put back together piano after move.....
Response
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<div>Thank you for contacting Two Men And A Truck. Unfortunately I will not be able to respond to emails until Monday August 20th, 2018. For urgent issues, please call the office at 217-331-6076 or email info0379@twomen.com<br/><br/>Thank you,<br/>Travis Blaney<br/>Sales & Marketing Team Leader</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you for contacting Two Men And A Truck. Unfortunately I will not be able to respond to emails until Monday August 20th, 2018. For urgent issues, please call the office at 217-331-6076 or email info0379@twomen.com<br/><br/>Thank you,<br/>Travis Blaney<br/>Sales & Marketing Team Leader</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Stephen
These guys did a great job of trying to get our new sofa where we wanted it, despite the fact it simply could not be done because it would fit down our hallway or through the doors. Just really appreciated their effort.
Response
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<div>Thank you very much for the great review Stephen. Our team will always work their best to exceed our customer's expectations!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you very much for the great review Stephen. Our team will always work their best to exceed our customer's expectations!</div>
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Judy
Nothing special. They took good care of the furniture, were competent in their job and were very friendly.
Response
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<div>Judy, <br/>Thank you for taking the time to review our service. We are glad that your move went well and appreciate your business. We hope to work with you again in the future.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Judy, <br/>Thank you for taking the time to review our service. We are glad that your move went well and appreciate your business. We hope to work with you again in the future.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Kevin
The 4 man team I had were very professional and curtious!
Response
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<div>Kevin,<br/>Thank you so much! We are glad your move exceeded your expectations.</div>
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<div>Kevin,<br/>Thank you so much! We are glad your move exceeded your expectations.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jim
The only issue I had with the move was created out of confusion or lack of clarification. In my mind I had instructed that the team remove all items in a particular room. I left before the vans were completely loaded and did not check to make sure everything I wanted moved was indeed loaded. As it turns out an item, a secretary from my wife's family was left behind. I now have to hire them again to get this to the new address.
Response
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<div>Jim,<br/>We're sorry that your move wasn't excellent, but thank you so much for the 5-star review anyways. We are glad to see you were still pleased with our business!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Jim,<br/>We're sorry that your move wasn't excellent, but thank you so much for the 5-star review anyways. We are glad to see you were still pleased with our business!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Colleen
Moving team of 2 men was great although they could have used a third person for this move.
Response
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<div>Colleen,<br/>Thank you for leaving us a great review! We also appreciate your suggestion; we love constructive feedback.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Colleen,<br/>Thank you for leaving us a great review! We also appreciate your suggestion; we love constructive feedback.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Francine
Used Two Men and a Truck several times in the past. The office staff managed to reschedule my appointment when I got sick the morning of the move. Every crew I've worked with has been great!!! They know what they are doing, work quickly, secure items as needed, and are friendly and listen to you. Make the moving ordeal so much easier! Thanks guys!
Response
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<div>Francine, <br/>Thank you so much for the great review. We are glad to see that we are reaching our customer service goal of exceeding expectations.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Francine, <br/>Thank you so much for the great review. We are glad to see that we are reaching our customer service goal of exceeding expectations.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Ellen
Brad and Ivan took really good care of my furniture both in moving it out of my condo and in moving it into my storage unit. I was most impressed by how they wrapped my furniture up before moving it.
Response
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<div>Ellen,<br/>Thank you for letting us know your move went so well; we appreciate the great review!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Ellen,<br/>Thank you for letting us know your move went so well; we appreciate the great review!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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