Reseñas
Joseph
Amanda was my initial and only contact with the office team. She was unaware of Calvin Community paying for new residentsandacirc;?? moves to Calvin and not helpful in clearing this issue up. I had to call back twice to get the payment issue resolved. Her attitude was cold and unfriendly throughout our interactions. Totally opposite experience with our moving team, Craig, Jacob and Chris. The guys were professional, efficient, friendly, accommodating- above and beyond with their service. Unfortunate that you could lose potential business because of office interaction- we would not have booked Two Men and a Truck if it was not being paid for by Calvin because of my experience with Amanda. So glad we got a second chance to evaluate TMAAT because of the fantastic moving team.
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<div>I apologize that this was your impression, I can imagine how frustrating that was! This is not the type of experience we expect or hear about often, and we take your notes very seriously. If it was not for people like you letting us know, we would not be able to train our employees and address any issues! I will reach out to our customer service manager, so that is addressed right away. This is certainly not what we want to hear, as superior customer service is our number one priority, always.<br/> <br/>I am so glad you had a great experience with our movers (you did have a wonderful crew, we just love them) and I can tell you that this is the norm for us, as we have an average 98% customer referral score.<br/> <br/>We greatly appreciate your business, and if there is anything else we can do for you, please do not hesitate to give our office a call.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>I apologize that this was your impression, I can imagine how frustrating that was! This is not the type of experience we expect or hear about often, and we take your notes very seriously. If it was not for people like you letting us know, we would not be able to train our employees and address any issues! I will reach out to our customer service manager, so that is addressed right away. This is certainly not what we want to hear, as superior customer service is our number one priority, always.<br/> <br/>I am so glad you had a great experience with our movers (you did have a wonderful crew, we just love them) and I can tell you that this is the norm for us, as we have an average 98% customer referral score.<br/> <br/>We greatly appreciate your business, and if there is anything else we can do for you, please do not hesitate to give our office a call.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Donna
I, in the beginning, did not like the price. My move cost more than estimated and it was worth every penny. Kep should teach in a movers school. I was very pleased with the excellent service on a difficult day. Thank you! Donna R. Reed
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<div>Hi Donna, Kep is a master at his craft, you got that right! Thank you so much!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Donna, Kep is a master at his craft, you got that right! Thank you so much!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Steve
We were very pleased with the Two Men and a Truck, both office and movers. The movers were very polite and extremely efficient in moving our property from one floor to another and in helping us balance some pieces of furniture that needed adjustment. We thank them and would recommend the movers and company to all friends.
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<div>Wonderful! Thank you so much! We appreciate the referral and kind words.</div>
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<div>Wonderful! Thank you so much! We appreciate the referral and kind words.</div>
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Kristine
the initial phone call to set up the move was clear andamp; concise. the crew showed up on time in a snowstorm. they padded around my front door andamp; rolled out a carpet-protector to move my few pieces of furniture. everyone was thoughtful andamp; kind. excellent service, just as advertised. many thanks!
Response
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<div>Awesome! So glad we could help! Thank you!</div>
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<div>Awesome! So glad we could help! Thank you!</div>
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Mike
They did an excellent job with no damage to anything
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<div>Great to hear! Thanks!</div>
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<div>Great to hear! Thanks!</div>
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Jerry
I had not used them before and my significant other had (in a different state) and thought they were great. So, I called them and was very pleased with every part of the move. I wish I had used them before.
Response
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<div>Great! Thank your S.O. for us! We appreciate your business!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Great! Thank your S.O. for us! We appreciate your business!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Braydn
I am very happy with how this move went. I had an incident with my complex where I had water damage to the items that were to be moved and it was not expected so when the team arrived to move my items, they came up with a plan and executed appropriately. They were very professional and excellent to work with. I was stressed and my wife was emotional...the lead mover did an excellent job of talking me off the ledge and made me comfortable about the move and I loved how he just took over and they all did what they do best. Thank you so much! Will hire again for sure!
Response
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<div>What a kind review! Thank you very much! We appreciate your business!</div>
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<div>What a kind review! Thank you very much! We appreciate your business!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Steven
We have used your service at least 3 times. Your movers are always polite and couteous. However this move their shoes where absolutely filthy. They left mud all over our floor and carpet in the living room. I had to shampoo the carpets after they left. Would suggest that they always use surgical booties when they enter a home much like when you go to a realtor open house.
Response
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<div>Hi Steven, Thank you so much for your business. We appreciate you letting us know about the tracking issue, that can be tough to deal with this time of year. We will take this opportunity to chat with our teams about solutions for preventing such situations. We are thankful you brought this to our attention! Glad you enjoyed your move team. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Steven, Thank you so much for your business. We appreciate you letting us know about the tracking issue, that can be tough to deal with this time of year. We will take this opportunity to chat with our teams about solutions for preventing such situations. We are thankful you brought this to our attention! Glad you enjoyed your move team. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Lyn
The guys showed up on time and immediately went to work. They were friendly, courteous and hard working. We appreciated the way they made sure we were pleased with where everything was placed. All in all, a very positive experience.
Bruce and Lyn
Bruce and Lyn
Response
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<div>Hi Lyn, Sounds like all went well! Fantastic! Thank you for your business.</div>
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<div>Hi Lyn, Sounds like all went well! Fantastic! Thank you for your business.</div>
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Gina
I was completely satisfied. From the office staff contacting me via email and phone to the movers making sure that everything was exactly as we wanted to do it. Great business. Great people.
Response
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<div>Thank you, thank you! So happy we could help you!</div>
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<div>Thank you, thank you! So happy we could help you!</div>
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