Reseñas
Phil
The movers showed up at end of the 4 hour window, and took additional time to move less that I originally estimated. There were items left at the starting location. I paid what was invoiced only to receive a call from the office stating I needed to pay more due to a miscalculation. I was not offered a corrected invoice, only to pay additional money directly to the office. This is really too bad my previous experience with your company was great completed on time and without issue. I will not be a returning customer after this experience.
Response
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<div>Hi Phil, Thank you so much for letting us know how things went. We are so disappointed to hear that you were not satisfied with your most recent experience. I have communicated with our accounting department and they are going to make sure to get you a detailed invoice this week. If there is anything more you would like to discuss or that we can do please feel free to give us a call. We really appreciate you letting us know your concerns, situations like these are imperative for training. We always want to make sure that our customers are taken care of, even after the truck leaves your driveway.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Phil, Thank you so much for letting us know how things went. We are so disappointed to hear that you were not satisfied with your most recent experience. I have communicated with our accounting department and they are going to make sure to get you a detailed invoice this week. If there is anything more you would like to discuss or that we can do please feel free to give us a call. We really appreciate you letting us know your concerns, situations like these are imperative for training. We always want to make sure that our customers are taken care of, even after the truck leaves your driveway.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Robert
The moving crew of Kenzie, Trenton and Sharon were very courteous and did an excellent job, moving our home.
Response
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<div>Thank you! We are glad to hear that all went well for you!</div>
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<div>Thank you! We are glad to hear that all went well for you!</div>
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Ronald
The team worked together impeccably well. Consulted with me on all details. Worked with more energy and drive than could be expected.
Response
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<div>That sounds great! Thank you kindly for your business.</div>
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<div>That sounds great! Thank you kindly for your business.</div>
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Cindy
Office staff so helpful prior to move. Will hire again, probably next week.
Response
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<div>Great, Cindy! We love to hear that, thank you for your business.</div>
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<div>Great, Cindy! We love to hear that, thank you for your business.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Kristy
The 5 gentlemen (Jack, Brice, Steven, Jerone, and Terrill (hope all names are spelled correctly) were fabulous to work with. They were extremely pleasant, courteous and contentious when handling our belongings. They worked their "tails" off and did not slow down even though it was a miserably hot day. Thank you to all of the guys for a job well done! Kristy
Response
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<div>Awesome! We are so happy we could help you move!</div>
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<div>Awesome! We are so happy we could help you move!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Paul
I hired Two Men and a Truck. They had to stop for gas so they were a little late (15 minutes). Six men came to the door, but no truck. They couldn't get the truck into the driveway without damaging the truck and the street, which caused them to move everything an additional 300 feet +/-. They seemed to think that was okay and proceeded with good cheer. They coordinated with Scottish Rite Park (who recommended Two Men and a Truck) and successfully moved all our 'stuff' into our apartment. Glass on one picture was cracked and they promptly submitted a repair claim. The picture hasn't arrived back at this writing but I'm expecting it any time now. They packed our precious and un-precious 'stuff' like it was museum quality and is a real pain to unwrap. Thank You! Bless you!
Margaret
The team was delayed with a previous move which took longer than was anticipated. However, they came to us even though it was 5:45PM and jumped right in enthusiastically as though they had not worked at all prior to coming to our house. They quickly moved everything despite dealing with a downpour, covering everything to keep the furniture dry. They promptly unloaded at the location making sure it was stacked to our liking. A great team and would highly recommend them!
Response
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<div>Thank you hanging in there with us, sometimes in the summer things can run behind, your patience is appreciated. We are so happy that you enjoyed your team!</div>
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<div>Thank you hanging in there with us, sometimes in the summer things can run behind, your patience is appreciated. We are so happy that you enjoyed your team!</div>
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Janet
The guys arrived on time. They were courteous and efficient. They took great care with our items and kept to task.
Response
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<div>Thank you Janet! We appreciate you!</div>
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<div>Thank you Janet! We appreciate you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Gregg
The crew earned the tip I gave them. "Q" is a very good person.
Response
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<div>Hi Gregg, Thank you so much! We know they appreciated the tip, and we agree... Q is pretty great!</div>
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<div>Hi Gregg, Thank you so much! We know they appreciated the tip, and we agree... Q is pretty great!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Frank
New guy in training will need a little more work but he is still learning. Other than that everything went well.
Response
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<div>Hi Frank! Thank you for your feedback and for your business!</div>
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<div>Hi Frank! Thank you for your feedback and for your business!</div>
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