Reseñas
Lynnette
Everyone was pleasant during what can be an incredibly stressful time. Matt in the office was a pleasure to speak with and provided an accurate quote. Marcus and James were fast and careful with my stuff. This was the best moving experience I've had. Thank you for making this easy for me.
Response
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<div>Thank you Lynette! We take pride in what we do and are certainly happy that you noticed. Please let us know if you need anything in the future.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you Lynette! We take pride in what we do and are certainly happy that you noticed. Please let us know if you need anything in the future.</div>
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Mary
Office staff failed to add my wardrobe boxes and TV boxes for my move. Very disappointed that I had to move my clothes on my own.
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<div>Mary, We are so sorry for any inconvenience that this caused to you. Please give us a call as soon as possible so that we can come to a resolution and make ourselves a better company.</div>
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<div>Mary, We are so sorry for any inconvenience that this caused to you. Please give us a call as soon as possible so that we can come to a resolution and make ourselves a better company.</div>
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Darryl
The move went very well. I explain to the guys that it was very important to me to keep my move under two hours and they made sure that happened. Kudos to James and I can’t remember (forgive me) the other guys name who seems like the lead because he explained everything to me. They did a great job. The only problem I had, and it’s mainly on my part, was when the travel time charge was explained to me, I thought it was included in the overall price. Again it was explained to me by customer service.
Response
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<div>Thank you Darryl! We appreciate your business and I will be sure to let James and Demarcus know how pleased you were with your service.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you Darryl! We appreciate your business and I will be sure to let James and Demarcus know how pleased you were with your service.</div>
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Brenda
The team was polite and courteous, and loaded and unloaded our furnishings in a prompt and efficient manner. Our overall satisfaction rating would be excellent.
Response
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<div>Thank you Brenda! We hope you are settling in nicely and enjoying your new home. Merry Christmas!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you Brenda! We hope you are settling in nicely and enjoying your new home. Merry Christmas!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Randy
I am disgusted by the fact that your movers said they were an hour and 20 minutes away at 2:59 and did not show up until 640 in the evening. I asked for a manager to call me the next day and no one has called yet. I will never use you nor will I ever refer anyone to you.
Response
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<div>Randy, We are so sorry for any confusion on our part. I reached out and left a voicemail for you today and would love to speak with you further on this. 678.305.7304</div>
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<div>Randy, We are so sorry for any confusion on our part. I reached out and left a voicemail for you today and would love to speak with you further on this. 678.305.7304</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Arlene
Excellent, outstanding and superb service from start to finish. Our moving team of James and Demarcus were great examples of professional movers and such nice guys as well. They were on time - both for packing up and unloading three days later in a different state - careful with our goods and got along well with each other which is important when you’re part of a team. Mr. & Mrs. F.
Response
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<div>Thank you for such wonderful feedback Arlene! I'll be sure to let James and Demarcus know how pleased you were!</div>
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<div>Thank you for such wonderful feedback Arlene! I'll be sure to let James and Demarcus know how pleased you were!</div>
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Mike
The Driver backed in my challenging driveway, he is an excellent driver!
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<div>That's great to hear Mike! Our drivers must pass an extensive driving test and training before we ever let them behind the wheel. I'm so happy everything went well for you!</div>
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<div>That's great to hear Mike! Our drivers must pass an extensive driving test and training before we ever let them behind the wheel. I'm so happy everything went well for you!</div>
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Greg
Everything was A+, my team arrived on time and did everything perfectly. I would definitely use Two Men and a Truck again!
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<div>Thank you Greg! We value customers like you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you Greg! We value customers like you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Amy
Superior and quality service from my first phone call to the completion of the move. Everyone was extremely helpful and made the moving process so easy. The movers faced challenges like a refrigerator that was to big to get into the house, large furniture, and difficult entrances. The movers were efficient with their time and had excellent personalities. We did not expect the quality of service we received. We felt that everyone went above and beyond what we expected.
Response
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<div>I'm so happy that we made this day go so smoothly Amy. We hope you are settling in nicely and enjoying your new home.</div>
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<div>I'm so happy that we made this day go so smoothly Amy. We hope you are settling in nicely and enjoying your new home.</div>
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Lashanda
The insurance for your move was not explained very good. The movers damaged my $4000.00 TV and the General manager told me that she could send me a check for $118 dollars, this is obsurd and very offensive that thus company did not insure that my house holds were packaged and stored properly. I initially signed the waiver for insurance for the packing of my items, however, I didn't sign the form again when they were moving my items. In short, I have never heard of a company being bonded and insured but I have to recoop the cost of my damaged items.
Response
We are sorry to hear that you are not satisfied with you level of coverage. Our intention is to handle each claim fairly and equitably based on the level of valuation you selected. We look forward to resolving the matter with you.
